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IT Helpdesk Analyst

MACON HOSPITAL INC Lafayette, TN

Lafayette, TN

Today

$23 - $29/hr Full time Application Support Electronic Medical Records End User Support

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Job Description

The IT Helpdesk Analyst delivers first-line technology support for incoming issues and helps maintain day-to-day facility operations. The position includes documenting and troubleshooting requests received by phone, email, and ticketing, as well as supporting common computer systems, peripherals, and healthcare-connected IoT/IoMT devices.

Location and Compensation

Location: Lafayette, TN (onsite)
Pay: USD 23 to 29 per hour
Education: High School

Role Responsibilities

Provide initial first-line support for incoming technical issues submitted by employees, contractors, healthcare providers, and other third parties to support facility operations.
Primarily document and troubleshoot incoming calls, emails, and tickets in the office.
Troubleshoot typical computer systems and peripherals, as well as IoT and IoMT devices as needed.
Work within industry standard operating systems and productivity applications.
Support medical software applications including EHR, PACS, RIS, LIS, and other solutions.
Participate in an on-call schedule to support organizational needs outside normal department operating hours.
Perform other related duties and responsibilities as assigned to support organizational needs and maintain effective technology operations.
Comply with hospital policy to provide services in accordance with applicable state and federal laws and with high standards of business and professional ethics.

Required Qualifications

High School education.
Computer knowledge required in troubleshooting computer systems is preferred.
Experience managing computers and networks in a hospital or healthcare setting is preferred.
Working knowledge of computer systems.
Fundamental skills of planning and organizing.
Excellent composition and oral communication skills.
Ability to exercise good judgment.
Broad knowledge of all functions of Information Services is preferred.
Knowledge of specific healthcare systems is a plus.
Ability to work for extended periods of time and in variable hours.
Ability to gather and analyze information.
Effective verbal and written communication.
Exceptional ability to interact with physicians, department managers, and the public.
Good interpersonal skills.
Good physical and mental health to function effectively under varying stress levels.
May require physical handling of heavy supplies or equipment.
All duties to be performed as assigned by the Director of Information Services.

Technology Stack

EHR
PACS
RIS
LIS
IoT
IoMT

Supervision and Reporting

Reports to: Director of IS/Safety
Supervises: None
Degree of supervision: Job functions should be performed with very little supervision required.

Working Conditions

Hospital rooms, common areas, clinical departments, and hospital grounds.
Potential hazards include exposure to blood or body fluids, exposure to extreme hot or cold conditions, exposure to communicable diseases, exposure to dust/fumes/gases, exposure to unprotected heights, exposure to moving mechanical parts, exposure to computer monitor use, and exposure to potential electric shock.
Additional potential hazards include frequent repetitive motions, exposure to x-ray electromagnetic energy, high pitched noises, and exposure to needles or other sharp objects.

Physical Requirements

Ability to climb, kneel, and stoop while performing assigned duties under semi-stressful situations.
Visual acuity required to ensure work is being completed correctly.
Moderately heavy work including frequent lifting and carrying of objects up to 60 pounds.
Considerable walking, standing, and pushing/pulling of equipment.

Personal Protective Equipment (PPE)

Requires use of personal protective equipment during various tasks/activities.
PPE may include gloves, masks, and safety glasses.

Patient Age Groups Served

Birth to 1 Year: Infant
2 to 12 Years: Pediatric
13 to 18 Years: Adolescent
19 to 69 Years: Adult
70+ : Geriatric
N/A: No responsibility to treat or care for patients

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