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Remote IT Support Engineer (L1/L2)

Logivision Technologies Remote 🌍 Remote

Remote

Today

$55k - $70k/yr Full time Autotask Psa Business Voip Cloud Platforms

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Job Description

Logivision Technologies offers a fully remote IT Support Engineer role in a collaborative managed services environment. You’ll work across a broad range of modern technologies and client environments, building depth in Microsoft 365, identity and security, endpoint management, and networking. The position includes an ongoing learning and professional development culture, with a clear path to advance into senior engineering roles as you grow.

Responsibilities

Handle inbound support requests through phone, email, and ticketing systems
Troubleshoot and resolve technical issues across multiple client environments, end-to-end
Support Windows workstations and laptops, Microsoft 365, business applications, and cloud platforms
Assist users with connectivity, collaboration, authentication, and productivity issues
Perform root cause analysis and develop longer-term solutions for recurring problems
Take ownership of issues, keeping them moving until full resolution
Manage Microsoft 365 users, licenses, and permissions
Support Exchange Online, Microsoft Teams, SharePoint, and OneDrive for Business
Troubleshoot email, collaboration, and authentication issues
Support Microsoft security administration, including multi-factor authentication
Configure, deploy, and support Windows endpoints
Assist with onboarding and offboarding activities
Support software deployments and system upgrades
Monitor device health and respond to system alerts
Troubleshoot Wi-Fi, VPN, DNS, DHCP, and internet connectivity issues
Support remote workforce technologies and secure access solutions
Run diagnostics and collaborate with senior engineers on more advanced infrastructure issues
Communicate professionally with end users, office managers, and business leaders, and keep clients updated throughout the process
Maintain accurate ticket documentation and contribute to a knowledge base
Meet service standards while balancing multiple priorities and troubleshooting independently
Work directly within Microsoft 365 tenant environments, including identity and security platforms
Contribute to technical documentation and process improvements, and continue developing expertise across modern cloud and business technologies

Requirements

2+ years of experience in technical support, managed services, systems administration, or a related IT role
Experience supporting Microsoft 365 environments
Strong knowledge of Windows 10 and Windows 11
Experience troubleshooting user, endpoint, and application issues
Strong communication and customer service skills
Ability to manage multiple priorities and work independently

Benefits

Fully remote position
Exposure to a wide variety of technologies and industries
Clear path for advancement into senior engineering roles
Collaborative MSP environment
Ongoing learning and professional development opportunities
Work that challenges and grows your technical skillset
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

Preferred Qualifications

MSP experience
Microsoft Entra ID experience
Remote Monitoring & Management (RMM) platform experience
VoIP administration or support experience
Endpoint management and deployment experience

Preferred Certifications

CompTIA A+
CompTIA Network+
Microsoft 365 Fundamentals (MS-900)
Microsoft Azure Fundamentals (AZ-900)
Microsoft Modern Desktop Administrator
ITIL Foundation
Equivalent experience is valued as highly as certifications.

Technologies You’ll Work With

Microsoft 365
Microsoft Entra ID
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive for Business
Datto RMM
Autotask PSA
Business VoIP Platforms
Windows 10
Windows 11
Remote Support Tools
[Remote IT...escription | Word]

Why Logivision

Work alongside a supportive, high-performing team
Join a company that values creativity, ownership, and doing the right thing
Growth opportunities professionally and personally as the company expands
Support businesses in tight-knit communities with enterprise-grade IT solutions

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