Remote IT Support Engineer (L1/L2)

Logivision Technologies offers a fully remote IT Support Engineer role in a collaborative managed services environment. You’ll work across a broad range of modern technologies and client environments, building depth in Microsoft 365, identity and security, endpoint management, and networking. The position includes an ongoing learning and professional development culture, with a clear path to advance into senior engineering roles as you grow.

Responsibilities

• Handle inbound support requests through phone, email, and ticketing systems
• Troubleshoot and resolve technical issues across multiple client environments, end-to-end
• Support Windows workstations and laptops, Microsoft 365, business applications, and cloud platforms
• Assist users with connectivity, collaboration, authentication, and productivity issues
• Perform root cause analysis and develop longer-term solutions for recurring problems
• Take ownership of issues, keeping them moving until full resolution
• Manage Microsoft 365 users, licenses, and permissions
• Support Exchange Online, Microsoft Teams, SharePoint, and OneDrive for Business
• Troubleshoot email, collaboration, and authentication issues
• Support Microsoft security administration, including multi-factor authentication
• Configure, deploy, and support Windows endpoints
• Assist with onboarding and offboarding activities
• Support software deployments and system upgrades
• Monitor device health and respond to system alerts
• Troubleshoot Wi-Fi, VPN, DNS, DHCP, and internet connectivity issues
• Support remote workforce technologies and secure access solutions
• Run diagnostics and collaborate with senior engineers on more advanced infrastructure issues
• Communicate professionally with end users, office managers, and business leaders, and keep clients updated throughout the process
• Maintain accurate ticket documentation and contribute to a knowledge base
• Meet service standards while balancing multiple priorities and troubleshooting independently
• Work directly within Microsoft 365 tenant environments, including identity and security platforms
• Contribute to technical documentation and process improvements, and continue developing expertise across modern cloud and business technologies

Requirements

• 2+ years of experience in technical support, managed services, systems administration, or a related IT role
• Experience supporting Microsoft 365 environments
• Strong knowledge of Windows 10 and Windows 11
• Experience troubleshooting user, endpoint, and application issues
• Strong communication and customer service skills
• Ability to manage multiple priorities and work independently

Benefits

• Fully remote position
• Exposure to a wide variety of technologies and industries
• Clear path for advancement into senior engineering roles
• Collaborative MSP environment
• Ongoing learning and professional development opportunities
• Work that challenges and grows your technical skillset
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Preferred Qualifications

• MSP experience
• Microsoft Entra ID experience
• Remote Monitoring & Management (RMM) platform experience
• VoIP administration or support experience
• Endpoint management and deployment experience

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• Microsoft 365 Fundamentals (MS-900)
• Microsoft Azure Fundamentals (AZ-900)
• Microsoft Modern Desktop Administrator
• ITIL Foundation
• Equivalent experience is valued as highly as certifications.

Technologies You’ll Work With

• Microsoft 365
• Microsoft Entra ID
• Exchange Online
• Microsoft Teams
• SharePoint Online
• OneDrive for Business
• Datto RMM
• Autotask PSA
• Business VoIP Platforms
• Windows 10
• Windows 11
• Remote Support Tools
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Why Logivision

• Work alongside a supportive, high-performing team
• Join a company that values creativity, ownership, and doing the right thing
• Growth opportunities professionally and personally as the company expands
• Support businesses in tight-knit communities with enterprise-grade IT solutions