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Today

Help Desk Project Coordinator

Netfor, Inc. Indianapolis, IN

Indianapolis, IN

Today

$21 - $24/hr Contract Clickup Collaboration Computer Skills

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Job Description

Netfor, Inc. is seeking a Help Desk Project Coordinator to support its Help Desk department with project coordination and operational improvement initiatives. This onsite role in Indianapolis partners closely with Help Desk leadership and technical teams to ensure work moves from intake through implementation and closeout with clear documentation, tracking, and follow-through.

The initial focus is on monitoring current Help Desk projects and preparing regular reporting for the Help Desk Manager. Over time, the scope is expected to expand into broader coordination, documentation, and process improvement as the engagement progresses.

Role Overview

Location: Indianapolis, IN (onsite) at NW Indianapolis (Interactive Way)
Job type: Contract
Term: Fixed 6-month contract (may be extended, renewed, or converted at Netfor’s discretion based on business need)
Reporting: Reports directly to the Help Desk Manager; no direct reports
Schedule: Full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel: No travel required
Pay: USD 21 to 24 per hourly

What You’ll Do

Coordinate Help Desk projects and operational improvement initiatives from intake through implementation and closeout, including objectives, scope, milestones, dependencies, deliverables, and success criteria.
Maintain project plans and operational documentation such as task boards, schedules, status reports, decision logs, risk and issue logs, and other project materials in approved collaboration and work-management tools.
Track project and operational metrics, identify trends or gaps, and prepare concise updates for Help Desk leadership and stakeholders.
Facilitate project meetings by preparing agendas and materials, documenting decisions and action items, assigning owners, and following up to ensure commitments are completed.
Partner with Help Desk leadership and technical teams to prioritize work, coordinate resources, identify dependencies, and escalate risks related to schedule, scope, resources, or service impact.
Coordinate communications, training, knowledge articles, support procedures, and readiness activities for technology deployments and service changes that affect employees or support teams.
Support process standardization and continuous improvement across ticket handling, escalation, asset coordination, onboarding and offboarding support, documentation, and service delivery workflows.
Assist with vendor coordination, purchase and invoice tracking, project records, and audit-ready documentation while protecting confidential company and employee information.

Success Measures

Provide accurate, up-to-date project tracking and reporting to the Help Desk Manager and Help Desk leadership on schedule.
Ensure meeting decisions and action items are documented and followed through to completion.
Surface and escalate risks and issues in time to avoid schedule, scope, or service impact.
Build increasing ownership of process standardization and improvement work throughout the 6-month term.

Required Qualifications

Strong proficiency in Excel, including the ability to build and maintain trackers, reports, and status summaries.
High attention to detail and strong organizational skills, including comfort managing multiple projects and documentation streams at the same time.
Experience in project coordination, operations coordination, or administrative support is preferred; experience in a help desk, technical support, or IT services environment is a plus.
Familiarity with project or task management and collaboration tools (examples include Jira and ClickUp or similar platforms).
Strong written and verbal communication skills, including the ability to facilitate meetings and prepare clear, concise updates for leadership.
Ability to handle confidential company and employee information with discretion.

Tools & Technologies

Excel
Jira
ClickUp

About Netfor and the Help Desk

Netfor provides business process outsourcing (BPO) services to for-profit, not-for-profit, and government organizations across Field Services, Technical Support, Customer Service, Fulfillment, and Staffing. The Help Desk team supports employees and client end users with technical issues and service requests, along with operational improvements that help keep support delivery running smoothly.

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3mo ago

AVL Technical Support Manager

WAVE Mint Hill, NC

Mint Hill, NC

3mo ago Closed

$27 - $32/hr Full time AV Equipment Avl Ip Infrastructure Clickup

This position is no longer accepting applications (closed Jun 26, 2026).

Job Description

The AVL Technical Support Manager role at Wave is based onsite in Mint Hill, North Carolina. This position delivers advanced technical support, troubleshooting, and deployment coordination across field, warehouse, and commissioning activities to ensure successful AVL projects.

Responsibilities

Provide advanced diagnostic support and technical assistance to field technicians and internal teams
Support the commissioning, testing, and validation of integrated AVL systems
Train and mentor technicians on AVL systems and networking fundamentals
Develop and maintain troubleshooting guides, standard operating procedures, and deployment standards
Configure and troubleshoot systems using Dante, sACN, RDM, NDI, VLANs, multicast networking, and AVL/IP infrastructure
Ensure deployment equipment readiness, job boxes, and technical inventory
Manage RMAs, warranty claims, repairs, and coordination with manufacturers
Troubleshoot equipment issues prior to RMAs to confirm failures and reduce unnecessary returns
Communicate repair timelines, status updates, and resolutions with internal teams, manufacturers, vendors, and clients
Track recurring failures and contribute to improvements in deployment standards and operational workflows
Assist with additional technical, operational, and warehouse duties as needed to support project success

Requirements

Alignment with Wave culture, values, and commitment to excellence
5+ years of experience in AVL systems, live events, or systems integration
Strong understanding of signal flow, AVL systems, and networking concepts
Experience troubleshooting AVL systems in live or installed environments
Excellent organizational, communication, and documentation skills
Ability to manage multiple priorities and support requests simultaneously
Comfort working in warehouse, commissioning, and field deployment environments
Ability to lift and move technical equipment up to 50 lbs
Positive attitude, strong work ethic, and a collaborative, team-oriented mindset

Technologies

Dante
sACN
RDM
NDI
VLANs
Multicast networking
AVL/IP infrastructure
Odoo
ClickUp

Benefits

401(k) matching
Dental insurance
Health insurance
Life insurance
Retirement plan
Vision insurance

Job Details

Type: Full-Time; minimum of 40 hours plus overtime
Location: Onsite in Mint Hill, NC
Travel: Up to 50% of the time
Reports To: Director of Warehouse Operations
Pay: USD 27.00 - 32.00 per hour

Application Questions

Are you able to lift and move technical equipment up to 50 lbs?
Do you have any certifications that we should be aware of, relative to this job?

Experience

AVL systems, live events and/or systems integration: 5 years (Preferred)
Troubleshooting AVL systems (live or installed): 1 year (Preferred)

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Help Desk Project Coordinator

AVL Technical Support Manager

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