Rsa Tokens Support Jobs

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Service Desk Analyst

Koniag Government Services Vienna, VA

Vienna, VA

Today

$30 - $35/hr Full time Certificate Management Computer Skills Customer Support

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Job Description

This role supports a government customer by operating a service desk on a daily basis and providing Tier 1 to Tier 2 technical assistance from an onsite location in Vienna, Virginia. The position requires a Top-Secret Clearance and involves troubleshooting, ticket queue management, and user support across a variety of IT services.

Location and Schedule

Location: Vienna, VA (onsite)

Work environment: Able to operate in a 24/7 environment and participate in on-call rotation.

Compensation: USD 30–35 per hour

Role Responsibilities

Answer general IT questions for users and provide first-line support.
Manage and maintain the customer’s ticketing queue.
Perform Tier 1-2 troubleshooting to resolve user issues.
Address common access and authentication issues, including password resets, RSA tokens, and PKI certifications.
Notify users of service disruptions when outages or interruptions occur.
Implement technical refreshes of user equipment, including workstations, monitors, switch boxes, and card readers.
Provide information to customer logistics regarding equipment that requires inventory transactions when moved or decommissioned.
Maintain accurate records for shelf stock, notify the government when inventory reaches reorder points.
Image workstations to latest operating system builds.
Install COTS software.
Install virus updates on stand-alone systems.
Support hourly monitoring checks and escalate issues to the appropriate solver team.
Receive and troubleshoot calls from international and remote users for issue resolution.
Escalate issues requiring advanced technical knowledge to the customer.
Troubleshoot hardware issues on workstations, printers, and other peripherals, including assessing system health, replacing components, and submitting warranty claims with vendors.

Required Qualifications

4 years of relevant experience in web software development.
Ability to work in a 24/7 operational environment and support on-call rotation.
Bachelor’s degree in a related field.

Technologies

RSA tokens
PKI certifications

Benefits

Medical, dental, and vision insurance
401(k) retirement plan
Paid time off
Paid parental leave
Life and disability insurance
Flexible spending accounts
Commuter benefits
Tuition reimbursement

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