Aerospace Electronics Support Jobs

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Today

Technical Support Specialist - Aircraft Connectivity

EchoStar Atlanta, GA

Atlanta, GA

Today

$60k - $85k/yr Full time Aerospace Electronics Aircraft Maintenance Avionics

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Job Description

EchoStar’s Hughes Network Systems division is hiring a Technical Support Specialist in Atlanta, GA to provide frontline support for aircraft inflight connectivity (IFC) systems and keep maintenance operations compliant and fast.

Responsibilities

Act as the frontline technical point of contact to support seamless customer maintenance operations and rapid issue resolution
Create and run structured maintenance plans for active discrepancies using ticketing tools such as ServiceNow
Review system logs, performance data, and schematics to diagnose complex faults quickly and accurately
Provide troubleshooting and repair guidance that follows federal regulatory guidelines
Use AI tools to analyze diagnostic logs, streamline ticket management, and help predict recurring technical faults
Partner with cross-functional engineering teams to support system enhancements and optimize fleet performance
Deliver rapid corrective action based on fault diagnosis and performance log review to maintain fleet reliability and compliance
Drive process improvements aimed at reducing operational costs and increasing system efficiency for airline operations

Requirements

Experience servicing and maintaining In-Flight Connectivity (IFC), SATCOM, and avionics systems
Advanced ability to interpret complex technical manuals, wiring diagrams, and system schematics
Strong troubleshooting skills using performance metrics, diagnostic tools, and log analysis software
Ability to communicate technical guidance, training, and operational reporting to airline personnel
AI literacy to improve diagnostic accuracy, automate workflows, and increase operational efficiency
Experience or familiarity with airline maintenance operations and regulatory compliance standards
Capability to lead process improvement initiatives that improve reliability and lower operational costs
Strong organizational skills to manage multiple complex tasks in a fast-paced environment
Resilience and conflict-resolution skills for high-pressure technical situations
Proficiency with Microsoft Excel, PowerPoint, ServiceNow, and technical software tools
In-flight connectivity (IFC) or SATCOM troubleshooting experience and the ability to read and interpret technical materials
Diagnostics experience using system logs, performance metrics, and ticketing systems like ServiceNow
Flexibility to work flexible shifts (nights, weekends, holidays) for 24/7 technical support coverage

Minimum Qualifications

Education: Two-year degree in a technical field (or equivalent combination of relevant work experience and certifications)
Experience: 2 years of experience in IFC, SATCOM, or avionics systems servicing
Pre-employment screening: Candidates must complete a pre-employment screen, which may include a drug test and DMV check
Visa sponsorship: Not available for this position

Technologies

ServiceNow
Microsoft Excel
Microsoft PowerPoint

Benefits

Flexible spending accounts
HSA
401(k) Plan with company match
ESPP
Career opportunities
Flexible time away plan

Location and Salary

Location: Atlanta, GA (onsite)
Salary: USD 59,500 - 85,000 per year

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