Charlotte, NC

Support Jobs in Charlotte, NC

5 jobs found

Include remote jobs

18d ago

IT Tech Support Engineer Sr

Atrium Health Charlotte, NC

Charlotte, NC

18d ago

$4,750 - $7,125/hr Full time Active Directory End User Support Information Technology (IT)

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Job Description

Senior IT Technical Support Engineer leading enterprise infrastructure initiatives, device and network deployment, and ongoing operational support with a hybrid work model in Charlotte and up to 50% travel in the Carolina region.

Responsibilities

Enforce architecture standards and governance, contributing to corporate policy development.
Partner with cross functional teams to mitigate risks.
Provide consulting to streamline workflows and address information system or operational inefficiencies.
Implement established device security standards.
Deliver senior level guidance to end users on solution requirements.
Escalate complex device or application selection decisions as needed.
Manage adherence to change control procedures, guide team members, represent enterprise change control, and document architecture and design.
Promote proactive communication across technical teams.
Own the management of all end user devices, including desktops, mobile devices, and printers.
Monitor and analyze the environment to prevent issues.
Use tooling, monitoring, and observation to identify opportunities for improvement.
Analyze data to detect systemic issues and risks to prevent incidents.
Collaborate with engineering to develop and execute corrective action plans.
Guide technicians in software deployment per defined processes and act as a resource for addressing environment deficiencies.
Serve as the top escalation point within Support Services for the most technically complex issues.
Document fleet management practices.
Oversee all aspects of technical operations.
Write and execute code or scripts to meet operational objectives.
Apply DevOps best practices to operations.
Provide advisory support across the enterprise environment.
Document coding scripts and process reengineering efforts.
Ensure incidents and service requests are resolved within defined SLAs.
Analyze performance metrics to improve cost and service efficiency.
Provide direct feedback on team performance, standards compliance, and technical proficiency.
Communicate effectively with senior leadership and end users to reinforce confidence in strategy and execution.
Act as the technical SME for site and regional projects of varying size and complexity.
Develop and execute project plans; coordinate team member activities.
Coordinate project team meetings and communicate status to stakeholders.
Escalate issues as required.
Serve as the principal technical matrix resource within Support Services for cross-team activities involving technical, networking, security, and vendor resources.
Ensure completion of project documentation.
Manage escalation paths for the most technically complex issues.
Provide SME input on software deployment, information security management, operations oversight, environment testing, procedure management, standards, and compliance.
Interact regularly with site service lines and operational leaders to capture new business needs and adoption barriers.
Identify existing solutions or collaborate with engineering to develop new technology to resolve issues.
Serve as a technical expert across HIT Support Services during technical reviews.
Define and oversee site based activities in information security and availability, testing, procedure management, and fiscal responsibility.
Represent the site on enterprise wide technical oversight committees.
Collaborate with core technology owners to improve adoption and optimization metrics.
Ensure access to core application and local site technology training and maintain team competency.
Foster a culture of continual learning and technology advancement.
Coordinate and guide staff onboarding to ensure new team members become productive quickly.

Requirements

Bachelor's degree in Information Technology or related field, or equivalent knowledge.
Typically requires 5 years of experience in a complex IT environment including system design, installation, and support.
Ability to understand complex requirements and integrate multi platform applications.
Excellent communication and customer service skills.
Knowledge of diverse hardware platforms, architectures, and operating systems.
Strong project planning and management abilities.
Experience with automated software deployment and device management tools.
Application programming and/or scripting experience, DevOps practices, and database administration.
Active Directory experience including Group Policy creation/admin and user and device management.
Proficiency with Microsoft Office productivity tools.

Technologies

Active Directory
Group Policy
Microsoft Office

Compensation

Pay range: $47.50 - $71.25 per hour.

Benefits

Base compensation within the listed pay range based on qualifications, skills, experience, and training
Premium pay for shift, on call, and other circumstances
Incentive pay for select positions
Annual increases based on performance
Paid time off programs
Medical, dental, vision, life, and short- and long-term disability coverage
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and financial wellness programs
Educational Assistance Program

Schedule & Travel

Hybrid work arrangement located in Charlotte, NC, with up to 50 percent travel within the Carolina market and surrounding areas
Full-time position, 40 hours per week
Travel may involve exposure to road hazards and varying weather conditions
On-call support required around the clock

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22d ago

Coordinator, Help Desk

Charlotte-Mecklenburg Schools Charlotte, NC

Charlotte, NC

22d ago

$21+/hr Full time Coordinator CRM Customer Support

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Job Description

In Charlotte, North Carolina, Charlotte-Mecklenburg Schools relies on a hands-on Help Desk Coordinator to keep district IT services accessible on site. This role serves as the first line of technical support, handling ticket intake, initial troubleshooting, and escalation under supervision while supporting desktops, laptops, servers, operating systems, applications, wireless data, remote access, and voice equipment.

Responsibilities

Comply with applicable state, federal, and local laws, policies, and procedures
Troubleshoot and resolve technical issues across a range of technologies
Log, diagnose, resolve or escalate, and track all service requests, incidents and problems related to the district information and communication technology infrastructure (computers, printers, networks, telephones, voicemail, VoIP, and mobile devices)
Respond to end-user submissions via web, email, and phone with problem resolution, diagnosis, and alternative solutions
Guide users to access and utilize available FAQs and training resources
Deliver full-service support for laptops including re-imaging, application support, and initial hardware diagnosis
Install software packages and patches to maintain continuity of service and availability
Collaborate with contractors, vendors, and other experts to ensure adequate coverage
Resolve access problems regarding email, the network, and district-standard web applications
Reset passwords and gather/process information necessary for telephone, cellular, and other smart device provisioning and support
Maintain progress reports on major incidents, report status to users, and inform them of impending changes
Participate in assigned special projects
Attend professional development and other meetings
Perform related duties as assigned

Requirements

High school diploma or equivalent required
Minimum of two years' related experience required
Equivalent combination of education and experience

Technologies

Microsoft Office
Google Workspace
CRM software

Details

Location: Charlotte, NC (onsite)

Salary: USD 21 per hourly

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29d ago

Production / Technical Support III

Experis Charlotte, NC

Charlotte, NC

29d ago

$60 - $60/hr Full time Appdynamics Application Support Ca Introscope

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Job Description

Experis is seeking a Production / Technical Support III to manage and troubleshoot applications used within Financial Centers. This role centers on diagnosing complex production issues, guiding escalation for troubleshooting, code reviews, and database updates, all while maintaining strong collaboration with cross-functional teams to sustain system stability. Based in Charlotte, NC with hybrid work options, the position blends hands-on technical work with a disciplined focus on long-term fixes and performance.

Role Overview

As a Production Service Specialist III, you will support, maintain, and troubleshoot applications deployed in Financial Centers. The role emphasizes analyzing intricate production problems, driving them to resolution, and acting as an escalation point for technical troubleshooting, code review, and database updates. You will collaborate with Development, Infrastructure, and Support teams to identify root causes and implement effective solutions that ensure reliability and performance.

Details

Location: Charlotte, NC (hybrid)
Salary: USD 60 - 60 per hour
Minimum experience: 7+ years

Responsibilities

Diagnose and resolve intricate production issues
Serve as an escalation point for application support
Review code changes and database updates
Collaborate with Development, Infrastructure, and Support teams
Identify root causes and implement durable, long-term fixes
Maintain system stability and minimize downtime

Requirements

7+ years of Core Java programming experience
Strong experience with JavaScript
HTML
C / C++
Robust debugging and application troubleshooting skills
Oracle SQL / PL/SQL
General understanding of relational databases
Ability to analyze and update database records
Experience supporting production database issues
Splunk
CA Introscope
Glassbox
AppDynamics
Dynatrace
DNT
Remedy Incident, Change, and Problem Management system
WebSphere
JBoss
Oracle
Linux
OpenShift
Containerized environments
7+ years of application programming experience
Strong troubleshooting and debugging expertise
Ability to handle multiple tasks in fast-paced environments
Adaptability to changing priorities

Technologies

Java
JavaScript
HTML
C
C++
Oracle SQL
PL/SQL
Splunk
CA Introscope
Glassbox
AppDynamics
Dynatrace
DNT
Remedy
WebSphere
JBoss
Oracle
Linux
OpenShift

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1mo ago

IT Service (Help) Desk Tech

Corporate Information Technologies Charlotte, NC

Charlotte, NC

1mo ago Closed

$20 - $24/hr Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

The on-site IT service desk role provides desktop-level support for multiple clients, handling ticket triage, remote assistance, and issue resolution in a fast-paced environment.

Responsibilities

Deliver daily customer support for the Service Desk and assist users with incidents and requests.
Triage, prioritize, assign, and manage Service Desk tickets as they are submitted.
Provide remote assistance to existing Corporate Information Technologies customers within SLAs, covering workstations, software systems, and basic LAN/WAN troubleshooting.
Track tickets through resolution to ensure timely closure.
Document recurring issues and collaborate with the team to identify permanent solutions.
Support and improve core processes and related documentation.
Escalate dissatisfied end users to the Service Manager.
Escalate advanced technical issues to the appropriate resources following the established escalation process.

Requirements

Microsoft Windows operating systems (Windows 10 and Windows 11)
Strong proficiency with Microsoft Office based applications (Teams, Excel, Word, Email, OneDrive)
Hardware support for common vendors (Lenovo, Dell, HP)
VPN systems
AD password resets and user creation

Technologies

Windows 10
Windows 11
Microsoft Teams
Microsoft Excel
Microsoft Word
OneDrive
Microsoft Office
Active Directory
VPN systems
VMware
Azure

Benefits

Dental insurance
Health insurance
Paid time off

Job Types

Full-time
Permanent

Pay

Pay: $20.00 - $24.00 per hour

Work Location

In person at Charlotte, NC (onsite)

Ability to commute

Charlotte, NC 28262 (Preferred)

Certifications

Certifications to be attained within the first year of employment:

VCTA-DCV
Net+

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1mo ago

Technical Support Scientist

Thermo Fisher Scientific Charlotte, NC 🇺🇸 Remote

Charlotte, NC

1mo ago Closed

$59k - $85k/yr Full time Analytics Application Support Business Analytics

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

This remote based Technical Support Scientist role supports Thermo Fisher Scientific service operations in North America from a North Carolina base, coordinating with field application scientists, customers, and internal teams to deliver timely, high-quality support. The role includes travel about 10 percent within North America.

Responsibilities

Collaborate with the field application scientist to deliver advanced customer applications support to business development managers and customers, including Olink kit and core labs; provide technical assistance, troubleshoot issues related to user skill, instrument operation, and data analysis to maximize customer satisfaction.
Actively coordinate with multiple company departments to resolve queries and issues from Olink customers.
Ensure customers receive the best possible support and service via telephone conferences and email.
Communicate courteously with customers by telephone, email, and written correspondence, while maintaining accurate records of discussions and interactions.
Provide high quality internal support for analysis service teams.
Manage the Olink support mailbox and ensure timely responses.
Suggest improvements to products and internal processes based on customer feedback.
Handle customer complaints and provide appropriate solutions and alternatives in a timely manner.
Update external cases and solutions in SFDC (Salesforce).
Travel approximately 10% within North America, with travel outside North America as needed.

Requirements

Bachelor’s degree in Molecular Biology or related field, with 1+ years of experience in customer support and hands-on laboratory work; technical or professional certifications relevant to support are a plus.
Experience in customer relationship management, preferably in a technical environment.
Hands-on experience with laboratory instruments such as pipetting robots, automated workflow systems, and PCR instruments.
Strong proficiency in CRM and ERP systems.
Participation in process improvement initiatives and documentation.
Understanding of quality management systems and compliance requirements.
Demonstrated ability in data analysis and report generation.
Strong knowledge in proteomics and biomarker discovery.
Experience with next gene sequencing and Olink technology is a plus.
Ability to adapt to changing priorities and handle time-sensitive requests.
Strong organizational skills and the ability to manage multiple priorities.
Strong problem-solving capabilities and the ability to work independently and collaboratively in a structured environment.
Advanced skills in Microsoft Office suite (Excel, PowerPoint, Word) and Power BI.
Excellent written and verbal communication skills in English; proficiency in an additional language is a plus.

Technologies

SFDC (Salesforce)
CRM systems
ERP systems
Microsoft Office suite (Excel, PowerPoint, Word)
Power BI
Olink technology
Olink kit

Benefits

National medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

Location

Remote work is available in North Carolina with additional remote coverage for the Midwest, South, and Northeast United States.

Environment

Laboratory setting and office environment.

Other

Must be legally authorized to work in the United States without sponsorship now or in the future.
Must be able to pass a comprehensive background check and drug screen.

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Support Jobs in Charlotte, NC

IT Tech Support Engineer Sr

Coordinator, Help Desk

Production / Technical Support III

IT Service (Help) Desk Tech

Technical Support Scientist

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