Field Service

Field Service Support Jobs

105 jobs found

Today

In-Home Sales & Tech Support (Full-Time)

Asurion Inglewood, CA

Inglewood, CA

Today

$2,385 - $2,385/hr Full time Consultative Sales Customer Service Customer Support

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Job Description

Local, in-home field role for Asurion in Inglewood, CA, with daily travel to customer residences and onsite work.

Responsibilities

Meet customers in-home, in-office, or other locations, with pre-scheduled visits to help you reach and exceed sales targets.
Provide exceptional customer service throughout each interaction, always prioritizing the customer.
Use technical expertise to diagnose and resolve issues, delivering clear, understandable solutions for customers of all skill levels.
Ensure customers leave with a workable resolution and a product that supports their future tech needs.
Leverage Asurion's growing product lineup to tailor recommendations to each customer.
Listen actively to identify needs and position products that address them effectively.
Apply negotiation and communication skills to guide conversations toward the right sale.
Begin with paid training to prepare you for independent field work.

Requirements

Comfortable working in a sales environment with set targets.
Valid driver’s license and satisfactory driving record with at least 1 year of driving experience.
Ability to provide proof of valid car insurance (Manhattan excluded).
Personal vehicle (excluding motorcycles). Travel to customer appointments may require trips up to 120 miles one-way.
Work a varied 5-day week schedule, including evenings, weekends, and holidays.
Personal cellphone to stay connected while on the job.
Comfortable working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a passion for learning a wide range of skills applicable to multiple careers.
Naturally outgoing and comfortable engaging with customers.
Note: Work hours may vary based on business needs and market demand; flexibility may be required.

Benefits

Base hourly rate is guaranteed for all hours worked and paid bi-weekly; earned pay can be accessed early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement based on IRS guidelines, paid weekly.
$35 phone stipend, paid monthly.
3 to 4 weeks of paid training where success is the priority.

Full-Time Schedule

5 evenings per week with a choice of shifts: 12:05 PM to 9:00 PM or 3:00 PM to 9:30 PM.

Pay Rate

$23.85/hour plus mileage reimbursement, phone stipend, and sales commission.

Health and Safety Measures

Asurion places health and safety as a top priority. Meeting customers at their homes supports a strong customer experience, and the company works to ensure all employees feel safe while performing their duties.

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Today

In-Home Sales & Tech Support (Full Time)

Asurion Tempe, AZ

Tempe, AZ

Today

$24+/hr Full time Consultative Sales Customer Service Customer Support

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Job Description

Tempe, AZ on-site, full-time opportunity with Asurion that pays $24 per hour. This role combines in-home sales with tech support, featuring paid training, a five-day schedule, and consistent opportunities to assist customers, solve their tech needs, and grow your sales results.

Benefits

Base hourly rate guaranteed for all hours worked, paid bi-weekly with early access to earned pay available
Uncapped commissions based on sales performance, paid bi-weekly
Mileage reimbursement according to IRS guidelines, paid weekly
Monthly phone stipend of 35
3 to 4 weeks of paid training prioritizing your success

Health and Safety Measures

Asurion places employee health and safety at the forefront. Meeting customers in their homes is a core part of the role, and the company implements measures to ensure everyone feels secure while performing duties.

Get to Know Us

Asurion is a global tech solutions leader that fosters a work culture where employees are valued at all levels. Our products and services support more than 350 million customers worldwide.

Responsibilities

Meet customers in-home, in-office, or wherever they are, with pre-scheduled interactions to help you reach and exceed sales targets
Deliver superior customer service throughout every touchpoint, keeping the customer first
Apply your knowledge to diagnose and resolve tech issues and present clear, understandable solutions
Ensure customers leave with a working resolution and a product that supports future tech needs
Offer tailored solutions by leveraging Asurion's growing product lineup
Actively listen to identify customer needs and align product recommendations accordingly
Utilize negotiation and communication skills to pivot effectively and close appropriate sales
Complete paid training to prepare for independent field work

Requirements

Comfortable in a sales environment with targets
A valid driver's license and a satisfactory driving record with at least one year of driving experience
Ability to provide proof of valid car insurance (Manhattan excluded)
A personal vehicle (excluding motorcycles); travel within neighborhoods and cities around the inventory warehouse, up to 120 miles one-way
A varied five-day work week to align with customer availability, including evenings, weekends, and holidays
A personal cellphone for on-the-job updates
Comfortable working around household pets
Efficient, adaptable, goal-oriented, and persuasive communication abilities
Open-minded with a passion for learning across a broad skill set
Naturally outgoing and comfortable with frequent human interaction
Note: Work hours may vary based on business needs and market demand; flexibility may be required

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1d ago

Field Tech Support Analyst

Optum Chappaqua, NY

Chappaqua, NY

1d ago

$28 - $51/hr Full time Active Directory Customer Support End User Support

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Job Description

Field Tech Support Analyst role based in Chappaqua, NY, onsite, offering an hourly range of USD 28 to 51 and supporting clinicians within a 50-mile radius.

Responsibilities

Serve as the on-site escalation point for clinicians needing technical assistance, employing diagnostic techniques and tools to resolve issues.
Travel within a 50-mile radius to deliver hands-on IT support and perform on-site troubleshooting.
Install and verify the operational status of workstations, printers, phones, fax machines, computers, and software applications.
Communicate clearly with customers and escalate unresolved incidents to the next level of support as needed.
Log issues and their resolutions, participating in an on-call rotation for after-hours support.
Provide technical expertise to end users and assist in resolving hardware and software problems.
Diagnose and resolve issues involving operating systems, applications, and network configurations; replace parts as necessary.
Prioritize and manage workload independently while focusing on critical items, adapting to new technologies and improving procedures as required.
Coordinate new access needs and security changes with internal IT leadership, ensuring proper user ID and password communication.
Direct external contract resources for hardware installations and repairs as needed, maintain inventory, and ensure IT asset security.

Requirements

Technical certifications such as CompTIA A+ and Network+, Microsoft MCP/MCSE, or Cisco CCNA.
4+ years of experience delivering IT desktop support in a corporate or clinical/business environment.
4+ years installing, configuring, and supporting desktop hardware, software applications, and server infrastructure.
4+ years installing, maintaining, and supporting networked devices (printers, scanners, peripherals).
4+ years of hands-on experience with Windows operating systems, including installation, configuration, and troubleshooting.
Experience with enterprise technologies such as Active Directory, VPNs, Exchange, Citrix, and backup solutions.
4+ years diagnosing and resolving hardware, software, and basic networking issues.
1+ years supporting enterprise environments using technologies like Cisco networking tools, SharePoint, and backup software.
Solid working knowledge of PC hardware, peripherals, and imaging/data migration processes.
Access to reliable transportation and a valid US driver's license.
All Telecommuters must adhere to UnitedHealth Group's Telecommuter Policy.

Technologies

Active Directory
VPNs
Exchange
Citrix
Backup solutions
Cisco networking tools
SharePoint
Backup software
Windows operating systems

Benefits

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution

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1d ago

Technical Support Specialist

Agile Defense Rock Island, IL

Rock Island, IL

1d ago

$80k - $95k/yr Full time End User Support Field Service Hardware Support

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Job Description

Agile Defense offers a competitive compensation package for a Technical Support Specialist in Rock Island, IL (onsite), with a salary range of USD 80,000 to 95,000 per year. This role centers on JWICS VTC support, scheduling, training, and IT operations across AMC locations and requires Top Secret clearance to start. Our culture is guided by six core values that shape collaboration, accountability, and continuous improvement.

Benefits

Health Insurance
Life Insurance
Paid Time Off
Holiday Pay
Short-term Disability
Long-term Disability
Retirement
Learning and Development opportunities

Responsibilities

VTC management: scheduling, verifying and monitoring all JWICS VTCs, de-conflicting teleconference schedules and conducting installation and testing of VTC and VOIP equipment at HQ AMC and AMC subordinate commands.
Assist with VTC process development and sustainment AMC wide.
Provide accurate scheduling for all (3) AMC G2 SCIF conference rooms at HQ AMC, (2) SCIFS at HQ CECOM and one SCIF at ASC.
Travel AMC wide to conduct end point system VTC installations (IAW A003).
Provide basic user VTC training on all JWICS VTC equipment and processes.
Basic user VTC training can be on hands or via written documentation.
Provide daily updates via spreadsheet or individual communication (IAW CDRL A001).
Provide weekly status updates via Weekly Activities Report (WAR) (IAW CDRL A001).
Conduct a weekly meeting with the Government IT representative to discuss and obtain approval for any potential changes to the organization’s VTC baseline.
Document the status of all change requests in weekly and monthly status reports.
Ensure continued access to the JWICS computer network, including resetting passwords, unlocking accounts, creating new user accounts, and installing printers and network drives.
Provide weekly and monthly briefings or reports containing task status and performance metrics.

Requirements

IAT Level II
Security+
CCNA
CSA+
GSEC+
SSCP
Top Secret clearance (Must Have Clearance to Start)
Security-related certifications as listed under 'Required Certification(s)'

Technologies

JWICS
VTC
VOIP

Education and Background

No degree required
Helpdesk, Network Support, VTC Support Required

Our Core Values

Happy – Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
Helpful – Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
Honest – Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
Humble – Be Grounded. Success is not achieved alone; humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another.
Hungry – Be Eager. Our drive for excellence fuels innovation and continuous improvement in the face of challenges.
Hustle – Be Driven. A relentless work ethic that pushes us to go above and beyond to advance the mission.

Working Conditions

SCIF; typical office environment. Agile Defense invests in its employees with benefits including Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement, and Learning and Development opportunities, as well as other optional benefit elections.

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1d ago

Technical Support Analyst - Entry

Pueblo County Pueblo, CO

Pueblo, CO

1d ago

$19 - $28/hr Full time End User Support Entry Level Field Service

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Job Description

Entry-level Technical Support Analyst role based in Pueblo County, providing on-site IT support for staff and customers in Pueblo, CO.

Responsibilities

Install, maintain, and troubleshoot hardware, software, and peripherals currently in use.
Configure workstations and peripherals; coordinate ordering and maintenance of smartphones for all end users.
Enter and document data in the Work Order System and related ITS processes, preserving incident lifecycle details from creation to closure, including problems, known errors, workarounds, and resolutions for future reference.
Research new software and hardware to support the annual technology refresh for desktops, printers, telephone equipment, cellphones, radios, and software.
Travel independently to install, configure, test, maintain, operate, and troubleshoot audiovisual and technical equipment as needed.
Configure and troubleshoot smartphones.
Provide training, maintenance, and operation of the Public Safety Outdoor Warning and Emergency Alert System as required.
Support emergency management operations, including exercises and real-time emergencies, as needed.
Maintain the Sheriff Mobile Command Unit as required.
Perform additional duties as assigned, including coverage for other staff as necessary.

Compensation

Hourly pay range: USD 19 - 28 per hour.

Benefits

Full-time employees receive a comprehensive benefits package including medical, dental, and vision coverage.
Generous vacation and sick leave accrual.
Remote or hybrid work options are not applicable for this role.
Participation in the county retirement program.
Opportunities for growth with supportive leadership.
Inclusive and diverse workplace culture.
Fitness Center at the Historic Pueblo Courthouse Building.
May qualify for up to 12 weeks of paid parental leave for full-time employees.

IT Support Team

In-person position only; no remote or hybrid work arrangements.
Rotational standby schedule is required.

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2d ago

In-Home Sales & Tech Support (Full-Time)

Asurion Birmingham, AL

Birmingham, AL

2d ago

$20+/hr Full time Consultative Sales Customer Service Customer Support

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Job Description

Asurion in Birmingham, AL offers a full-time in-home sales and tech support role with paid training and a Serve, Solve, Sell approach. This on-site position requires daily travel to customer residences and provides a clear path to growth through coaching, product knowledge, and hands-on field experience.

Benefits

Base hourly rate guaranteed for all hours worked, paid bi-weekly; earned pay can be accessed early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement based on IRS guidelines, paid weekly.
Monthly phone stipend of $35.
Paid training lasting 3 to 4 weeks, with your success as the top priority.

Responsibilities

Travel to customer residences daily as part of an in-home field role.
Guide customers through the Serve, Solve, Sell approach.
Attend paid training to prepare you to work independently in the field.
Learn products and gain hands-on sales experience while building skills in communication, negotiation, and problem-solving.
Meet customers in-home, in-office, or wherever they are.
Provide exceptional customer service throughout the interaction, always prioritizing the customer first.
Work with pre-scheduled customer interactions to meet and surpass sales targets.
Utilize your expertise to address and resolve customers' tech issues, providing an understandable solution regardless of their tech knowledge.
Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
Leverage Asurion's growing range of products to offer tailored solutions to customers.
Listen actively to identify customer needs and position products uniquely to meet those needs.
Use strong negotiation and communication skills to pivot and close the right sale.
Receive ongoing coaching and mentoring to support growth and stay confident and tech-savvy.

Requirements

A valid driver's license and satisfactory driving record with at least 1 year driving experience.
Ability to provide proof of valid car insurance (Manhattan excluded).
A personal vehicle (excluding motorcycles). Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse. The maximum travel distance is 120 miles one-way.
Work a varied 5-day week schedule designed to meet customers on their timeline, including evenings, weekends and holidays.
A personal cellphone to stay connected on the job.
Comfortable working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths.
Naturally outgoing and thriving in human interaction.
Work hours may vary based on business needs and market demand; flexibility may be required.

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2d ago

Technical Support Specialist

SAVECO North America, Inc. Kenosha, WI

Kenosha, WI

2d ago

$36 - $40/hr Full time Computer Skills Customer Service Customer Support

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Job Description

Technical Support Specialist role based in Kenosha, WI, focused on remote troubleshooting, installation guidance, documentation management, and cross-functional coordination to ensure responsive service for Saveco equipment.

Responsibilities

Serve as the primary technical support contact for inquiries about Saveco equipment and systems
Provide remote troubleshooting for mechanical and electrical issues as needed
Coordinate and route customer support requests to internal teams including Service, Aftermarket Parts, Project Management, and Sales
Assist customers with maintenance, repairs, installations, and operational guidance
Create, maintain, and improve technical documentation, troubleshooting guides, service procedures, and knowledge base materials
Develop service-related reports, support metrics, and operational analyses
Collaborate with Field Service Engineers and Project Managers to deliver technical assistance and support
Assist in training internal staff and customers on equipment operation, maintenance procedures, and new product lines
Build and maintain strong customer relationships through professional communication and responsive service
Manage challenging customer situations with professionalism and a solution-oriented approach
Identify recurring service issues and propose continuous improvement initiatives
Maintain accurate records of support activities, customer communications, and issue resolutions
Perform additional duties as assigned

Requirements

Technical degree, trade certifications, or equivalent experience in mechanical, electrical, or wastewater systems
3–5 years of experience in technical support or mechanical/electrical troubleshooting
Strong understanding of mechanical screening equipment, mechanical systems, and electrical schematics
Ability to read and interpret mechanical drawings and electrical diagrams
Excellent verbal and written communication skills with a strong customer service mindset
Organizational and multitasking abilities with the capacity to manage competing priorities
Ability to collaborate effectively across departments and organizational levels
Ability to work independently while contributing to a team-oriented environment
Proficiency in Microsoft Office applications (Word, Excel, Outlook)
Experience with ERP systems, CRM platforms, or service management software is a plus
Adaptability to changing priorities, schedules, and operational requirements
Willingness to travel approximately 10–20% within a multi-state region as needed
Strong analytical and problem-solving abilities
Hands-on mechanical and electrical troubleshooting experience
Experience supporting industrial or water/wastewater equipment preferred
Commitment to delivering exceptional customer support and service excellence

Technologies

Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP systems
CRM platforms
Service management software

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance

Work Environment

Combination of office and field-based support activities
Occasional travel to customer sites for troubleshooting, installation assistance, and training
Collaborative, fast-paced technical support environment focused on customer success and continuous improvement