Washington County, MN is seeking an IT Support Specialist to deliver timely, first point of contact support for end users across the County. This onsite role combines service desk coverage with hands-on assistance for PC, software, and hardware needs, while supporting core IT functions across systems, networks, applications, databases, and websites. The County also emphasizes a welcoming, respectful workplace that supports diversity and continuous quality improvement.
Responsibilities
- Provide basic technology user support as first point of contact, including service desk coverage, call routing, and timely responses to customer inquiries.
- Resolve a variety of end user issues and answer questions, escalating incidents to the appropriate support group and following up as needed.
- Assist with workstation support, including first level support and install, configure, and maintain workstation hardware, software, and peripherals.
- Install, configure, and perform routine maintenance on systems hardware and software, including servers and operating systems.
- Create and maintain user accounts.
- Maintain, monitor, and support data and voice networks, including client connectivity, authorization, and authentication.
- Participate in designing, analyzing, implementing, and maintaining application systems.
- Write and maintain computer code and tests applications; participate in analysis, design, development, maintenance, and administration of automated databases.
- Implement and maintain data structures, including stored procedures and views.
- Perform basic analysis, design, development, and maintenance of websites.
- Support planning for new applications or systems by assisting with gathering user requirements and documenting work processes.
- Implement and monitor computer security and quality assurance procedures, collaborate with computer users, and maintain required documentation.
- Participate in research of current and emerging computing technologies and perform other duties as assigned.
Requirements
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Education and experience: Bachelor’s degree in Information Technology or related field and one (1) year of information technology experience in the area of assignment, OR Associate degree in Information Technology or related field and three (3) years of information technology experience in the area of assignment (system administration, network systems administration, applications design/development, database design/development or administration, web design/development or administration, workstation/end user support).
- Skill in providing customer service to users with varying levels of technical expertise.
- Ability to analyze computer hardware and software problems.
- Knowledge of theory, principles, and practices in the area of assignment.
- Knowledge of, or ability to learn, quality/continuous improvement.
Technologies
- Microsoft 365
- Windows Operating System
- Active Directory
- Configuration Management
- Office Suite
- Teams
- IT Service Management application
Benefits
- Paid time off
- Holidays
- Medical, dental, vision, life, and long-term disability insurance
Schedule and Location
- Onsite: Washington County, MN
- Hours: 8:00 a.m. to 4:30 p.m., Monday to Friday
- Work schedules (hours and days) and location are subject to change based on department needs
Compensation
- USD 30 - 41 per hourly
- Anticipated hiring rate: $30.29 to $35.75 Hourly
Desirable Experience
- Paid work experience using automated help/service desk software
- Paid work experience supporting Microsoft 365 products including Windows Operating System, Active Directory, Configuration Management, Office Suite, and Teams
- Paid work experience providing workstation hardware and software support for end user inquiries
- Paid work experience troubleshooting end user issues using technical knowledge, electronic knowledge databases, and standardized procedures
- Paid work experience maintaining inventory and asset reporting
Work Authorization (E-Verify)
Washington County participates in the federal E-Verify program. The County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. If the Government cannot confirm work authorization, Washington County is required to provide written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action, including termination.
Employment Criteria and Environment
- Core Competencies outline essential business and professional traits required for the role.
- Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals.
- Provide inclusive and equitable service to community members with dignity and respect.
- Demonstrate support for the County’s diversity, equity and inclusion program.
- Promote a culture of continuous quality improvement.
Selection technique: Training and experience will be rated based on the required application materials, and the top-scoring candidates will be forwarded to the hiring department for further consideration.
