Support Jobs in Palmer, AK

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6d ago

Information Technology-Service Desk I

Matanuska-Susitna Borough School District Palmer, AK

Palmer, AK

6d ago

$21+/hr Full time Active Directory Computer Skills End User Support

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Job Description

Based in Palmer, Alaska, this on-site Information Technology Service Desk I role offers a $21 hourly rate and the chance to support district-wide IT operations. You will provide Level 1 hardware and software assistance, track incidents, and help users across the school district resolve issues and utilize technology effectively.

Responsibilities

Provide Level 1 support for assigned systems and site intranet and internet access.
Identify and learn the software and hardware used and supported by the organization.
Maintain and develop simple reports or queries using report writing software.
Use the IT ticket system to log and track work requests and problems.
Maintain student users, group memberships, and rights in Active Directory.
Develop or assist in training for related software.
Troubleshoot software, report, and hardware problems.
Assist in creating and maintaining documentation including maintenance and how-to guides.
Evaluate documented resolutions and analyze trends to prevent future problems.
Alert management to emerging trends in incidents.
Perform routine maintenance on supported systems.
Assist with software releases and roll-outs and communicate changes to customers.
Assist faculty and staff with basic use of business and curriculum software.
Other duties as assigned.

Requirements

Knowledge to manage network devices such as Macs or PCs, mobile devices, Ethernet, printers, servers, wireless networks, and Microsoft.
Operational knowledge of Access, Excel and scripting methods and processes desired.
Exceptional written and oral communication skills as well as strong documentation abilities.
Ability to work independently to identify and solve a variety of technical tasks, including desktop computers, servers, software, or other identified network hardware.
Skills to develop and train users on proper network procedures and applications.
Ability to write clear and accurate documentation for both customers and technical staff.
Ability to follow written documentation and oral direction.
Ability to prioritize and execute tasks effectively in a high-pressure environment.
Exceptional customer service orientation.
Associates Degree in Computer Science or related field preferred.
Two years of managing enterprise network level software preferred.
Two years of experience working with PCs and peripherals in an enterprise network preferred.
Must have a valid Alaskan Driver's License.
Physical requirements include sedentary work with most tasks performed while seated; occasional lifting up to 10 pounds may be required.

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