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Help Desk Technician

KELLEY CREATE Burlington, WA

Burlington, WA

Today

$20 - $25/hr Full time Application Support Citrix End User Support

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Job Description

KELLEY CREATE is hiring an on-site Help Desk Technician in Burlington, WA, providing end-user support and troubleshooting across Microsoft systems, networks, and remote access technologies. This role supports clients through service tickets, planned maintenance, documentation updates in ConnectWise, and coordination with the Service Desk Dispatcher to help requests get to the right resource quickly. You will also have ongoing training opportunities through ConnectWise University, plus a competitive benefits package with health coverage, paid time off, and retirement benefits.

What you’ll do

Deliver helpdesk support for technical issues affecting Microsoft core business applications and operating systems, including onsite or remote diagnosis and repair
Provide tier I/II support for troubleshooting and system analysis, including Active Directory, line of business applications, and network/server hardware and services
Support disaster recovery solutions and assist with system readiness and recovery-related issues
Handle basic network-level support for WAN and LAN connectivity, including routers, firewalls, and security
Implement and support basic remote access solutions including VPN, Terminal Services, and Citrix
Monitor alerts and notifications in remote monitoring and management tools, then respond through service tickets
Maintain and review system documentation in ConnectWise, and enter work as service or project tickets as assigned
Coordinate with the Service Desk Dispatcher to route requests for quick resolution and escalate items that require engineer-level support
Communicate professionally with customers, including incident progress updates and notifications of impending changes or agreed outages
Enter time and expenses in ConnectWise according to company procedures, and complete assigned training materials and blueprints
Maintain positive, cooperative, team-oriented relationships and perform other assigned duties

What you bring

Minimum 1 year of experience in an IT bench, support, or consulting role
Minimum 1 year of experience with Microsoft Exchange and Microsoft Active Directory
Minimum 1 year of experience with LAN and WAN configuration, setup, and troubleshooting
Minimum 1 year providing excellent exceptional service directly to end users
BA/BS in a related field is preferred
Industry certifications preferred: Net+, MCSA/E, MOS, CCNA
Must have reliable transportation and be able to pass pre-employment screening
Comfort working with Windows environments including Windows XP/7/8/10 and Windows Server (SBS 2008 R2, 2012, etc.)
Proficiency with Microsoft Word, Excel, and Outlook, plus email
Demonstrated skills in customer focus, communication, problem-solving, time management, and adaptability

Benefits

Medical Insurance
Dental/Vision Insurance
Life Insurance
Flexible Spending Account Options
Supplemental insurance
401K with company match
Profit Sharing upon goal attainment
Paid Time Off
Paid Holidays
Ongoing training opportunities

Location: Burlington, WA (onsite) | Pay: USD 20–25 per hour | Experience: 1+ years

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