Polycom Support Jobs

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Help Desk Specialist

NetworxGRiD IT Managed Solutions Needham Heights, MA

Needham Heights, MA

Today

$30 - $35/hr Full time Addigy Application Support Av Technology

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Job Description

This fully onsite Help Desk Specialist position is based in Needham Heights, MA and serves as the first point of contact for employee IT support at a small, growing company west of Boston. The role emphasizes hands-on troubleshooting, device readiness for new hires, and professional, customer-service oriented communication.

Location and Work Setup

Needham Heights, MA (onsite)
Fully onsite, five days per week

Compensation

USD 30 - 35 per hour

Role Summary

As the Help Desk Specialist, you will support employees with day-to-day IT questions and issues, including Windows and some Mac environments. The company welcomes early career candidates and is willing to train recent college graduates with a computer related degree or individuals with 0 to 3 years of relevant experience.

Key Responsibilities

Provide onsite helpdesk support and act as the initial point of contact for IT requests and incidents
Support laptops, desktops, and basic peripherals across Windows and some Mac environments
Troubleshoot common issues including login access, application problems, basic connectivity, and printer support
Support conference rooms and meeting technology to help ensure meetings run smoothly
Set up new hires with required equipment and ensure systems are ready for day one
Record requests and resolutions in a ticketing system with clear notes and follow up
Escalate issues when needed and collaborate with senior IT resources on more complex problems
Assist with basic inventory tracking for devices and IT equipment

Required Qualifications

Recent college graduate with a computer related degree (training provided)
0 to 3 years of experience in helpdesk, desktop support, customer support, or a similar role
Comfort working onsite five days per week at a company located west of Boston
Strong customer service mindset and professional communication
Basic comfort troubleshooting common PC and office technology issues

Technologies You Will Work With

Windows
Mac
MDM solutions such as Intune
MDM solutions such as Addigy
RMM solution
Zoom Rooms
Teams Rooms
Crestron
Polycom
Yealink
Ticketing system

Benefits

Paid time off

Additional Fit Details

Professional approach and customer service are valued alongside technical capability
Ownership mindset with follow up until resolution
Clear communication with non-technical users
Calm, patient support when others are stressed or frustrated
Ability to learn quickly and become a trusted point of contact for help
Sense of urgency and attention to detail

Big Plus Skills

Experience in a regulated industry such as pharmaceutical, healthcare, or biotech
Familiarity with MDM solutions such as Intune or Addigy
Familiarity with an RMM solution
Experience supporting conference room technology such as Zoom Rooms, Teams Rooms, Crestron, Polycom, or Yealink
CompTIA A+, Network+, or similar certifications
Experience working in an MSP environment

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