Role overview
Operations sits at the core of Amazon, renowned for speed, accuracy, and exceptional service. OTS IT delivers nonstop global IT support to Amazon Operations, enabling facilities that ship tens of thousands of products daily to customers worldwide. We seek self-motivated individuals who tackle new challenges and help teams implement practical solutions. We take ownership of our work, whether supporting IT infrastructure, developing in-house technology, launching new operations facilities, or delighting customers by delivering packages directly to them.
Role details
As an IT Support Associate II, you will apply your skills to assist the operations team in diagnosing and resolving technical issues within Amazon operations facilities in a defined geographic area, spanning multiple technical disciplines. The role supports continuous improvement, and you will be encouraged to participate in career development opportunities to advance your career at Amazon.
Benefits and compensation
- Competitive pay with comprehensive healthcare benefits starting on Day 1
- 401(k) plan with company matching
- Up to 20 weeks of paid parental leave
- Casual dress code at all locations, including jeans and t-shirts; safety shoes required; neon safety vest may be worn as needed
Key responsibilities
- Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities
- Handle support requests and procedures across the network
- Assist in training new hires
- Continuously learn and adopt new technologies
- Support customers from multiple buildings in the area, as well as remote customers
- Lift up to 49 pounds and stand or walk for shifts up to 12 hours
- Travel within your local or regional area to support customers
Basic qualifications
- Experience troubleshooting integrated and interdependent computer systems
- Ability to lift up to 49 pounds, stand or walk during shifts up to 12 hours, and frequently push, pull, squat, bend, and reach
- Experience in a dynamic environment with a high level of customer service
- 1+ years of Windows, Mac or Linux operating systems support experience or equivalent
Preferred qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux Red Hat, Microsoft hardware installation, AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high level of customer service
Equal opportunity and accommodations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you require a workplace accommodation during the application and hiring process, including support for the interview or onboarding, please review the accommodations information. If your country or region isn’t listed, please contact your Recruiting Partner.
Compensation and location
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.
Location: USA, MD, Hagerstown
Hourly rate: $23.00 to $37.00 USD
Starting Day 1 benefits include EAP, Mental Health Support, Medical Advice Line, and 401(k) matching.
