Join Truist Bank in Charlotte, NC onsite as an Executive IT Support Consultant, delivering white-glove technology experiences for Executive Leadership and other senior stakeholders. In this role, you will help keep executive-facing systems secure, reliable, and seamless by partnering with internal teams and vendors to support, maintain, and continuously improve technology services.
What you’ll do
- Provide technology operations for assigned systems or services, working independently under general supervision to meet targets for performance, availability, reliability, and security.
- Own and execute defined processes within your area, applying technology standards, runbooks, and governance patterns to reduce risk, support compliance, and improve day-to-day operations.
- Lead components of larger initiatives or moderately complex efforts by planning, designing, and implementing technical solutions and operational improvements, collaborating with other teams and coordinating tasks for lower level technical professionals when needed.
- Analyze current tools and processes to evaluate emerging technologies, automation, and optimization techniques, then implement changes that improve efficiency, reliability, and supportability for owned services.
- Provide technical guidance and informal coaching through design and code reviews, complex troubleshooting support, and sharing best practices, patterns, and documentation.
- Translate technical and business requirements into practical implementation plans, offering recommendations that support enhancements to products, services, and operational practices.
- Collaborate with vendors, partners, and adjacent teams to support integration and solution design while adhering to operational and architectural expectations.
- Monitor and analyze operational metrics, logs, and observability data for owned services, using deep analysis to identify issues, propose remediation options, and drive continuous improvement.
- Act as a technical contact for vendors and partners on assigned solutions or services, collaborating on design and integration choices to ensure alignment with established expectations.
- May perform incident response for medium- to high-priority issues, including identification, triage, troubleshooting, restoration, and collaboration to diagnose root causes and implement long-term fixes.
- Contribute to the design and maintenance of incident management, disaster recovery, and business continuity procedures for the assigned domain, and may lead technical investigation and resolution for significant incidents within your area of responsibility.
What you bring
- Bachelor’s degree in Information Technology, Computer Science, or a related technical discipline.
- Minimum 5 years of progressive experience in technology operations.
- Advanced understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.
- Proven track record in technology governance, strategic planning, and operational excellence.
Additional strengths (preferred)
- Experience providing executive-level technology support to senior leadership, Executive Assistants, and other key stakeholders.
- Advanced knowledge of Microsoft 365, collaboration technologies, mobile platforms, endpoint management, and conferencing solutions.
- Experience supporting executive onboarding and offboarding processes, device lifecycle management, and executive event technology readiness.
- Knowledge of IT Service Management (ITIL) principles, incident management, service delivery, and continuous improvement practices.
- Ability to manage sensitive and confidential information with high professionalism and customer service standards.
- Strong relationship management, communication, and problem-solving skills with the ability to partner across technology and business teams.
- Relevant certifications such as Microsoft 365 Certified, ITIL Foundation, CompTIA, or equivalent technical credentials.
Tools and technologies you’ll work with
- English
- Microsoft 365
- Mobile platforms
- Endpoint management
- Conferencing solutions
Benefits
Eligible teammates (regular, not temporary or contingent) working 20+ hours per week may receive benefits, with specific eligibility determined by the division. Benefits may include medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan.
- Vacation: no less than 10 days during the first year of employment (prorated based on hire date and full-time or part-time status)
- Sick time: 10 sick days (also prorated)
- Paid holidays
- Defined benefit pension plan (depending on position and division)
- Restricted stock units (depending on position and division)
- Deferred compensation plan (depending on position and division)
For more details on available benefits for eligible employees of Truist Financial Corporation, please visit Truist’s Benefits site.
Schedule: 1st shift (United States of America)
Location: Charlotte, NC (onsite)
Language fluency: English (Required)
Employment type: Regular
