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IT Support Technician

United Community Health Center Green Valley, AZ

Green Valley, AZ

Today

$50k+/yr Full time Active Directory Cloud Platforms End User Support

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Job Description

The IT Support Technician role provides essential end-user assistance and systems administration across multiple clinic locations, supporting a mixed on-premises and cloud environment under the guidance of the IT Manager. This on-site position requires quarterly in-person office hours at each site in Green Valley and surrounding areas.

Location

Green Valley, AZ (onsite)

Compensation

USD 49,959 per year

Requirements

Associate degree in Computer Science
2 years of hands-on IT support experience in a Windows environment
Experience administering Microsoft 365 services
Current Arizona driver's license with clean driving record and proof of current vehicle insurance

Responsibilities

Provide timely resolution of technical support requests via phone, remote sessions, and on-site assistance across clinic locations
Triage, document, and manage support tickets through resolution; maintain accurate interaction records
Conduct scheduled quarterly on-site office hours at each clinic location for in-person support and hands-on tasks
Execute end-to-end IT onboarding and offboarding for employees
Maintain and monitor Windows Server infrastructure including Domain Controllers, Active Directory, DNS, DHCP, and Group Policy
Administer and support on-premises file shares, including folder structure, NTFS permissions, share access, and capacity monitoring
Monitor Meraki network infrastructure across clinic sites, including switches, wireless access points, and security appliances
Troubleshoot LAN/WAN connectivity issues and coordinate with carriers or vendors on escalated network incidents
Administer and support Microsoft 365 E5 services including Exchange Online, SharePoint, Teams, OneDrive, Intune, Entra ID, and Defender
Administer password management software
Manage full device lifecycle including imaging, provisioning, asset tracking, and retirement
Configure, maintain, and troubleshoot peripheral devices critical to clinical operations such as printers, scanners, and label printers
Coordinate with vendors for device and equipment warranty and repair escalations
Perform and validate restore operations, document backup procedures, and retention schedules in alignment with HIPAA requirements
Support HIPAA-aligned security practices including periodic access reviews, MFA enforcement, and endpoint compliance reporting
Maintain current documentation for systems, configurations, standard operating procedures, and runbooks
Participate in security incident responses and assist with vulnerability remediation under the IT Manager's direction
Coordinate with vendors/MSP on escalated issues and technology projects as directed by the IT Manager
Serve as a role model for staff in professionalism, accountability, and strong work ethic

Technologies

Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Intune, Entra ID, Defender
Active Directory, Windows Server
Meraki, KeepIt, Druva, Veeam
CyberArk, 1Password
RMM platforms, UCaaS/VoIP platforms

Benefits

401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Supervisory Responsibilities

May occasionally provide direction, training, or guidance to others.

Physical Demands

Moderately active work with potential for visual strain and occasional direct patient exposure
Physical actions: bending, crouching, kneeling, standing, climbing, crawling, walking
Carrying, lifting, pushing, pulling tasks
Manual dexterity and sustained keyboard use; adequate hearing and visual acuity
Sitting for extended periods as workload requires

Experience

Help desk: 3 years (Preferred)
Windows: 2 years (Preferred)

Ability to Commute

Green Valley, AZ 85614 (Required)

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