Device Management

Device Management Support Jobs

19 jobs found

Today

IT Support Specialist

Duraflame, Inc Henderson, NV

Henderson, NV

Today

$28+/hr Full time Active Directory Application Support Computer Skills

Apply Now

Job Description

Duraflame, Inc is seeking an IT Support Specialist to provide frontline IT assistance to end users across all company locations. This onsite role in Henderson, NV places you as the primary point of contact for IT service requests, diagnosing and resolving hardware, software, and access issues while supporting enterprise tools and maintaining asset controls to sustain service quality.

Responsibilities

Deliver first- and second-line technical support for desktops, laptops, mobile devices, printers, and peripherals, using remote tools and on-site visits when required.
Log, prioritize, and resolve IT service requests via the ticketing system in line with service level targets.
Install, configure, maintain, upgrade, and replace end-user hardware, operating systems, and approved software.
Troubleshoot issues related to operating systems, Microsoft 365, collaboration tools, VPN access, printers, mobile devices, and basic network connectivity.
Escalate complex problems to IT Engineering with clear documentation and steps taken.
Maintain accurate records of incidents, resolutions, asset assignments, software licensing, and inventory lifecycle.
Assist with user onboarding and offboarding, including equipment setup and access provisioning, coordinating with HR and management as needed.
Support IT security best practices by assisting with endpoint protection, software deployment, patching, user access controls, and security awareness reinforcement.
Assist in backup, recovery, and business continuity support activities as directed.
Coordinate with IT vendors and service providers for hardware repairs, replacements, warranties, and service requests.
Review, code, and track IT-related invoices for hardware, software, licensing, and services; verify charges against purchase approvals and contracts; coordinate with Finance for accurate processing.
Other duties as assigned.

Requirements

High School diploma or equivalent is required; an Associate degree or technical IT coursework is preferred.

Technologies

Microsoft 365
Windows 11
Apple Devices
Intune
Entra
JAMF

Benefits

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Location

Henderson, NV (onsite)

Job Type

Full-time

Pay

From $28.00 per hour

Application Questions

Describe your experience supporting Windows 11, Microsoft 365.
Do you have experience working with Intune, Entra, and JAMF? If so, describe that experience.

View full job page →

Today

IT Support Specialist (Level 2)

Wedgewood Pharmacy Swedesboro, NJ

Swedesboro, NJ

Today

$28 - $30/hr Full time Active Directory Computer Skills Device Management

Apply Now

Job Description

The IT Support Specialist (Level 2) role provides frontline technical support for hardware, software, network, and peripheral issues, along with onboarding and device maintenance, on site in Swedesboro, NJ for Wedgewood Pharmacy.

Responsibilities

Deliver frontline technical assistance by handling service tickets and in person requests for hardware, software, networking, and peripheral concerns.
Diagnose and resolve problems with desktops, Active Directory, Office 365, network connectivity, printing, and file sharing.
Image, deploy, maintain, and repair PCs, laptops, iPads, and other end user devices.
Support new hire onboarding by creating user accounts, assigning permissions, and configuring equipment.
Install, configure, and maintain printers, copiers, scanners, and other IT peripherals while collaborating with the IT team on more complex issues.

Requirements

High School diploma or equivalent is required; an Associate or Bachelor’s degree is preferred.
At least three years of hands‑on experience supporting desktop and infrastructure services.
Strong working knowledge of Windows 11, Microsoft 365, Active Directory, PC imaging, and basic IP networking.
Experience working in an IT ticketing environment and handling multiple service requests in a fast paced setting.
Hands-on experience deploying and supporting Apple devices, including iPads and iPhones, with knowledge of iOS profile management and troubleshooting.
Experience supporting printers and peripheral devices; familiarity with Zebra, Honeywell, and HP laser printers is a plus.
Proven ability to troubleshoot hardware, software, and connectivity issues independently with minimal supervision.
Experience supporting users in pharmacy, warehouse, manufacturing, or other operational environments is highly preferred.
Microsoft Certified Professional (MCP), A+, or related certifications are advantageous, though practical experience is valued over formal credentials.
Self-starter with strong communication skills and a customer-first mindset.
Flexibility to provide occasional evening or weekend support when business needs require.
Excellent attention to detail and the ability to thrive in a fast-paced environment.
Collaborative attitude and a commitment to team success and delivering exceptional end-user support.

Technologies

Windows 11
Microsoft 365
Active Directory
PC imaging
IP networking
iOS profile management
Zebra printers
Honeywell printers
HP laser printers

Benefits

Comprehensive medical, dental, and vision coverage
Flexible Spending Accounts
401(k) with company contribution
Company-paid life and disability insurance
Voluntary insurance options
Generous PTO package
Tuition reimbursement

The Basics

Location: Swedesboro, NJ
Job Type: Full-Time
Schedule: Monday–Friday, 7:00 AM – 4:00 PM, with flexibility to support weekends as needed
Compensation: $28.00 – $30.00 per hour, based on experience and qualifications
Benefits: Comprehensive medical, dental, and vision coverage, Flexible Spending Accounts, 401(k) with company contribution, company-paid life and disability insurance, voluntary insurance options, generous PTO package, and tuition reimbursement

How You’ll Make an Impact

Provide frontline technical support by addressing service tickets and on-site requests for hardware, software, networking, and peripheral issues.
Troubleshoot and resolve issues with desktops, Active Directory, Office 365, network connectivity, printing, and file sharing.
Image, deploy, maintain, and repair PCs, laptops, iPads, and other end-user devices.
Assist with new hire onboarding by setting up user accounts, assigning permissions, and configuring equipment.
Install, configure, and maintain printers, copiers, scanners, and other IT peripherals while coordinating with the IT team to resolve more complex technical challenges.

What We’re Looking For

High School diploma or equivalent required; Associate's or Bachelor's degree preferred.
Minimum of three years of hands-on experience supporting desktop and infrastructure services.
Strong working knowledge of Windows 11, Microsoft 365, Active Directory, PC imaging, and basic IP networking.
Experience working within an IT ticketing environment and managing multiple service requests in a fast-paced setting.
Hands-on experience deploying and supporting Apple devices, including iPads and iPhones, with knowledge of iOS profile management and troubleshooting.
Experience supporting printers and peripheral devices; familiarity with Zebra, Honeywell, and HP laser printers is a plus.
Proven ability to troubleshoot hardware, software, and connectivity issues independently with minimal supervision.
Experience supporting users in pharmacy, warehouse, manufacturing, or other operational environments is highly preferred.
MCP, A+, or related certifications are a plus, but practical experience is valued over formal credentials.
Self-starter with excellent communication skills and a customer-first mindset.
Flexibility to provide occasional evening or weekend support when business needs require.
Strong attention to detail and the ability to thrive in a fast-paced environment.
Collaborative mindset with a commitment to team success and delivering exceptional end-user support.

What You’ll Love About Wedgewood

Competitive compensation and comprehensive benefits.
Opportunities for growth and internal career advancement.
A supportive, team-first culture where your contributions matter.
The chance to use technology to improve animal health each day.
Ongoing learning opportunities to expand technical skills into server and network administration.

Why We Do What We Do

Wedgewood Pharmacy emphasizes purposeful work. Each prescription you help prepare, support, or deliver contributes to the health and well-being of animals. The company remains dedicated to fostering a workplace where staff feel supported, included, and valued.

Our Commitment To Inclusion

Wedgewood Pharmacy is an equal opportunity employer committed to building a diverse and inclusive workplace where everyone can thrive.

View full job page →

Today

IT Support Specialist

Michigan Primary Care Partners Big Rapids, MI

Big Rapids, MI

Today

Full time Active Directory Cloud Platforms Computer Skills

Apply Now

Job Description

Michigan Primary Care Partners presents a full-time, on-site IT role in a cloud-first healthcare environment. You will support seven clinical sites across the region, with regular travel between locations, ensuring secure systems, reliable networks, and smooth end-user experiences for physicians, providers, and staff.

Benefits

Competitive salary based on experience
Health, dental, and vision insurance
Retirement plan with employer match
Paid time off and paid holidays
Mileage reimbursement for travel between office locations
Continuing education and professional development opportunities
401(k) matching

Responsibilities

Deliver on-site and remote IT support to physicians, providers, and staff across seven clinical locations
Diagnose and resolve issues with computers, laptops, printers, scanners, phones, and other devices
Install, configure, deploy, and maintain workstations, monitors, docking stations, and peripherals
Manage user identities and access, including creating, modifying, and deactivating accounts, emails, passwords, and multi-factor authentication
Assist with onboarding and offboarding of staff
Respond quickly to technical issues to minimize impact on patient care
Maintain wired and wireless network infrastructure across locations
Support firewalls, switches, wireless access points, VPNs, internet connectivity, and overall network security
Monitor network performance and proactively address issues
Coordinate with internet service providers and technology vendors during outages, upgrades, and installations
Contribute to infrastructure planning and future technology initiatives
Administer cloud-based productivity, collaboration, identity, and endpoint management platforms
Manage user accounts, licensing, access controls, and security policies
Configure and support cloud-based endpoint management using Google Chrome Enterprise, Microsoft Intune, or similar solutions
Support ongoing cloud migration as the organization shifts away from on-premise infrastructure
Support endpoint security and policy management
Provide support for EMR/EHR systems and other healthcare applications
Support digital X-ray systems, PACS, DICOM connectivity, and related imaging technology
Troubleshoot connectivity involving medical equipment, scanners, label printers, signature pads, and other clinical technology
Coordinate with EMR, PACS, imaging, and other third-party healthcare vendors to resolve issues
Assist with implementing new technology solutions that improve clinical workflows and operational efficiency
Maintain security practices aligned with HIPAA requirements
Monitor endpoint protection, backups, access controls, security alerts, and overall system health
Assist with Security Risk Assessments, cyber insurance requirements, compliance documentation, and vendor security reviews
Maintain disaster recovery and business continuity procedures
Participate in security incident response and remediation efforts
Manage relationships with technology vendors and service providers
Maintain inventory of computers, networking equipment, software licenses, and other assets
Research and recommend hardware and software purchases
Assist leadership with technology planning, budgeting, and long-term IT strategy

Requirements

3 to 5 years of IT experience supporting physician practices, ambulatory surgery centers, hospitals, or similar healthcare organizations
Solid understanding of HIPAA Security Rule requirements and healthcare cybersecurity best practices
Experience supporting EMR/EHR systems
Experience administering Microsoft 365, Google Workspace/Chrome Enterprise, or similar cloud-based productivity and endpoint management platforms
Strong knowledge of Windows operating systems, networking, wireless infrastructure, VPNs, printers, and endpoint management
Excellent troubleshooting and problem-solving skills
Strong communication and customer service abilities
Ability to prioritize multiple requests in a fast-paced healthcare environment
Ability to work independently with minimal supervision
Valid driver’s license and reliable transportation
Ability and willingness to travel regularly between clinical locations

Technologies

Google Chrome Enterprise
Microsoft Intune
Google Workspace
Microsoft 365
Microsoft Entra ID
Cisco Meraki
Ubiquiti
PACS
DICOM
EMR/EHR systems
Digital X-ray systems
VPN
Windows

Locations

Big Rapids, MI
Grand Rapids, MI

Position Details

Position type: Full-Time, On-Site
Service area: Big Rapids, Reed City, Stanwood, and Grand Rapids
Travel: Regular travel between seven clinical sites; 50% travel is preferred
Work environment: On-site across multiple locations with occasional non-standard hours to minimize patient-care disruption
Location: Big Rapids, MI 49307

View full job page →

Today

IT Desktop Support Technician

Komatsu Mining Corp. Milwaukee, WI

Milwaukee, WI

Today

$49k - $61k/yr Full time Application Support Customer Support Device Management

Apply Now

Job Description

An IT Desktop Support Technician will join Komatsu Mining Corp. at the Milwaukee site to provide on-site and remote support for end-user hardware and workplace technologies. The role centers on quick, effective issue resolution, hands-on deployment, and cross-functional collaboration to sustain high-quality service, including conference room AV support and professional handling of executive needs. The position operates within a manufacturing context, adhering to corporate standards for security and endpoint management.

Location: Milwaukee, WI (onsite)

Salary: USD 49,100 - 61,400 per year

Responsibilities

Provide on-site and remote technical support for end-user devices and workplace technologies, including PCs, laptops, tablets, mobile devices, RF guns, printers, and conference room equipment.
Troubleshoot hardware, software, and connectivity issues for end users, escalating to senior technicians or analysts when necessary to ensure timely resolution.
Carry out endpoint deployment and imaging tasks using standardized tools such as Intune and SCCM, and participate in patch validation and software installations per defined procedures.
Maintain accurate documentation and timely completion of incidents and service requests to repair, deploy, configure, and maintain desktops, laptops, and other IT equipment.
Assist with conference room AV systems, including setup and live support for onsite meetings and video conferencing (Teams, Zoom, Webex).
Support VIP users and executive staff with a high level of professionalism.
Escalate complex issues to senior support staff or system administrators as needed.
Support IT team efforts with system rollouts, upgrades, and routine maintenance tasks.
Ensure endpoints comply with corporate standards, security tools, and patching requirements to maintain environment health and security posture.

Requirements

High school diploma or equivalent required; an associate’s or bachelor’s degree in IT or a related field is preferred.
Two or more years of experience in IT support, help desk, or a related technical role.
Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician are a plus.
Ability to travel to other Komatsu locations as needed, up to 10%.
Working knowledge of Windows 11 and macOS client environments.
Proficiency with Microsoft Office Suite, Office 365, and common business applications.
Basic understanding of networking concepts (IP, DNS, DHCP).
Strong time management, problem solving, troubleshooting, and multitasking abilities.
Experience in a production or manufacturing environment.

Technologies

Intune
SCCM
Teams
Zoom
Webex
Windows 11
macOS
Office 365
Microsoft Office Suite

Benefits

Medical, dental, and vision coverage with HSA and wellness programs
401(k) and/or employee savings programs
Paid time off including vacations and designated holidays
Employee and family assistance programs
Disability benefits
Life insurance
Employee learning and development programs

View full job page →

1d ago

Technical Support Specialist

Wireless Technology Solutions LLC Quakertown, PA

Quakertown, PA

1d ago

$45k - $65k/yr Full time Active Directory Batch Scripting Cloud Platforms

Apply Now

Job Description

This on-site Technical Support Specialist role with Wireless Technology Solutions LLC is based in Quakertown, PA.

Responsibilities

Deliver Tier 1 and Tier 2 technical support for business customers.
Monitor and manage customer networks, devices, and alerts through RMM, SNMP, and network monitoring platforms.
Troubleshoot Windows and macOS desktops, laptops, printers, tablets, Wi-Fi, and network connectivity issues.
Utilize scripting tools such as PowerShell, Python, batch scripting, or command-line utilities.
Configure and support firewalls, routers, switches, and wireless access points.
Assist with PCI DSS compliance projects for Level 4 merchants.
Perform IT audits for PCI environments.
Create and maintain documentation for workflows.
Communicate with customers via phone, email, and remote support sessions to resolve issues professionally.
Schedule and conduct proactive support meetings with customers.
Escalate complex issues when necessary and document all troubleshooting steps in tickets.
Coordinate with internal teams regarding equipment, shipping, project status, and customer follow-up.
Maintain accurate ticket notes, customer communications, and project updates.

Requirements

Experience in IT support, help desk, NOC, systems support, or network support.
Strong troubleshooting skills for Windows 10/11 and macOS environments.
Hands-on PowerShell scripting experience.
Ability to read, edit, troubleshoot, and create scripts for IT support and automation tasks.
Knowledge of Windows registry, services, local users/groups, scheduled tasks, event logs, group policies, and system configuration.
Solid understanding of networking concepts including IP addressing, DNS, DHCP, VLANs, VPNs, Wi-Fi, firewalls, and routing.
Experience troubleshooting printers, browsers, network drives, remote access, and business applications.
Ability to configure and troubleshoot wireless networks and firewall rules.
Comfort using remote support tools and RMM platforms.
Strong documentation and ticketing skills.
Clear communication of technical information to non-technical customers.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple customer issues and projects simultaneously.

Technologies

PowerShell
Python
Batch scripting
Windows 10/11
macOS
SNMP
RMM platforms
Auvik
ConnectWise PSA/RMM
Fortinet
Grandstream
Microsoft 365
Active Directory
Intune
Group Policy
APIs

Benefits

Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
401K (matching)
401(k) matching

Job Details

Job type: Full-time
Schedule: Day shift, Monday to Friday
Location: Quakertown, PA 18951, onsite
Work location: In person
Pay: $45,000.00 - $65,000.00 per year
Ability to commute/relocate: Reliably commute or plan to relocate before starting work (Required)

View full job page →

4d ago

Experienced Technical Support Engineer Managed Service Provider (MSP) Tier 2

Power Consulting Group, Inc. New York, NY

New York, NY

4d ago

$60k - $80k/yr Full time Active Directory Application Support Azure

Apply Now

Job Description

This role is an experienced Tier 2 Technical Support Engineer position for a New York City based managed service provider. It concentrates on escalated issues across Windows and macOS, Microsoft 365, Google Workspace, networks, and end-to-end device onboarding for multiple client environments. The role is hybrid in NYC with occasional onsite travel.

Responsibilities

Provide Tier 2 support for client users, systems, applications, networks, and cloud services.
Troubleshoot and administer Microsoft 365, Entra ID, and Google Workspace issues.
Support user onboarding and offboarding of users and devices from end to end.
Assist with macOS devices, ABM related workflows, and Apple MDM managed devices.
Troubleshoot and support desktop, laptop, network, mobile device, peripheral, and application issues.
Perform network troubleshooting involving DNS, DHCP, VPN, Wi-Fi, LAN/WAN connectivity, and firewall basics.
Utilize RMM tools to deliver remote support, monitoring, patching, scripting, and endpoint management tasks.
Maintain accurate ticket notes, time entries, statuses, priorities, and client communication in Autotask.
Create and improve internal documentation, client-facing notes, SOPs, and knowledge base articles.
Identify recurring issues and recommend process, documentation, or automation improvements.
Go onsite to clients in the NYC/NJ area to provide on-site support as needs arise.

Requirements

Foundational administration knowledge of Microsoft 365, Azure, MS Entra, Exchange Online, and Google Workspace.
High proficiency in Windows 10/11 and macOS troubleshooting and support.
Experience with desktop and laptop hardware and peripheral troubleshooting.
Experience with IP, LAN, WAN, DNS troubleshooting and general network concepts.
Support and troubleshooting experience across MS Office/Office 365 and Google Workspace.
Knowledge of Active Directory, domain basics, and server environment basics.
Mobile device support for iOS and Android platforms.
MSP help desk experience of at least 2 years (required).
Microsoft 365 Administrator experience of at least 3 years (required).
Professional IT support experience of at least 3 years (required).
Network+ Certified
Security+ Certified
A+ Certified

Technologies

Microsoft 365, Azure, Entra ID (Azure AD), Exchange Online
Google Workspace
Windows 10/11, macOS
Apple Business Manager (ABM), Apple MDM
Active Directory, DNS, DHCP, LAN, WAN, VPN
SonicWall, Intune
Autotask, DattoRMM

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Employee discount
Flexible spending account
Health savings account

Application questions

Have you worked on an internal helpdesk at a Managed Service Provider (MSP) not outsourced to a single client?
Are you currently Network+ certified?
Are you currently Security+ certified?
Do you have hands-on experience supporting both Windows and macOS environments?
Are you currently A+ certified?
Do you have experience with Microsoft Entra ID (formerly Azure AD)?

Experience

MSP help desk: 2 years required
Microsoft 365 Administrator: 3 years required
Professional IT Support: 3 years required

Education

High school or equivalent preferred

Work location

Hybrid role based in New York, NY 10001
3 days per week in the NYC office
2 days per week remote

Job type

Full-time

Compensation

USD 60,000 - 80,000 per year, DOE

Schedule

8 hour shift

View full job page →

6d ago

Tier 2 IT Helpdesk Technician

Bedrock Technology Philadelphia, PA

Philadelphia, PA

6d ago

$55k - $65k/yr Full time Active Directory Cloud Platforms Computer Skills

Apply Now

Job Description

The Tier 2 IT Helpdesk Technician will provide on site escalated support and end user assistance in a Windows and macOS environment from our Philadelphia, PA location. The role emphasizes thorough troubleshooting, proactive documentation, and collaboration with IT teams on ongoing projects.

Responsibilities

Take ownership of escalated Tier 1 tickets that require deeper investigation, including software conflicts, connectivity issues, and account or permission problems
Deliver hands on and remote support for hardware, software, printers, mobile devices, and peripherals across Windows and macOS
Create, modify, and disable user accounts in Active Directory and Microsoft 365, including mailbox and distribution list management and licensing
Diagnose basic LAN, Wi Fi, VPN access, and other networking issues; escalate complex network faults as needed
Image, configure, and deploy laptops and desktops; manage devices via Intune or comparable MDM solutions
Troubleshoot Microsoft 365 apps such as Outlook, Teams, SharePoint, and OneDrive for end users
Document all work thoroughly, update knowledge base articles, and contribute to standard operating procedures
Escalate to Tier 3 with clear, detailed handoff notes to accelerate resolution
Support IT initiatives including hardware refreshes, software rollouts, and office moves

Requirements

2 to 4 years of experience in IT support or helpdesk roles
Solid troubleshooting skills across Windows 10 and Windows 11 environments
Working knowledge of Active Directory including user and group management, password resets, and OU structure
Hands on experience with Microsoft 365 apps such as Outlook, Teams, SharePoint, and OneDrive
Familiarity with remote support tools such as ScreenConnect, TeamViewer, ConnectWise, or Splashtop
Understanding of basic networking concepts including IP addressing, DNS, DHCP, VPN, and VLANs
Experience with ticketing systems such as ConnectWise, ServiceNow, Jira, Freshservice, Zendesk, or similar
Strong communication skills and the ability to explain technical issues clearly to non technical users

Technologies

Windows 10/11
Active Directory
Microsoft 365
ScreenConnect
TeamViewer
ConnectWise
Splashtop
Intune
macOS
Azure AD / Entra ID
PowerShell
Jira
ServiceNow
Freshservice
Zendesk

Preferred Qualifications

Experience with Intune or another MDM/endpoint management platform
Familiarity with macOS support
Exposure to Azure AD Entra ID and hybrid identity environments
Basic PowerShell knowledge for administrative tasks
Experience supporting a multi site or remote workforce

Certifications

CompTIA A+
CompTIA Network+
Microsoft 365 Certified: Fundamentals (MS-900)
ITIL Foundation
HDI Support Center Analyst

Who You Are

Patient and people oriented, understanding the stress of tech issues for users
Methodical with a structured approach to troubleshooting and verification of resolution
Dependable and trustworthy in supporting teammates and users
Eager to learn and adapt to evolving technology and processes
Clear communicator capable of detailed ticket notes and calm user guidance