IT Helpdesk Support - Tier I (On-Site)

On-site IT Helpdesk Support (Tier I) at Wilshire Law Firm in Los Angeles, CA, offering USD 24 - 28 per hour and providing day-to-day support for Windows desktops/laptops, Microsoft 365, Intune, network services, and meeting/audio/video systems within a collaborative IT team.

Responsibilities

• Deliver daily technical support for users and systems, covering Windows desktops/laptops, Microsoft 365, Intune device management, network infrastructure, video conferencing, Universal Print, and PDF workflows.
• Monitor incoming IT tickets and respond promptly to meet the department SLAs.
• Set up, configure, and maintain laptops, monitors, and peripheral equipment for new and existing users.
• Assist with user onboarding and offboarding, including system access and equipment provisioning.
• Troubleshoot common issues such as performance problems, login/password issues, printer connectivity, email delivery failures, account lockouts, and meeting connection audio/video issues.
• Escalate unresolved or high-impact issues to senior IT staff or vendors, documenting troubleshooting steps and escalation rationale.
• Maintain an accurate inventory of IT equipment, software, and user licenses.
• Ensure systems remain operational and provide support during outages.
• Document all support activities, resolutions, and communications in the ticketing system.
• Deliver excellent customer service to users and create a welcoming, positive experience with every interaction.
• Foster a friendly, approachable, team-oriented environment and build trust with colleagues and end users.

Requirements

• 1-3 years of IT Helpdesk Support or a similar role is strongly preferred.
• Bachelor’s degree in IT, Computer Science, or a related field.
• Ability to perform effectively in a fast-paced, high-pressure environment.
• Strong attention to detail and organizational skills.
• Team-oriented mindset with a positive, professional attitude.
• Eagerness to learn, with the ability to work independently when needed.
• On-site availability in the Downtown Los Angeles area, Monday through Friday.

Technologies

• Windows
• Microsoft 365
• Intune
• Universal Print
• PDF workflows

Benefits

• Paid time off and paid holidays
• Opportunities for growth and advancement
• Team outings and sponsored events
• Employee referral bonus programs
• Firm-paid Medical HMO with affordable upgrades
• Firm-paid Life and AD&D insurance
• Low-cost Dental and Vision plans
• 401k
• FSA (Flexible Spending Account)
• EAP (Employee Assistance Program)
• Pet Insurance

The Opportunity

This award-winning, rapidly growing law firm seeks a motivated Help Desk Specialist to support the IT Department. The role provides hands-on experience in a fast-paced professional services environment and opportunities to advance within a collaborative IT team.

Join Wilshire Law Firm

• Los Angeles
• Irvine
• San Diego
• Oakland
• Sacramento
• Riverside
• Torrance