Security Remediation Support Jobs

1 job found

1mo ago

Service Desk Engineer

GFI Digital Jefferson City, MO

Jefferson City, MO

1mo ago Closed

Full time Customer Service End User Support Help Desk Support

This position is no longer accepting applications (closed Sep 10, 2026).

Job Description

In this onsite Service Desk role, you will support customers by troubleshooting and optimizing workstation, server, and network environments while maintaining clear communication and service standards. The position at GFI Digital focuses on proactive support, reliable issue resolution, and meeting customer Service Level Agreements.

Key Responsibilities

Participate in white-glove calls, particularly during high-urgency or sensitive escalations, providing calm, expert communication and resolution.
Deploy technical solutions to address recurring issues, improve system performance, and implement new client services.
Review trends in ticket data and client feedback to identify technical improvement opportunities and prevent potential issues.
Troubleshoot network equipment, including switches, firewalls, and wireless access points.
Remediate compromised accounts using anti-virus or malware software.
Support email systems such as O365 and GSuite, using SPAM filtering tools including Graphus, Inky, Mimecast, and Defender.
Administer end-user accounts, including permissions and access rights such as password resets and new user or workstation setups.
Set up, install, and troubleshoot Microsoft Office Suite and other Windows applications and related products.
Provide assistance with third-party vendor management.
Ensure Service Level Agreements are met for all customers.

Required Qualifications

3 to 4 years of hands-on IT support experience in a similar role, including deploying and troubleshooting Windows workstations and applications and supporting or maintaining Windows Server environments.
3 years of Managed Service Provider (MSP) experience.
Working knowledge of Windows Servers and networking hardware protocols.
Strong documentation skills, with the ability to produce accurate documentation related to client environments and issue resolution.
Ability to prioritize and execute tasks in a high-pressure environment.
Keen attention to detail and the ability to absorb and retain information quickly.
Highly self-motivated and solutions-focused approach to problem-solving.
Proven analytical and problem-solving abilities.
Ability to multi-task and organize priorities and deadlines effectively.
Consistently professional appearance and demeanor.

Preferred Qualifications

Education: College Diploma or Degree in Computer Science.
Experience: 3 to 4 years of hands-on IT support experience, including experience working with third-party vendors.
Certifications: Microsoft, CompTIA, Cisco, and others.

Technologies You Will Work With

O365, GSuite
Graphus, Inky, Mimecast, Defender
Microsoft Office Suite
Windows, Windows Server, Windows workstations
Anti-virus and malware software
SPAM filtering tools

Schedule

Full-Time onsite role at the office in Jefferson City, MO.

Benefits

401(k) with company match
Referral bonus program
Medical, Dental, and Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Life Insurance coverage
Employee Assistance Program (EAP) for confidential counseling and support services
Paid Time Off starting on your hire date
Sick Time Off
Employee Discount Program

Communication and Work Style

Precise attention to detail and a high level of organization.
Excellent communication and interpersonal skills.
Highly self-motivated and directed.
Able to meet deadlines and follow clear instructions.

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