Lead Support Jobs

1 job found

14d ago

Help Desk Support Lead

SNI Companies Woodland Park, CO

Woodland Park, CO

14d ago

$33 - $36/hr Contract Desk Help Lead

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Job Description

In this on-site role in Woodland Park, Colorado, you would join a SNI Technology client as the Help Desk Support Lead. This contract-to-hire position focuses on guiding IT operations, handling escalated tickets, provisioning devices, and documenting processes while driving key initiatives.

Responsibilities

Monitor and respond effectively to support requests received through the IT Help Desk system.
Troubleshoot Tier III computer hardware and software problems for end users.
Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems.
Image and migrate computers.
Document processes for training purposes.
Use remote software to resolve problems that can be fixed through a remote session.
Other tasks as needed.

Requirements

Minimum 7 years of Help Desk or deskside support experience.
Minimum 3 years of experience in a lead role or as a Tier III escalation resource.
Hands-on experience with ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk).
Microsoft Windows 10 and 11: Proficient in supporting and troubleshooting Windows operating systems.
Experience with Office 365: Proficient in supporting and troubleshooting Office 365 applications, including configuration, email systems, and collaborative tools.
Virtualization technologies, including VMware.
High School Diploma or equivalent. Bachelor’s degree or equivalent is preferred.
IT certifications such as A+, Network+, Security+ or Apple certifications preferred.
The ability to lift and transport equipment weighing up to 50 pounds.
Understanding of and alignment with the mission and values of the ministry.
A background in faith-based or mission-driven organizations is preferred.
Must sign a Statement of Faith.

Technologies

Windows 10, Windows 11, macOS, iOS
Microsoft 365, Teams, OneDrive, SharePoint
MDT, SCCM, PXE booting, Intune
VMware
ConnectWise, ServiceNow, Zendesk
Zoom Rooms, SharePoint Online
VPN, DNS, DHCP
Cable testers, Wi-Fi analyzers
BIOS/UEFI, Mac OSX
MDM tools

Preferred Experience

Troubleshooting conference room AV setups and professional audio/visual equipment.
Microsoft SharePoint Online: Experience with SharePoint Online and its collaborative tools.
Mac OSX and iOS: Experience in troubleshooting and supporting Mac OSX and iOS devices.
Experience with MDM tools.

Compensation

The position offers a rate of $33.65 to $36.05 per hour for a six-month contract. Upon conversion to permanent, the anticipated annual salary ranges from $70,000 to $75,000. Actual pay is determined by skills, knowledge, and experience, with specifics discussed with the recruiter.

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