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Technician II, Tech Support

UPS Tacoma, WA

Tacoma, WA

Today

$20 - $38/hr Full time Customer Service Customer Support Information Technology (IT)

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Job Description

UPS is seeking a Technician II, Tech Support to support information technology services and project deployments from an onsite location in Tacoma, Washington. In this role, you will help run daily operational needs across costs, staffing, equipment inventory, system compliance, safety, and security while supporting customer experience through structured performance tracking and cross-functional coordination.

What you’ll do

Drive successful execution of customized solutions and organizational initiatives using advanced root cause analysis, reporting, KPIs, and SLAs, supported by internal cross-functional teams and partner/vendor relationships.
Lead, manage, and coordinate delivery of an exceptional customer experience for all IT services, support activities, and project deployments.
May perform coding, programming, and/or integration with external customer technology and systems.
Manage day-to-day costs, staffing, equipment inventory, and organizational system compliance, safety, and security across hardware, software, automation, and network infrastructure.
Provide technical training and development for departmental resources and customers.
Plan, monitor, and adjust expenses to meet or exceed financial expectations and organizational metrics.
Apply approved principles for evaluating and setting goals and measures to deliver results.
Maintain professional relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
Use technology to initiate, deploy, and track projects and support services 24x7.
Perform technical, analytical, or maintenance work and apply working knowledge of defined analytical, scientific, or operational processes.
Complete assigned work within your area of expertise using standard operating procedures and/or scientific methods, with moderate supervision.

Basic qualifications

Working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
Experience and skills to complete assigned work within your area of expertise.
Ability to work within standard operating procedures and/or scientific methods.
Works with moderate supervision.
Must be currently located in the same geographic location as the job or willing to relocate.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
A+ certification is preferred but not required.

Employment details

Location: Tacoma, WA (onsite)
Employee type: Permanent
Schedule: Monday - Friday, 15:30 - 00:00 PST
Pay range: $20.40/hr to $38.10/hr (base pay range noted)
Education: vocational or technical
Application deadline (internal): 11/11/26 at 11:59pm EST

Benefits

Medical/prescription drug coverage
Dental coverage
Vision coverage
Flexible Spending Account
Health Savings Account
Dependent Care Flexible Spending Account
Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
Disability Income Protection Plan
Employee Assistance Program
401(k) retirement program
Vacation
Paid Holidays
Personal time
Paid Sick and Family and Medical Leave time as required by law
Discounted Employee Stock Purchase Program
Annual short-term and/or long-term incentive compensation programs for eligible hired applicants

Equal Opportunity Employer: UPS is an equal opportunity employer and does not discriminate based on protected characteristics under applicable law.

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