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Today

Specialist - IT Service Desk

Celanese Pasadena, TX

Pasadena, TX

Today

$30 - $56/hr Full time Device Management Help Desk Help Desk Support

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Job Description

Celanese is hiring an IT Service Desk Specialist for an onsite role in the Clear Lake area (Pasadena, TX) at a chemical plant environment. This position focuses on delivering responsive, high-quality IT support to end users while keeping workplace technology secure, documented, and well maintained.

What you’ll do

Resolve Level 1 and Level 2 incidents and fulfill service requests across phone, email, walk-up support, and the self-service portal, aligned with service level targets and strong customer service standards.
Provision and maintain end-user computing equipment, including desktop and laptop hardware, software, and peripherals, following IT operations policy and procedures.
Escalate incidents to the appropriate IT operations resources in accordance with established procedures.
Monitor open tickets for accuracy, urgency, and problem resolution within prescribed Service Level Agreements.
Create and maintain a document repository containing fixes, installation procedures, technical tips, and other office technology processes.
Identify, research, and support implementation of new technologies in line with IT operations policy and procedures.
Track and manage IT assets (logical and physical) according to IT operations policy and procedures.

What you bring

Proven experience in a technology support role.
Strong knowledge of Microsoft-based operating systems, with emphasis on Windows 10, Office 2016, and Internet Browsers.
Excellent interpersonal skills, including communication and presentation.
Commitment to standardization and continuous improvement.
Ability to work independently and make decisions where necessary.
Familiarity with Office 365 components.
In-Tune and ServiceNow platform experience or exposure.
OT environment exposure and manufacturing plant, chemical plant experience.
A+ certification or equivalent is highly preferred.
Experience supporting a manufacturing plant.
Familiarity with ITIL and HDI Incident Management best practices.
Familiarity with Wintel (Windows client and server technology), Cisco-preferred networking, anti-virus, and general security.
Understanding of network standards, protocols, and security policies.
BitLocker Encryption experience.

Tools and technologies you’ll work with

Windows 10, Office 2016, Internet Browsers, Office 365, In-Tune, ServiceNow, ITIL, HDI Incident Management, Wintel, Cisco, anti-virus, and BitLocker Encryption.

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