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2mo ago

AVL Technical Support Manager

WAVE Mint Hill, NC

Mint Hill, NC

2mo ago Closed

$27 - $32/hr Full time AV Equipment Avl Ip Infrastructure Clickup

This position is no longer accepting applications (closed Jun 26, 2026).

Job Description

The AVL Technical Support Manager role at Wave is based onsite in Mint Hill, North Carolina. This position delivers advanced technical support, troubleshooting, and deployment coordination across field, warehouse, and commissioning activities to ensure successful AVL projects.

Responsibilities

Provide advanced diagnostic support and technical assistance to field technicians and internal teams
Support the commissioning, testing, and validation of integrated AVL systems
Train and mentor technicians on AVL systems and networking fundamentals
Develop and maintain troubleshooting guides, standard operating procedures, and deployment standards
Configure and troubleshoot systems using Dante, sACN, RDM, NDI, VLANs, multicast networking, and AVL/IP infrastructure
Ensure deployment equipment readiness, job boxes, and technical inventory
Manage RMAs, warranty claims, repairs, and coordination with manufacturers
Troubleshoot equipment issues prior to RMAs to confirm failures and reduce unnecessary returns
Communicate repair timelines, status updates, and resolutions with internal teams, manufacturers, vendors, and clients
Track recurring failures and contribute to improvements in deployment standards and operational workflows
Assist with additional technical, operational, and warehouse duties as needed to support project success

Requirements

Alignment with Wave culture, values, and commitment to excellence
5+ years of experience in AVL systems, live events, or systems integration
Strong understanding of signal flow, AVL systems, and networking concepts
Experience troubleshooting AVL systems in live or installed environments
Excellent organizational, communication, and documentation skills
Ability to manage multiple priorities and support requests simultaneously
Comfort working in warehouse, commissioning, and field deployment environments
Ability to lift and move technical equipment up to 50 lbs
Positive attitude, strong work ethic, and a collaborative, team-oriented mindset

Technologies

Dante
sACN
RDM
NDI
VLANs
Multicast networking
AVL/IP infrastructure
Odoo
ClickUp

Benefits

401(k) matching
Dental insurance
Health insurance
Life insurance
Retirement plan
Vision insurance

Job Details

Type: Full-Time; minimum of 40 hours plus overtime
Location: Onsite in Mint Hill, NC
Travel: Up to 50% of the time
Reports To: Director of Warehouse Operations
Pay: USD 27.00 - 32.00 per hour

Application Questions

Are you able to lift and move technical equipment up to 50 lbs?
Do you have any certifications that we should be aware of, relative to this job?

Experience

AVL systems, live events and/or systems integration: 5 years (Preferred)
Troubleshooting AVL systems (live or installed): 1 year (Preferred)

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