IT Support Technician

The IT Support Technician role provides essential end-user assistance and systems administration across multiple clinic locations, supporting a mixed on-premises and cloud environment under the guidance of the IT Manager. This on-site position requires quarterly in-person office hours at each site in Green Valley and surrounding areas.

Location

Green Valley, AZ (onsite)

Compensation

USD 49,959 per year

Requirements

• Associate degree in Computer Science
• 2 years of hands-on IT support experience in a Windows environment
• Experience administering Microsoft 365 services
• Current Arizona driver's license with clean driving record and proof of current vehicle insurance

Responsibilities

• Provide timely resolution of technical support requests via phone, remote sessions, and on-site assistance across clinic locations
• Triage, document, and manage support tickets through resolution; maintain accurate interaction records
• Conduct scheduled quarterly on-site office hours at each clinic location for in-person support and hands-on tasks
• Execute end-to-end IT onboarding and offboarding for employees
• Maintain and monitor Windows Server infrastructure including Domain Controllers, Active Directory, DNS, DHCP, and Group Policy
• Administer and support on-premises file shares, including folder structure, NTFS permissions, share access, and capacity monitoring
• Monitor Meraki network infrastructure across clinic sites, including switches, wireless access points, and security appliances
• Troubleshoot LAN/WAN connectivity issues and coordinate with carriers or vendors on escalated network incidents
• Administer and support Microsoft 365 E5 services including Exchange Online, SharePoint, Teams, OneDrive, Intune, Entra ID, and Defender
• Administer password management software
• Manage full device lifecycle including imaging, provisioning, asset tracking, and retirement
• Configure, maintain, and troubleshoot peripheral devices critical to clinical operations such as printers, scanners, and label printers
• Coordinate with vendors for device and equipment warranty and repair escalations
• Perform and validate restore operations, document backup procedures, and retention schedules in alignment with HIPAA requirements
• Support HIPAA-aligned security practices including periodic access reviews, MFA enforcement, and endpoint compliance reporting
• Maintain current documentation for systems, configurations, standard operating procedures, and runbooks
• Participate in security incident responses and assist with vulnerability remediation under the IT Manager's direction
• Coordinate with vendors/MSP on escalated issues and technology projects as directed by the IT Manager
• Serve as a role model for staff in professionalism, accountability, and strong work ethic

Technologies

• Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Intune, Entra ID, Defender
• Active Directory, Windows Server
• Meraki, KeepIt, Druva, Veeam
• CyberArk, 1Password
• RMM platforms, UCaaS/VoIP platforms

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Supervisory Responsibilities

May occasionally provide direction, training, or guidance to others.

Physical Demands

• Moderately active work with potential for visual strain and occasional direct patient exposure
• Physical actions: bending, crouching, kneeling, standing, climbing, crawling, walking
• Carrying, lifting, pushing, pulling tasks
• Manual dexterity and sustained keyboard use; adequate hearing and visual acuity
• Sitting for extended periods as workload requires

Experience

• Help desk: 3 years (Preferred)
• Windows: 2 years (Preferred)

Ability to Commute

Green Valley, AZ 85614 (Required)