Support Jobs in Wayzata, MN

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Level 2 IT Support Technician (CMMC / DIB)

Turpin Enterprises, LL Wayzata, MN

Wayzata, MN

Today

$70k - $90k/yr Full time Active Directory Cmmc Level 2 Cybersecurity Tools

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Job Description

In this Level 2 IT Support Technician role, you will manage escalated Tier 2 tickets and handle onsite or remote troubleshooting for client networks and endpoints. The position also supports DIB security control maintenance to support CMMC Level 2 compliance across separate commercial and federal environments.

Responsibilities

Investigate and resolve escalated Tier 2 support tickets covering Windows Server, Microsoft 365, networking, and endpoint issues
Perform onsite and remote troubleshooting for client hardware, software, and network infrastructure
Handle day-to-day identity and endpoint management using Microsoft Entra and Intune, including conditional access and MFA
Work within an RMM and endpoint security stack, including NinjaOne, Defender, CrowdStrike, and a SIEM (training provided for components you have not used)
Support security controls aligned to NIST SP 800-171 and CMMC Level 2, including evidence collection for SSP and POA&M items
Maintain accurate asset inventory and track vulnerability remediation through to closure
Verify backups and test restores according to an established schedule
Document activity in the ticketing system, including root cause, resolution steps, and updates to the knowledge base
Escalate complex issues to Level 3 engineers with complete context and supporting details
Participate in the on-call rotation (currently [X] week in [Y], with an on-call stipend)
Handle FCI and CUI in accordance with documented data handling procedures

Requirements

2 to 4 years of experience in an MSP, help desk, or IT support role (minimum 2 years)
Working knowledge of Windows Server, Active Directory, and networking fundamentals including DNS, DHCP, VPN, and firewalls
Microsoft 365 administration experience across Commercial, GCC, and GCC High tenants, or the ability to learn differences quickly
Hands-on experience with an RMM platform and an endpoint detection tool
Strong troubleshooting skills and the ability to communicate clearly with non-technical clients
Comfort working on a small team and owning tickets end to end
A valid driver’s license and reliable transportation for onsite client visits
Ability to pass a background check; some clients require additional screening and NDAs
U.S. person status as required for access to GCC High and CUI environments

Technologies

Windows Server, Microsoft 365
Microsoft Entra, Intune, conditional access, MFA
NinjaOne, Defender, CrowdStrike, SIEM
NIST SP 800-171, CMMC Level 2, SSP, POA&M
Active Directory, DNS, DHCP, VPN, firewalls

Benefits

401(k) with matching
Health, dental, and vision insurance
Health savings account
Paid time off
Parental leave
Flexible schedule
Professional development assistance

Nice to Have

CompTIA A+, Network+, or Security+ certification
Familiarity with NIST SP 800-171, CMMC, or other compliance frameworks
Experience supporting manufacturing or defense contractor clients
Microsoft or CrowdStrike certifications

Compensation and Location

Pay: $70,000.00 - $90,000.00 per year

Work location: Hybrid remote in Wayzata, MN 55391

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