Universal Print Support Jobs

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2mo ago

IT Helpdesk Support - Tier I (On-Site)

Wilshire Law Firm Los Angeles, CA

Los Angeles, CA

2mo ago Closed

$24 - $28/hr Full time Hardware Support Help Desk Information Technology (IT)

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

On-site IT Helpdesk Support (Tier I) at Wilshire Law Firm in Los Angeles, CA, offering USD 24 - 28 per hour and providing day-to-day support for Windows desktops/laptops, Microsoft 365, Intune, network services, and meeting/audio/video systems within a collaborative IT team.

Responsibilities

Deliver daily technical support for users and systems, covering Windows desktops/laptops, Microsoft 365, Intune device management, network infrastructure, video conferencing, Universal Print, and PDF workflows.
Monitor incoming IT tickets and respond promptly to meet the department SLAs.
Set up, configure, and maintain laptops, monitors, and peripheral equipment for new and existing users.
Assist with user onboarding and offboarding, including system access and equipment provisioning.
Troubleshoot common issues such as performance problems, login/password issues, printer connectivity, email delivery failures, account lockouts, and meeting connection audio/video issues.
Escalate unresolved or high-impact issues to senior IT staff or vendors, documenting troubleshooting steps and escalation rationale.
Maintain an accurate inventory of IT equipment, software, and user licenses.
Ensure systems remain operational and provide support during outages.
Document all support activities, resolutions, and communications in the ticketing system.
Deliver excellent customer service to users and create a welcoming, positive experience with every interaction.
Foster a friendly, approachable, team-oriented environment and build trust with colleagues and end users.

Requirements

1-3 years of IT Helpdesk Support or a similar role is strongly preferred.
Bachelor’s degree in IT, Computer Science, or a related field.
Ability to perform effectively in a fast-paced, high-pressure environment.
Strong attention to detail and organizational skills.
Team-oriented mindset with a positive, professional attitude.
Eagerness to learn, with the ability to work independently when needed.
On-site availability in the Downtown Los Angeles area, Monday through Friday.

Technologies

Windows
Microsoft 365
Intune
Universal Print
PDF workflows

Benefits

Paid time off and paid holidays
Opportunities for growth and advancement
Team outings and sponsored events
Employee referral bonus programs
Firm-paid Medical HMO with affordable upgrades
Firm-paid Life and AD&D insurance
Low-cost Dental and Vision plans
401k
FSA (Flexible Spending Account)
EAP (Employee Assistance Program)
Pet Insurance

The Opportunity

This award-winning, rapidly growing law firm seeks a motivated Help Desk Specialist to support the IT Department. The role provides hands-on experience in a fast-paced professional services environment and opportunities to advance within a collaborative IT team.

Join Wilshire Law Firm

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