Computer Skills

Computer Skills Support Jobs

617 jobs found

Today

Help Desk Engineer

Tie National, LLC Remote 🌍 Remote

Remote

Today

$22 - $25/hr Full time Computer Skills Hardware Support Help Desk Support

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Job Description

Tie National, LLC offers a 100% remote Help Desk role for candidates anywhere in the United States, with support coverage built around a 24/7/365 client need. You will help clients with real-time troubleshooting while also supporting nationwide deployments through coordinated remote work. This position is available full-time or part-time, with pay of $22.00 to $25.00 per hour (commensurate with experience).

What you’ll be doing

As a Help Desk Engineer, you will serve as a front-line remote support resource and handle escalations that require advanced diagnosis and technical leadership. You will resolve tickets for clients nationwide, investigate complex technical issues coming from the lower-tier Help Desk, and provide guidance during deployment activity that supports installations across multiple technology domains.

Provide 24/7/365 remote technical support and resolve client tickets nationwide.
Diagnose and resolve complex escalations from lower-tier Help Desk with dynamic problem-solving.
Assist and manage local field technicians during nationwide technology installations, including dispatching, site rollouts, and hardware servicing.
Perform remote setup, configuration, and programming for computers, routers, switches, firewalls, business surveillance systems, and VoIP phone systems.
Support Tie National service domains, including:
- Cabling structure, rack/stack, wireless networks, cellular backup internet, and POTS replacement
- VoIP/POTS solutions, phone system management, and carrier escalations
- IP cameras (example: Eagle Eye Networks cloud surveillance) and security analysis
- Sound masking, background audio, video boards, and digital signage
- Desktop/OS troubleshooting, backup internet, and business continuity planning
Participate in an on-call rotation for after-hours and weekend emergency support.

Skills and qualifications

Proven experience in a Help Desk, System Administration, or IT Support Engineering role.
Exceptional troubleshooting skills, including the ability to break down unfamiliar, complex issues and resolve them under pressure.
Strong problem-solving with a proactive, resourceful mindset that adapts quickly in a multi-faceted IT environment.
Hands-on experience with networking equipment (routers, firewall configuration), desktop operating systems, surveillance/CCTV platforms, and VoIP systems.
Willingness and flexibility to work scheduled after-hours and weekend on-call shifts.
Excellent verbal and written communication skills with strong customer-service principles.

Benefits

Unlimited PTO (Paid Time Off)
Comprehensive Healthcare Plan
Dental insurance
Vision insurance
Life Insurance Coverage
401(k)
401(k) matching
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan

Remote work setup

This is a BYOD (Bring Your Own Device) role. You will provide your own computer setup that meets company security standards, including a high-speed internet connection and a quiet home office environment.

Schedule and pay

Full-Time and Part-Time positions available
Pay: $22.00 - $25.00 per hour (commensurate with experience; listed range also includes $23.00 to $25.00 per hour)

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Today

Information Technology Help Desk Technician

PaceMate™ Remote 🇺🇸 Remote

Remote

Today

$60k - $65k/yr Full time Cloud Platforms Computer Skills Device Management

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Job Description

PaceMate™ is hiring a full-time Information Technology Help Desk Technician for a fully remote role supporting end-users across a mix of everyday technical requests and more complex incidents. In this position, you’ll be the first point of contact for troubleshooting, system setup, and follow-through, working closely with the broader IT organization to keep users productive.

This role is hands-on and communication-focused, with responsibilities spanning software, hardware, and network issue diagnosis, documentation, and escalation when needed. Remote work will require a private, quiet workspace and dependable connectivity to support phone-based requests.

Role Overview

Provide technical support and troubleshooting assistance to end-users via phone, email, or in person.
Diagnose and resolve software, hardware, and network-related issues promptly and effectively.
Install, configure, and maintain computer systems, software, and peripheral devices.
Escalate complex issues to appropriate IT support teams and follow up on resolution.
Document, track, and monitor problems to ensure timely resolution and maintain accurate records of support requests and solutions.
Maintain and update technical documentation and knowledge base articles for user reference.
Provide training and guidance to end-users on new technologies and applications.
Collaborate with IT team members to improve systems, procedures, and overall efficiency.

Technologies You Will Use

Windows 10/11
Mac OS
Office 365
MS Azure
ESET A/V
Kaseya (VSA, BMS)
Barracuda
ZScaller
MS Intune
PowerShell

What You Bring

Proven experience as a Helpdesk Technician or in a similar position.
Proficiency troubleshooting and resolving technical issues related to computer systems, software, and hardware.
Strong knowledge of operating systems, network protocols, and software applications.
Excellent communication skills, including the ability to explain technical information in user-friendly language.
Customer-oriented approach focused on delivering high-quality service.
Relevant certifications or a degree in Information Technology or a related field is advantageous.

Compensation

Target compensation range: USD 60,000 - 65,000 per year.
Compensation may vary depending on education, certifications, and experience.

Benefits

Health and Prescription Coverage
Dental
Vision
Short-Term Disability
AD&D
Flexible Spending Account
Healthcare Savings Account
401k Retirement Savings
Discount Program
Employee Assistance Program
Financial Wellness Program
Paid Time Off
Legal Insurance
Hospital Indemnity
Critical Illness, and Accident Coverage

Remote Work and Work Environment

Primary responsibility includes handling user requests coming through various channels.
Possible project involvement: assisting in assigned projects.
Other tasks as assigned.
Remote role requires a dedicated workspace with privacy and a quiet environment due to phone-based support.
Reliable high-speed internet is required for seamless remote work.
Soft skills expectations include a pleasant demeanor, multitasking ability, and staying composed under pressure as the primary interface for the IT department.

Reporting Relationship

Supervised by: Cloud Architect / IT Manager
Supervises: None

Additional Requirements

Home office setup: Maintain a dedicated, separate office or room at home to ensure privacy and professional working conditions.
Connectivity: Maintain a reliable, high-speed internet connection at your residence.
Geographic restriction: Must reside and work exclusively within the contiguous United States.
Work authorization: Must be legally eligible to work in the United States.
Notification protocol: Inform and receive approval from the IT department before working from any location other than the legal address PaceMate has on file. Address updates or temporary location requests require contacting PaceMate IT or HR. Additional details are available in the PaceMate official handbook.
Foreign transport of sensitive information: When confidential information is carried into a foreign country, it must be stored in an inaccessible form (for example, encrypted external storage) or remain in the worker’s possession at all times. PaceMate workers may not take secret PaceMate information into another country without permission from Physical Security management.

Physical Requirements

While performing duties, the employee is consistently required to remain in a stationary position, operate a computer or other office equipment, and frequently communicate with customers and employees.
Must exchange accurate information and effectively utilize voice over internet protocol.
Repetitive motions using fingers and forearms in data entry are required.

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Today

Entry-Level IT Helpdesk Technician

Yelp Atlanta, GA 🇺🇸 Remote

Atlanta, GA

Today

$44k - $60k/yr Full time Computer Skills Customer Support End User Support

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Job Description

The IT Helpdesk team supports Yelp offices worldwide, and this Entry-Level IT Helpdesk Technician role focuses on fast, accurate issue resolution with strong employee customer service.

Responsibilities

Handle assigned Helpdesk tickets and work toward resolution for reported customer issues
Diagnose, troubleshoot, and resolve hardware and software problems; escalate when needed
Follow Service Level Agreements (SLAs) and maintain proper response times
Support global employees using phone, chat, and the inbound ticket queue
Monitor internal ticketing system notifications to respond proactively and communicate outages or system downtime
Participate in Helpdesk team projects and help ensure they are completed on time and to specification

Requirements

Excellent customer service skills with a collaborative attitude
Willingness to learn new technologies or working knowledge of: Google Apps, Office 365 for Mac and PC, Active Directory, software based telephony, Jira service desk, SSO, etc.
Familiarity with writing technical documentation
Action-oriented approach with a strong understanding of ticket process, workflow, and queue management
Ability to work independently and within a team environment
Ability to prioritize and manage multiple tasks in a dynamic, high-paced work environment
Previous helpdesk experience is an asset
Located in the Eastern time zone of the United States

Technologies

Google Apps
Office 365 for Mac and PC
Active Directory
Software based telephony
Jira service desk
SSO

Benefits

You may be offered restricted stock units and benefits
Option to be fully remote in locations within the United States Eastern time zones

Compensation

Estimated salary range: USD 44,000 - 60,000 per year
Salary range may vary based on factors including external market benchmark data, geographic location, and years of experience

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Today

IT Service Desk Support

Knoxville Utilities Board Knoxville, TN

Knoxville, TN

Today

$45k - $67k/yr Full time Computer Skills Customer Service Customer Support

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Job Description

Knoxville Utilities Board is seeking an IT Service Desk Support professional to troubleshoot and respond to internal IT requests across multiple channels in a hybrid role based in Knoxville, TN.

Responsibilities

Support internal employees and contractors by reviewing, prioritizing, and responding to requests received via telephone, voicemail, email, ticketing system, and in person
Troubleshoot and resolve hardware, software, networking, and desktop or phone related issues through remote assistance and onsite support
Work with telephone systems and other computer-related technologies while maintaining excellent customer service
Address issues as they come in while balancing additional technical duties, including configuring and deploying new computers
Assist with other support tasks and help maintain inventory during downtime

Requirements

High School Diploma or equivalent, plus experience supporting IT applications and equipment
Exceptional customer interaction skills and professionalism
Strong analytical and process-oriented approach to problem solving
Working knowledge of Windows, Microsoft Office products, and general PC skills
Must have and maintain a valid driver’s license
Required to participate in stand-by, after-hours, weekend, and on-call support rotations

Technologies

Windows 10, Windows 11
Microsoft 365, Microsoft Office
Exchange, Azure, Office 365
Desktop technologies and telephone systems

Work Hours

40+ hours per week, Monday through Friday

Physical Requirements

Hybrid of sedentary and physical work in a typical office environment
Sitting most of the time, with occasional walking or standing
May require occasional lifting, carrying, pushing, or pulling of items up to 40 pounds
Occasional bending, stooping, or reaching
Physical demands may vary by position and may occasionally exceed those described above

Preferred Requirements

2+ years of experience supporting IT applications and equipment
Experience troubleshooting and resolving customer hardware and software issues
Experience with Exchange, Azure, and the Office 365 platform

Selection Process

Phase 1: Apply online at www.kub.org
Phase 2: Experience, training, and education evaluation
Phase 3: Interview with department representatives
Phase 4: Written, performance, and behavioral exercises
Phase 5: Background investigation
Phase 6: Physical assessment and/or drug screen*

*KUB is part of the Tennessee Drug Free Workplace Program.

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Today

IT Desktop Support - Entry Level

International Medical Industries Pompano Beach, FL

Pompano Beach, FL

Today

Full time Computer Skills End User Support Hardware Support

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Job Description

The IS Analyst supports the Senior IS Analyst in maintaining and improving the organization’s information systems infrastructure. This is an entry-level technical support position with a focus on frontline assistance for end users, workstation setup, and routine maintenance.

Location

Pompano Beach, FL (onsite)

Summary of Role

In this role, you will provide basic hardware and software support, assist with installations and configuration, and help keep systems running through regular maintenance. You will also contribute to IT equipment and license inventory and maintain documentation for common issues and resolutions.

Key Responsibilities

Provide basic hardware and software support to end users.
Install and configure standard hardware peripherals and software.
Complete initial workstation setup for new employees.
Perform routine system maintenance tasks.
Deliver telephone, in-person, and online support to end users.
Assist with maintaining inventory of IT equipment and licenses.
Document common issues and solutions.

Required Qualifications

Associate degree in information technology or equivalent experience.
1 to 2 years of technical support experience.
Knowledge of Windows operating systems and Microsoft Office.
Basic networking knowledge.
Strong customer service skills and communication abilities.
Ability to work independently and prioritize tasks.

Technologies

Windows operating systems
Microsoft Office

Physical and Mental Demands

Working conditions are normal for an office environment with no abnormal risks or hazards.
Physical activity may include sitting, walking, standing, pulling, grasping, bending, squatting, reaching above shoulders, and lifting up to 40 pounds.
Work may require weekend and evening work.
Ability to work under stress and in a fast-paced environment.
Must be alert, able to concentrate, and use good judgment.
Must be able to drive an automobile for short and long distances.

Education

Associate degree in information technology

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1d ago

Entry Level Help Desk / Customer Service Representative

Vertical Screen Inc. Warminster, PA

Warminster, PA

1d ago

$16+/hr Full time Application Support Computer Skills Customer Service

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Job Description

Vertical Screen Inc. is hiring an entry-level Tier 1 Technical Support and customer service representative for an on-site role in Warminster, PA. In this position, you will act as a primary point of contact for customers seeking help with products and services, handling day-to-day support across phone, chat, and email.

You will troubleshoot basic technical issues, support users at both Tier 1 and Tier 2 levels, and help clients get the most from the company websites through training. The role also includes coordinating user questions, investigating error messages, and processing client order changes according to department procedures.

Role overview

Provide client support across a wide range of items.
Review external or internal service requests to determine the nature and extent of support needed.
Support users directly or refer requests to the appropriate staff member.
Handle incoming client issues via phone, chat, and email.

Technical support and troubleshooting

Deliver Tier 1 and Tier 2 software support, training, and troubleshooting over the phone for clients, applicants, and vendors.
Resolve software problems on-site or remotely via phone, chat, and/or email.
Investigate error messages and determine appropriate resolutions.
Provide timely and accurate information in response to incoming client requests.

User training and order processing

Train users in startup, basic, and advanced use of company websites.
Process client orders and changes according to established department policies and procedures.

Required skills

Strong time management and organizational skills.
Proficiency in the M.S. Office Suite, including Outlook, Word, and Excel.
Detail-oriented approach.
Excellent oral and written communication skills.
Strong telephone skills and the ability to work with a diverse population.
Ability to maintain confidential information and follow work processing procedures.
Ability to manage multiple tasks or projects.

On-site position details

Location: Warminster, PA (onsite)
Schedule: M-F
Shift: 8:00am–4:00pm
Pay: $16 per hour (USD)
Education: High school diploma or equivalent

Technologies

M.S. Office Suite
Outlook
Word
Excel

Benefits

Medical, dental and vision coverage with spouse/family coverage options
401K plan with generous company match
Flexible spending accounts
Voluntary insurance coverage plans (life, disability, etc.)
Paid lunch breaks
Paid time off
Paid holidays
Paid training program and internal employee development
Overtime options available
Casual dress code
Flexible work schedules
RushBus scheduled service from Septa Bus Route 22 and Regional Rail
Employee referral bonus program
Discounts through partnerships and neighborhood business programs

Additional information: All candidates are subject to a drug test and a background screening.

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1d ago

Associate Analyst/Analyst, IT Help Desk

American Airlines Phoenix, AZ

Phoenix, AZ

1d ago

Full time Analyst Computer Skills End User Support

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Job Description

American Airlines is hiring an Associate Analyst/Analyst for the IT Help Desk team. In this onsite role in Phoenix, AZ, you will deliver first-level support to end users across hardware and software environments, troubleshoot issues by phone, and escalate when problems require deeper expertise.

Role Overview

This position is part of the Information Technology Team within the Information Technology Division. The role focuses on providing first-level problem troubleshooting via telephone for technology supported system-wide, with coverage in a 24x7 environment.

Key Responsibilities

Resolve issues that can be handled over the phone; refer more complex problems to the appropriate product group when needed.
Provide first level support for PC hardware and Network environments including Windows 7 and Windows XP, plus Mainframe environments including UNIX and IBM.
Perform problem determination across technology areas such as Voice, WAN, LAN, PC, Laptop, Password Resets, Network printers, and Mobile devices.
Interact with internal teams, external support teams, and third party vendors to identify and correct core problems.
Simulate or recreate user problems to identify and resolve operating difficulties.
Maintain daily awareness of system-wide changes, outages, and issues.
Escalate incidents to escalation teams to ensure customer resolution.
Provide timely communication, oral or written, to Level 2 support or other management personnel as required.
Promptly consult Level 2 support or other management regarding quality issues to confirm acceptability or determine next steps.
Work overtime as necessary and when approved.
Maintain confidentiality regarding employee, company, and customer information.
Demonstrate commitment to and compliance with company and departmental policies, procedures, and practices.
Support shift work as required for a 24x7 IT coverage environment.

AI and Automation Focus

Provide experience with development and/or implementation of Generative AI.
Support knowledge or experience with genrative AI and virtual assistants used to assist with repetitive tasks.

Required Qualifications

Technical degree and/or equivalent experience.
1 year of Help Desk and/or customer service experience.
1 year of troubleshooting experience with service desk environments.
Knowledge and/or experience with internal server/mainframe applications: Shares, QIK, IBM/TSO/TPX, and SCEPTRE.
Apple certification (Apple Genius).
A+ Certification.
Strong interpersonal, written, and verbal communication skills.
Ability to multi-task in a stressful environment.
Strong problem-solving and analytical skills.

Technologies You May Support

Windows 7, Windows XP
UNIX, IBM
Voice, WAN, LAN
PC, Laptop, Network printers, Mobile devices
Shares, QIK, IBM/TSO/TPX, SCEPTRE
Generative AI, virtual assistants
Apple Genius, A+

Benefits

Travel Perks: 365 destinations on more than 6,800 daily flights across the global network.
Health Benefits: health, dental, prescription, and vision benefits (on day one), plus virtual doctor visits and flexible spending accounts.
Wellness Programs.
401(k) Program.
Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Notes on Role Functions

The responsibilities listed reflect the role’s current scope. Management may modify the job or require additional tasks be performed when appropriate, while observing legal obligations and any collective bargaining obligations.