Support Jobs in Tacoma, WA

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1d ago

HVAC Technical Support Specialist

Gensco Tacoma, WA

Tacoma, WA

1d ago

$32 - $41/hr Full time Administrative Support Computer Skills Customer Support

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Job Description

A HVAC Technical Support Specialist role based in Tacoma, WA, onsite, focusing on inside administrative, service and training support for Gensco customers and staff.

Responsibilities

Deliver comprehensive inside support for customers and internal teams, handling administrative tasks and service coordination
Provide internal technical guidance for Gensco equipment, covering installation, service, and repair considerations
Offer technical training to customers and Gensco team members and share relevant factory information as needed

Requirements

A two-year technical studies degree or equivalent work experience is preferred
Minimum five years of related HVAC experience and strong industry knowledge preferred
Proven ability to manage details and meet deadlines with high accuracy in multitasking environments
Customer-service mindset with prompt responsiveness
High attention to detail with strong time management and organizational skills
Self-motivated, proactive, with the ability to recognize issues and resolve or escalate appropriately
Strong presentation skills and excellent written and verbal communication
Excellent interpersonal skills, capable of adjusting formal versus informal approaches, able to set boundaries politely
Tact and diplomacy in sensitive situations
Proficient with personal computers, calculators, and office equipment; skilled in MS Office (Word, Excel, PowerPoint)
Ability to work seated or standing and move freely throughout the facility
Frequent lifting and carrying of equipment and supplies
Willingness to travel as required

Technologies

MS Office (Word, Excel, PowerPoint)

Benefits

Healthcare coverage for medical, dental, and vision available the first of the month after hire
Discretionary profit sharing
401(k) retirement plan
6 paid holidays and 2 paid floating holidays annually
Paid vacation: 40 hours in first year, 80 hours from year 1 through year 5
Tuition reimbursement for 2-year and 4-year degree programs
Life insurance and voluntary supplemental life insurance
Long-term disability and voluntary short-term disability
Employee assistance program

Shift

Day shift

Compensation

$32.00 - $41.00 hourly

Additional Details

Gensco, Inc. is a long-established HVAC wholesale distributor and manufacturer serving the Pacific Northwest for more than 75 years. The company emphasizes delivering quality products and services the first time, every time, and provides opportunity and job satisfaction for its 1,000 plus team members across Washington, Oregon, Montana, Idaho, and Alaska.

Our mission is to provide customers with quality products and services the first time, every time, while offering team members meaningful opportunities and job satisfaction.

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