Technical Support & Sales

QA1 Precision Products seeks a Technical Support and Sales Representative in Lakeville, Minnesota to deliver technical support, process orders, and build strong customer relationships while promoting QA1 products across motorsports and industrial markets.

Responsibilities

• Provide technical guidance and product information on vehicle suspension systems and QA1 offerings to end users and dealers via phone and email.
• Process orders through multiple channels, including phone, email, fax, and electronic data interchange.
• Share product cross-reference details, current pricing, and delivery information with customers.
• Coordinate with the production team to obtain ETA updates and status on out-of-stock items.
• Develop in-depth knowledge of QA1 products and services as well as the automotive industry.
• Handle end-user and dealer inquiries or complaints in a professional and diplomatic manner.
• Maintain accurate records of customer interactions, contacts, orders, and RMAs in the company ERP system.
• Identify new opportunities and qualify them before passing them to account managers.
• Travel to events and trade shows as needed.
• Perform other related duties as assigned.
• Periodically attend and represent QA1 at trade shows, company events, and customer visits to engage stakeholders and promote products.
• Undertake additional duties that contribute to QA1’s success.

Requirements

• High school diploma or equivalent; advanced education in a technical specialty is preferred.
• 4+ years of related experience and/or training in vehicle suspension systems; experience in automotive parts retailers, dealerships, or similar settings is encouraged; QA1 product enthusiasts with self-directed knowledge are welcome.
• Knowledge of Mopar, Auto-Cross, and Street Truck applications is a plus.
• Demonstrated enthusiasm for QA1, Detroit Speed & Engineering, and SpeedTech Performance products.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Effective communication with internal and external parties in a professional manner.
• Strong problem-solving skills with a creative, innovative approach to challenges.
• Proactive, positive, and collaborative attitude.
• Strong communication skills (oral, written, listening) and ability to build rapport internally and externally.
• Customer-centric mindset and attention to detail.
• Technical proficiency with Microsoft Outlook and the ability to quickly learn other Microsoft applications and QA1’s ERP system (Syteline).
• Ability to work effectively with a diverse team and align with QA1’s values.
• Ability to pass a background check and drug screen.

Technologies

• Microsoft Outlook
• Syteline (QA1’s ERP system)

The Critical Skills and Experience You’ll Need

• High school diploma or equivalent; advanced education in a technical specialty preferred.
• 4+ years of related experience and/or training in vehicle suspension systems; automotive parts retailers, dealerships, or similar settings encouraged; QA1 product enthusiasts with self-directed learning welcome.
• Knowledge in Mopar, Auto-Cross, and/or Street Truck applications a plus.
• Demonstrated excitement for QA1, Detroit Speed & Engineering, and SpeedTech Performance products.
• Ability to multi-task and meet deadlines in a fast-paced environment.
• Effective communication with internal and external parties.
• Strong out-of-the-box problem-solving skills and creative, innovative thinking.
• Proactive, positive attitude and collaborative approach to challenges.
• Strong communication skills (oral, written, listening) and ability to build rapport.
• Customer-centric and detail oriented.
• Technical proficiency with Microsoft Outlook and quick adaptability to other Microsoft applications and Syteline.
• Ability to work with a diverse team and align with QA1’s values.
• Ability to pass a background check and drug screen.

The Rewards

• Work hours: Monday – Friday 8am to 5pm
• Competitive pay
• Comprehensive benefits including medical, dental, life, disability, vision, and more
• 401(k) with company contribution
• Paid time off including holidays and time to recharge
• Wellness programs and perks for physical, social, and financial well-being
• Development opportunities including education reimbursement
• Community engagement through charitable efforts
• Exclusive product discounts
• Additional perks: climate-controlled manufacturing floor, new breakroom, onsite canteen offerings, and a relaxed dress code

Benefits

• Work hours: Monday – Friday 8am to 5pm
• Competitive pay
• Comprehensive benefits – Medical, dental, life, disability, vision insurance and more
• 401(k) with Company Contribution
• Paid Time Off – Company-paid holidays and recharge days
• Wellness Programs & Perks – Programs to support physical, social, and financial well-being
• Development Opportunities – Education reimbursement and professional growth
• Community Engagement – Charitable efforts and local/national programs
• Exclusive Product Discounts – Discounts on company products
• Additional perks – Climate-controlled floor, breakroom, onsite canteen, casual dress code