Support Jobs in Welch, MN

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Help Desk Technician

Treasure Island Resort & Casino Welch, MN

Welch, MN

Today

$21+/hr Full time Customer Support End User Support Hardware Support

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Job Description

Join Treasure Island Resort & Casino onsite in Welch, MN to deliver first-level help desk support for computer and network issues while maintaining strong guest service.

Responsibilities

Log, troubleshoot, diagnose, assign, track, and follow up on Help Desk calls and requests
Coordinate problem solving between end users and IT staff to support fast resolution
Escalate issues as appropriate
Provide end user support for hardware and software systems
Maintain, review, and update department documentation, including problem and solution documentation and procedures
Maintain files for IT service requests
Ensure proper protocols are followed for all submitted requests
Track application and system documentation, plus training materials
Monitor the Help Desk ticketing system and ensure work orders are assigned, updated, and handled per Help Desk procedures
Train end users to maximize use of their systems
Deliver technical support for multiple locations

Requirements

2-year degree in IT or related field, or equivalent Help Desk experience
Demonstrated skills using software tools
Hardware and software troubleshooting skills
Accurate and detail-oriented approach
Highly organized, with the ability to adapt quickly to changing priorities
Excellent written, verbal, and interpersonal communication skills
Ability to work in a team environment
Excellent problem-solving skills
Strong technical understanding of hardware, software, and networking systems
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Professional, courteous interaction with guests, coworkers, and management
Ability to independently complete multiple tasks in a professional manner
Clear, concise, and pleasant voice for communication
Ability to sit for long periods with moderate walking and standing
Ability to push, pull, and grasp objects routinely
Ability to independently lift 25+ pounds routinely
Manual dexterity for manipulating computer equipment and related peripherals
Ability to perform repetitive hand and wrist motions
Good eye-hand coordination

Pay

$21.00/hour
$2.00/hour shift differential on swing and grave shift

Required Training

Treasure Island guest service training
Any position-related training as determined by the department manager

Physical Demands

Sit for long periods with moderate amounts of walking and standing
Push, pull, and grasp objects routinely
Independently lift 25+ pounds routinely
Manual dexterity to manipulate computer equipment and related peripherals
Repetitive hand and wrist motions
Good eye-hand coordination

Working Environment

Work primarily in the administration building
May include the gaming floor (flashing lights, frequent loud noises, cigarette smoke)
May include outdoor events
Ability to work in cramped, tight quarters
Flexible schedule required, including all shifts, weekends, and holidays
Occasional overtime may be required
Extensive computer use

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