Sunbelt Rentals is hiring an IT Helpdesk Technician to support end users on-site in Hawaii. This role offers direct impact on everyday technology issues, opportunities to grow within the CMIS department, and a benefits package that includes health coverage, retirement support, and time off.
Pay range: $21.38 - $29.39 per hour. Starting rate may vary based on position offered, location, education, training, and/or experience.
What you’ll do
- Provide technical support to end users across a variety of issues by phone, email, walk-up requests, and web.
- Identify, research, and resolve technical problems, using experience and judgment to plan and complete tasks.
- Serve as Tier II (2nd level) support for other helpdesk technicians.
- Document, track, and monitor problems to support timely resolution.
- Support and improve customer support systems and departmental systems by taking on added responsibilities.
- Coordinate with other department team members to maintain strong communication and cross training.
- Perform other duties assigned by the manager.
What you’ll bring
- 2+ years of demonstrated effectiveness in a similar role.
- Degree in computer science or a related field (preferred, but not required).
- Knowledge of AS/400 systems.
- Excellent knowledge of PC-based hardware and software systems.
- Excellent verbal and written communication skills.
Technology support areas
- AS/400 systems
- Email, PC network systems, and web systems
- Microsoft Office products
- Printing, scanning, faxing
- Basic computer hardware systems
Benefits and time off
- Health, Dental and Vision plans
- 401(k) Match
- Volunteer time off
- Short-term and long-term disability
- Accident, Life and Travel insurance, plus flexible spending
- Tuition Reimbursement options
- Employee Assistance Program (EAP)
- Length of Service Awards
- 12-25 vacation days depending on years of service
- 5 sick days
- 6 holidays, plus 2 half day holidays
- 2 floating holidays
- 1 inclusion day and 1 volunteer day
Physical demands
The role may require bending, squatting, crouching, reaching, and lifting 50 pounds or more, along with working indoors/outdoors when required by the job.
Career support: Develop a career track, leverage your current skills while developing new skills, and work with an incredible team of people.
