Simio LLC offers a hybrid work arrangement in Sewickley, PA, with the chance to collaborate with customers across industries worldwide. This full-time, salaried Technical Support Engineer role emphasizes hands-on assistance for simulation and scheduling, close collaboration with product development, and the opportunity to optimize operations using Python, C#, SQL, and BI tools. You’ll join a team known for meaningful work, clear growth paths, and a comprehensive benefits package designed to support your wellbeing and career progress.
Benefits
- 401(k) with matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Role
Full-time, Salaried
Department
Product & Support Services
Location
Hybrid remote in Sewickley, PA 15143
Responsibilities
- Provide technical support for customer inquiries submitted through Simio’s support portal and email, focusing on issue investigation, problem solving, and resolution.
- Diagnose and resolve technical issues related to model building, execution, and analysis for simulation and scheduling applications.
- Guide customers in modeling best practices, debugging, and interpreting results.
- Collaborate with the product development team by reporting reproducible software defects, validating and testing fixes, and submitting enhancement feature requests.
- Maintain and expand the Simio Knowledge Base with FAQs, how-to articles, and product-specific documentation.
- Escalate complex issues appropriately while taking ownership of customer satisfaction and timely resolution.
- Contribute to continuous improvement of support processes, tools, and documentation.
- Lead or assist with internal and external training sessions, product demonstrations, and workshops to showcase best practices and new features.
- Support cross-functional initiatives by providing technical insights to product development, sales, services, and marketing teams as needed.
Technologies
Python, C#, SQL, Power BI, Tableau, NVIDIA Omniverse
Requirements
- Bachelor’s degree in Industrial Engineering, Systems Engineering, or a related technical field.
- Early-career candidate with 0–3 years of relevant experience.
- Educational and/or professional experience must demonstrate a strong foundation in systems modeling, process optimization, or quantitative analysis—ideally involving simulation, analytics, and process improvement within operations or manufacturing environments.
- Must be legally authorized to work in the United States without the need for sponsorship.
- Strong analytical and problem-solving skills.
- Excellent verbal/written communication and interpersonal skills in English.
- Ability to translate complex technical details into clear explanations.
- Demonstrated ability to rapidly learn and apply advanced technical software applications.
- Customer-oriented mindset with patience, empathy, and a proactive attitude.
- Skilled at handling multiple priorities, staying calm under pressure, and ensuring timely resolution of tasks and issues.
Who is Simio?
At Simio, we empower organizations to answer their most critical “What if?” questions by building intelligent digital twins of their operations. Simio’s platform combines a leading discrete event simulation engine with AI to enhance optimizations, Python to streamline integration and automation, and NVIDIA Omniverse for life-like, interactive visualizations. These capabilities enable adaptive, object-oriented, data-driven models.
Ideal candidate
Our ideal candidate is a technically skilled problem solver who thrives in a multifaceted role with time-sensitive responsibilities. They have a strong grasp of discrete event simulation and are comfortable working directly with customers to help them realize the full value of Simio’s platform. Experience with AI, Python, C#, SQL, and Power BI or Tableau is highly desirable, along with experience in an operational environment and familiarity with ERP, MES, and IoT systems.
Why join Simio?
- Work with customers around the world and across a wide range of industries, keeping projects engaging and offering continuous learning opportunities.
- Flexible work environment, whether in our Sewickley or Horsham offices or in a hybrid setup.
- Long-term career potential with a company known for low turnover, meaningful work, and clear advancement paths.
- Collaborative, action-oriented culture that values initiative, ownership, and teamwork.
- Make a direct impact with contributions that are visible and meaningful for customers and the company.
- Comprehensive benefits package, including health insurance.
- Competitive compensation designed to reward experience and performance.
What will help you stand out
- Experience in manufacturing or warehousing operations, production planning and scheduling, or supply chain planning and processes.
- Hands-on experience with discrete simulation modeling.
- Programming or scripting experience with C#, Python, or similar.
- Familiarity with SQL, data integration, and working with large datasets.
- Experience with data analytics and business intelligence dashboards and visualizations.
- Previous experience in software support, technical services, technical sales, or consulting.
- Experience authoring technical documentation, tutorials, or training material.
- Multilingual communication skills, particularly Spanish or German.
Application question
Candidate must not require sponsorship now or in the future. Will you require sponsorship now or in the future?
Work location
Hybrid remote in Sewickley, PA 15143
Equal opportunity employer
Simio is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, or any other characteristic protected by law. Simio does not discriminate on the basis of gender in compensation or benefits for people who work in the same establishment and perform jobs that require equal skill, effort, and responsibility and which are performed under similar conditions.
