Support Jobs in Jefferson City, MO

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23d ago

DOC Help Desk Lead Central Office

State of Missouri Jefferson City, MO

Jefferson City, MO

23d ago

$45k+/yr Full time Customer Service Customer Support Document Control

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Job Description

Lead the Central Office DOC Help Desk operations in Jefferson City, MO onsite, supervising a small team and coordinating with ITSD resources to manage daily ticketing, escalate critical issues, and maintain current SOPs.

Responsibilities

Provide technical support and user access for multiple DOC applications.
Monitor the ticketing queue daily to ensure tickets are prioritized and resolved within defined timeframes.
Collaborate with fellow help desk staff to resolve tickets and coordinate with ITSD resources, escalating critical issues to the Technology Operations Manager as needed.
Maintain up-to-date instructions and SOPs while identifying gaps where additional resources or guidance are required.
As a supervisor, train and coach team members on effective researching, troubleshooting, resolving, and documenting issues.
Conduct Engage meetings, perform employee evaluations, approve time off, and ensure adequate coverage.

Requirements

One or more years of experience with the Missouri Department of Corrections in a role that requires substantial use of agency computer systems.
One or more years of information technology or related experience.
At least 30 earned college credits from an accredited college or university, with a minimum of 15 credits in Computer Information Systems or a related field.

Compensation

Salary: USD 44,706 per year.

Benefits

Missouri State Employee Retirement System.
Deferred compensation plan.
Health insurance including medical, vision, and dental for employees and family members.
Paid life insurance.
Long-term disability insurance.
Cafeteria plan.
Paid holidays.
10 hours of annual leave per month.
10 hours of sick leave per month.
Uniforms provided when required.
Pre-service and in-service training.
Access to a credit union.
Direct deposit of paycheck (required).
Employee health, wellness, and safety initiatives.
MOST 529 College Savings Program.

Job Details - More Reasons to Love This Position

A $2.00 per hour shift differential for shifts starting between 12:00 pm and 5:00 am at a 24/7 facility.
A $0.75 per hour maximum security stipend for full-time work at a qualifying facility.
A $1.00 per hour restrictive housing stipend for regular posts in a restrict housing/segregation unit at any facility.

Contact Details

Questions or accommodations for the application or interview process: DOC.Employment@doc.mo.gov

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