The Technical Support and Training role focuses on geospatial and surveying solutions for CSDS in Southern California, combining advanced technical assistance with hands-on education to help customers adopt our offerings. The position is based in Anaheim, CA, with remote work options.
Responsibilities
- Deliver advanced technical support to customers via phone, email, and in-person visits
- Lead customer training sessions and workshops on product usage, best practices, and troubleshooting
- Create and maintain training materials such as user guides, manuals, and instructional content
- Collaborate with engineering, support, and professional services teams to resolve complex technical issues
- Act as a technical resource for internal teams by sharing product knowledge, workflows, and best practices
- Collect customer feedback to identify recurring issues and propose process or product improvements
- Stay up to date with new features, solutions, and industry best practices
- Support pre-sales activities through technical consultations, demonstrations, and solution validation
- Assist onboarding and adoption by aligning technical solutions with customer goals
- Maintain accurate records of support requests, training activities, and customer interactions
Requirements
- 5+ years of experience in technical support, training, surveying, or technical education roles
- Ability to explain complex technical concepts to non-technical audiences
- Strong problem-solving, communication, and presentation skills
- Proven ability to independently plan and deliver effective training and documentation
- Comfortable collaborating with customers, Account Managers, and internal stakeholders at varying technical levels
- Valid California driver’s license
Technologies
- GNSS receivers, total stations, 3D scanners
- Drones including Wingtra and DJI products
- Trimble hardware and Trimble Business Center (TBC)
- AutoCAD and ESRI ArcGIS
- Microsoft Office (Word, Excel, PowerPoint)
- Radiodetection
Benefits
- Competitive compensation of 80,000 to 110,000 USD per year
- Remote work option available
- Employee stock option through ESOP
- Company paid 401K contribution
- Vacation accrual, sick leave, and holiday pay
- Company vehicle and fuel card, phone, computer, and demonstration equipment if required
- Permanent, full-time employment
- Comprehensive medical and dental insurance paid by the company with a small employee contribution
- Flexible extended health and dental benefits program
- Group life, short-term disability, long-term disability, AD&D, and critical illness insurance
- Book club program and access to online courses database
- Employee referral program
- And more
Culture and Professional Attributes
- Teamwork and cross-functional collaboration
- Commitment to continuous improvement
- Accountability and ownership in responsibilities
- Professional, customer-focused approach
Requested / Preferred Experience
- Experience with UAV / drone data collection
- Experience with photogrammetry workflows
- Experience handling point cloud and laser scanning data
- Familiarity with Wingtra, Trimble, and DJI product lines (preferred)
- Experience using Trimble Business Center (TBC) (preferred)
- Experience with Radiodetection and utility locating (plus)
- Experience with AutoCAD (plus)
- Experience with ESRI / ArcGIS software (plus)
E-Verify Notice
This employer participates in E-Verify and will provide information from new employees’ Form I-9 to the Social Security Administration and, if necessary, the Department of Homeland Security to confirm work authorization. If eligibility cannot be confirmed, the employer will issue written instructions and the opportunity to contact SSA and/or DHS before any adverse action. E-Verify may not be used to pre-screen applicants or reverify current employees, nor may it be used to take adverse action based on a tentative nonconfirmation.
Este Empleador
Este empleador participa en E-Verify y proporcionará a la Administración del Seguro Social (SSA) y, si es necesario, al Departamento de Seguridad Nacional (DHS), información del Formulario I-9 de cada empleado nuevo para confirmar la autorización de empleo. Si el gobierno no puede confirmar que usted está autorizado para trabajar, este empleador está obligado a darle instrucciones por escrito y la oportunidad de comunicarse con la SSA y/o el DHS antes de tomar cualquier acción adversa, incluida la terminación del empleo.
Equal Opportunity Employer
Este empleador ofrece derechos a todos los solicitantes conforme a las leyes federales de empleo. Para more information, revise el aviso Know Your Rights.
Work Location
In person
