Phone Sales Support Jobs

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1d ago

Technical Support & Sales

QA1 Precision Products Lakeville, MN

Lakeville, MN

1d ago

$53k - $63k/yr Full time Automotive Sales Customer Support End User Support

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Job Description

QA1 Precision Products seeks a Technical Support and Sales Representative in Lakeville, Minnesota to deliver technical support, process orders, and build strong customer relationships while promoting QA1 products across motorsports and industrial markets.

Responsibilities

Provide technical guidance and product information on vehicle suspension systems and QA1 offerings to end users and dealers via phone and email.
Process orders through multiple channels, including phone, email, fax, and electronic data interchange.
Share product cross-reference details, current pricing, and delivery information with customers.
Coordinate with the production team to obtain ETA updates and status on out-of-stock items.
Develop in-depth knowledge of QA1 products and services as well as the automotive industry.
Handle end-user and dealer inquiries or complaints in a professional and diplomatic manner.
Maintain accurate records of customer interactions, contacts, orders, and RMAs in the company ERP system.
Identify new opportunities and qualify them before passing them to account managers.
Travel to events and trade shows as needed.
Perform other related duties as assigned.
Periodically attend and represent QA1 at trade shows, company events, and customer visits to engage stakeholders and promote products.
Undertake additional duties that contribute to QA1’s success.

Requirements

High school diploma or equivalent; advanced education in a technical specialty is preferred.
4+ years of related experience and/or training in vehicle suspension systems; experience in automotive parts retailers, dealerships, or similar settings is encouraged; QA1 product enthusiasts with self-directed knowledge are welcome.
Knowledge of Mopar, Auto-Cross, and Street Truck applications is a plus.
Demonstrated enthusiasm for QA1, Detroit Speed & Engineering, and SpeedTech Performance products.
Ability to multitask and meet deadlines in a fast-paced environment.
Effective communication with internal and external parties in a professional manner.
Strong problem-solving skills with a creative, innovative approach to challenges.
Proactive, positive, and collaborative attitude.
Strong communication skills (oral, written, listening) and ability to build rapport internally and externally.
Customer-centric mindset and attention to detail.
Technical proficiency with Microsoft Outlook and the ability to quickly learn other Microsoft applications and QA1’s ERP system (Syteline).
Ability to work effectively with a diverse team and align with QA1’s values.
Ability to pass a background check and drug screen.

Technologies

Microsoft Outlook
Syteline (QA1’s ERP system)

The Critical Skills and Experience You’ll Need

High school diploma or equivalent; advanced education in a technical specialty preferred.
4+ years of related experience and/or training in vehicle suspension systems; automotive parts retailers, dealerships, or similar settings encouraged; QA1 product enthusiasts with self-directed learning welcome.
Knowledge in Mopar, Auto-Cross, and/or Street Truck applications a plus.
Demonstrated excitement for QA1, Detroit Speed & Engineering, and SpeedTech Performance products.
Ability to multi-task and meet deadlines in a fast-paced environment.
Effective communication with internal and external parties.
Strong out-of-the-box problem-solving skills and creative, innovative thinking.
Proactive, positive attitude and collaborative approach to challenges.
Strong communication skills (oral, written, listening) and ability to build rapport.
Customer-centric and detail oriented.
Technical proficiency with Microsoft Outlook and quick adaptability to other Microsoft applications and Syteline.
Ability to work with a diverse team and align with QA1’s values.
Ability to pass a background check and drug screen.

The Rewards

Work hours: Monday – Friday 8am to 5pm
Competitive pay
Comprehensive benefits including medical, dental, life, disability, vision, and more
401(k) with company contribution
Paid time off including holidays and time to recharge
Wellness programs and perks for physical, social, and financial well-being
Development opportunities including education reimbursement
Community engagement through charitable efforts
Exclusive product discounts
Additional perks: climate-controlled manufacturing floor, new breakroom, onsite canteen offerings, and a relaxed dress code

Benefits

Work hours: Monday – Friday 8am to 5pm
Competitive pay
Comprehensive benefits – Medical, dental, life, disability, vision insurance and more
401(k) with Company Contribution
Paid Time Off – Company-paid holidays and recharge days
Wellness Programs & Perks – Programs to support physical, social, and financial well-being
Development Opportunities – Education reimbursement and professional growth
Community Engagement – Charitable efforts and local/national programs
Exclusive Product Discounts – Discounts on company products
Additional perks – Climate-controlled floor, breakroom, onsite canteen, casual dress code

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