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IT Help Desk Analyst

MTG IT & AV Professionals Bensalem, PA

Bensalem, PA

Today

$33k - $55k/yr Full time Active Directory Application Support Customer Support

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Job Description

Join an onsite Level 1 IT support team in Bensalem/Philadelphia, delivering first-line service for managed services clients.

Responsibilities

Act as the first point of contact for support requests via phone, email, and the ticket portal
Triage, prioritize, document, and resolve incidents and service requests; escalate cleanly when the issue is beyond Level 1 scope
Troubleshoot and resolve computer, application, and connectivity issues for business and education clients using Windows and enterprise software
Support managed services including Microsoft 365 and Hosted Exchange, VoIP, network monitoring, endpoint protection, and backup administration
Work on operating system, Microsoft Office, printer, mobile device, backup, and network connectivity troubleshooting
Perform user account administration in Active Directory and Microsoft 365 (onboarding, offboarding, permissions, and password resets)
Coordinate hardware break-fix workflows, including warranty claims, RMAs, loaner equipment, and vendor follow-up
Stage, image, configure, and deploy workstations, laptops, printers, and peripherals
Use automated monitoring and RMM alerting to identify and escalate systemic issues, without waiting for client reports
ticket notes, time entries, and asset records; keep detailed logs and maintain strict security standards
Create and update technical documentation and SOPs to MTG documentation standards
Provide status reporting to your manager for work completed within defined timeframes
Communicate professionally with clients, vendors, and internal technical staff

Requirements

Completed college degree: Associate’s or Bachelor’s in any field of study (degree in IT, MIS, Computer Science, or related discipline preferred)
If degree is not IT/technical: must hold CompTIA A+ and CompTIA Network+ certifications
2+ years of desktop support or help desk experience, plus administrative support of IT systems in a business/corporate environment
Hands-on experience with Microsoft operating systems and PC hardware (macOS experience is a plus)
Strong written and verbal communication skills; effective customer relations with internal/external stakeholders
Ability to multi-task and prioritize in a high-volume ticket environment
“Can do” mindset with take ownership through to resolution
Valid driver’s license and clean driving record

Technologies

Windows 10/11, Windows Server
Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive
Active Directory, Entra ID, Group Policy
Microsoft Office
TCP/IP, DNS, DHCP, VPN clients, wireless connectivity
iOS, Android, MDM
VoIP, softphone
RMM platforms, PSA/ticketing systems

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Retirement plan

Location and Travel

Onsite position based at the Bensalem / Philadelphia, PA corporate office with minimal travel
MTG provides a company vehicle for business-related travel outside the office

Schedule

8 hour shift, day shift
Monday to Friday
Weekends as needed

Preferred Certifications

CompTIA A+ (required where the degree is non-technical)
CompTIA Network+ and Security+
Microsoft certifications, including MS-900, AZ-900, or Microsoft Certified Professional equivalents
Hardware vendor break-fix certifications (Dell, HP, Lenovo)
Cisco CCNA, VMware, or other networking and systems certifications

Pay

$33,000 - $55,000 per year

How to Apply

Submit a resume and a brief cover letter to hr@247tech.com
Include “IT Help Desk Analyst” in the subject line
Applications are reviewed on a rolling basis
A resume must be submitted to be considered
Work location: in person

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