Charlotte, NC

Support Jobs in Charlotte, NC

3 jobs found

Include remote jobs

5d ago

Production / Technical Support III

Experis Charlotte, NC

Charlotte, NC

5d ago

$60 - $60/hr Full time Appdynamics Application Support Ca Introscope

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Job Description

Experis is seeking a Production / Technical Support III to manage and troubleshoot applications used within Financial Centers. This role centers on diagnosing complex production issues, guiding escalation for troubleshooting, code reviews, and database updates, all while maintaining strong collaboration with cross-functional teams to sustain system stability. Based in Charlotte, NC with hybrid work options, the position blends hands-on technical work with a disciplined focus on long-term fixes and performance.

Role Overview

As a Production Service Specialist III, you will support, maintain, and troubleshoot applications deployed in Financial Centers. The role emphasizes analyzing intricate production problems, driving them to resolution, and acting as an escalation point for technical troubleshooting, code review, and database updates. You will collaborate with Development, Infrastructure, and Support teams to identify root causes and implement effective solutions that ensure reliability and performance.

Details

Location: Charlotte, NC (hybrid)
Salary: USD 60 - 60 per hour
Minimum experience: 7+ years

Responsibilities

Diagnose and resolve intricate production issues
Serve as an escalation point for application support
Review code changes and database updates
Collaborate with Development, Infrastructure, and Support teams
Identify root causes and implement durable, long-term fixes
Maintain system stability and minimize downtime

Requirements

7+ years of Core Java programming experience
Strong experience with JavaScript
HTML
C / C++
Robust debugging and application troubleshooting skills
Oracle SQL / PL/SQL
General understanding of relational databases
Ability to analyze and update database records
Experience supporting production database issues
Splunk
CA Introscope
Glassbox
AppDynamics
Dynatrace
DNT
Remedy Incident, Change, and Problem Management system
WebSphere
JBoss
Oracle
Linux
OpenShift
Containerized environments
7+ years of application programming experience
Strong troubleshooting and debugging expertise
Ability to handle multiple tasks in fast-paced environments
Adaptability to changing priorities

Technologies

Java
JavaScript
HTML
C
C++
Oracle SQL
PL/SQL
Splunk
CA Introscope
Glassbox
AppDynamics
Dynatrace
DNT
Remedy
WebSphere
JBoss
Oracle
Linux
OpenShift

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19d ago

IT Service (Help) Desk Tech

Corporate Information Technologies Charlotte, NC

Charlotte, NC

19d ago

$20 - $24/hr Full time Active Directory Application Support Computer Skills

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Job Description

The on-site IT service desk role provides desktop-level support for multiple clients, handling ticket triage, remote assistance, and issue resolution in a fast-paced environment.

Responsibilities

Deliver daily customer support for the Service Desk and assist users with incidents and requests.
Triage, prioritize, assign, and manage Service Desk tickets as they are submitted.
Provide remote assistance to existing Corporate Information Technologies customers within SLAs, covering workstations, software systems, and basic LAN/WAN troubleshooting.
Track tickets through resolution to ensure timely closure.
Document recurring issues and collaborate with the team to identify permanent solutions.
Support and improve core processes and related documentation.
Escalate dissatisfied end users to the Service Manager.
Escalate advanced technical issues to the appropriate resources following the established escalation process.

Requirements

Microsoft Windows operating systems (Windows 10 and Windows 11)
Strong proficiency with Microsoft Office based applications (Teams, Excel, Word, Email, OneDrive)
Hardware support for common vendors (Lenovo, Dell, HP)
VPN systems
AD password resets and user creation

Technologies

Windows 10
Windows 11
Microsoft Teams
Microsoft Excel
Microsoft Word
OneDrive
Microsoft Office
Active Directory
VPN systems
VMware
Azure

Benefits

Dental insurance
Health insurance
Paid time off

Job Types

Full-time
Permanent

Pay

Pay: $20.00 - $24.00 per hour

Work Location

In person at Charlotte, NC (onsite)

Ability to commute

Charlotte, NC 28262 (Preferred)

Certifications

Certifications to be attained within the first year of employment:

VCTA-DCV
Net+

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29d ago

Technical Support Scientist

Thermo Fisher Scientific Charlotte, NC 🇺🇸 Remote

Charlotte, NC

29d ago

$59k - $85k/yr Full time Analytics Application Support Business Analytics

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Job Description

This remote based Technical Support Scientist role supports Thermo Fisher Scientific service operations in North America from a North Carolina base, coordinating with field application scientists, customers, and internal teams to deliver timely, high-quality support. The role includes travel about 10 percent within North America.

Responsibilities

Collaborate with the field application scientist to deliver advanced customer applications support to business development managers and customers, including Olink kit and core labs; provide technical assistance, troubleshoot issues related to user skill, instrument operation, and data analysis to maximize customer satisfaction.
Actively coordinate with multiple company departments to resolve queries and issues from Olink customers.
Ensure customers receive the best possible support and service via telephone conferences and email.
Communicate courteously with customers by telephone, email, and written correspondence, while maintaining accurate records of discussions and interactions.
Provide high quality internal support for analysis service teams.
Manage the Olink support mailbox and ensure timely responses.
Suggest improvements to products and internal processes based on customer feedback.
Handle customer complaints and provide appropriate solutions and alternatives in a timely manner.
Update external cases and solutions in SFDC (Salesforce).
Travel approximately 10% within North America, with travel outside North America as needed.

Requirements

Bachelor’s degree in Molecular Biology or related field, with 1+ years of experience in customer support and hands-on laboratory work; technical or professional certifications relevant to support are a plus.
Experience in customer relationship management, preferably in a technical environment.
Hands-on experience with laboratory instruments such as pipetting robots, automated workflow systems, and PCR instruments.
Strong proficiency in CRM and ERP systems.
Participation in process improvement initiatives and documentation.
Understanding of quality management systems and compliance requirements.
Demonstrated ability in data analysis and report generation.
Strong knowledge in proteomics and biomarker discovery.
Experience with next gene sequencing and Olink technology is a plus.
Ability to adapt to changing priorities and handle time-sensitive requests.
Strong organizational skills and the ability to manage multiple priorities.
Strong problem-solving capabilities and the ability to work independently and collaboratively in a structured environment.
Advanced skills in Microsoft Office suite (Excel, PowerPoint, Word) and Power BI.
Excellent written and verbal communication skills in English; proficiency in an additional language is a plus.

Technologies

SFDC (Salesforce)
CRM systems
ERP systems
Microsoft Office suite (Excel, PowerPoint, Word)
Power BI
Olink technology
Olink kit

Benefits

National medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

Location

Remote work is available in North Carolina with additional remote coverage for the Midwest, South, and Northeast United States.

Environment

Laboratory setting and office environment.

Other

Must be legally authorized to work in the United States without sponsorship now or in the future.
Must be able to pass a comprehensive background check and drug screen.

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Support Jobs in Charlotte, NC

Production / Technical Support III

IT Service (Help) Desk Tech

Technical Support Scientist

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