Support student services at Kirkwood Community College by handling helpdesk calls, lab-area assistance, and EagleCard/ID card support for students, faculty, and staff.
Responsibilities
- Answer Student Helpdesk phones.
- Assist students, faculty, and staff with questions and equipment support in the lab area.
- Capture photos and create EagleCards and Medical badges.
- Support photo ID card creation for Kirkwood faculty, staff, and students.
- Manage EagleCard funds activities, including adding funds and related processes.
- Perform cash register transactions, including making change.
Requirements
- Excellent customer and phone skills; speak fluent English.
- Strong problem-solving approach with a financial background.
- Basic computer skills, including Microsoft Office and Kirkwood Community College online student applications.
- Regular and consistent attendance at work.
- Ability to handle people and phone interactions for direct walk-in traffic across college areas.
- Troubleshooting skills for student support needs in the lab area.
- Ability to complete basic cash register functions and related duties.
- Welcome, value, and nurture people of all backgrounds, perspectives, and experiences; support and promote an environment that accepts differences.
Technology
- Microsoft Office
- Kirkwood Community College online student applications
Job Goal
- Advance the college’s mission, vision, principles, values, and strategic initiatives through continuous improvement decisions.
Core Competencies
- Advocate for Continual Improvement by empowering each other to identify opportunities for excellence.
- Collaborate with Mutual Accountability through ownership and accountability for actions.
- Champion Service by anticipating needs and creating a welcoming, diverse, and inclusive environment.
- Perseverance and commitment to excellence even in the face of adversity or delay.
- Lead through positive influence, regardless of title.
Performance Expectations
- Maintain regular and consistent attendance at work.
- Demonstrate people and phone skills.
- Use basic knowledge of Microsoft Office and KCC online applications.
- Apply troubleshooting skills and support direct walk-in traffic to all areas of the college.
- Complete basic cash register functions, including making change and handling related transactions.
- Provide a welcoming, inclusive experience that supports people of all backgrounds and accepts differences.
EEO/AA Statement
Kirkwood Community College is committed to not discriminating in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. For questions or complaints related to compliance with this policy, contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Serv.
Why Kirkwood
- Fosters a diverse workforce and values unique perspectives across its campus community.
- Operates as a convenient, innovative, visionary educational leader working to remain affordable and accessible.
- Offers more than 140 majors and programs, with 16,000 annual college-credit students and one of the lowest tuitions in the state.
- Supports access to education with federal financial aid for degree-seeking students and more than $3 million in scholarships each year for students from all walks of life.
Location: Cedar Rapids, IA (onsite)
Job Type: part time
Salary: USD 11 - 11 per hourly
