Technical Support Specialist - Aircraft Connectivity

EchoStar’s Hughes Network Systems division is hiring a Technical Support Specialist in Atlanta, GA to provide frontline support for aircraft inflight connectivity (IFC) systems and keep maintenance operations compliant and fast.

Responsibilities

• Act as the frontline technical point of contact to support seamless customer maintenance operations and rapid issue resolution
• Create and run structured maintenance plans for active discrepancies using ticketing tools such as ServiceNow
• Review system logs, performance data, and schematics to diagnose complex faults quickly and accurately
• Provide troubleshooting and repair guidance that follows federal regulatory guidelines
• Use AI tools to analyze diagnostic logs, streamline ticket management, and help predict recurring technical faults
• Partner with cross-functional engineering teams to support system enhancements and optimize fleet performance
• Deliver rapid corrective action based on fault diagnosis and performance log review to maintain fleet reliability and compliance
• Drive process improvements aimed at reducing operational costs and increasing system efficiency for airline operations

Requirements

• Experience servicing and maintaining In-Flight Connectivity (IFC), SATCOM, and avionics systems
• Advanced ability to interpret complex technical manuals, wiring diagrams, and system schematics
• Strong troubleshooting skills using performance metrics, diagnostic tools, and log analysis software
• Ability to communicate technical guidance, training, and operational reporting to airline personnel
• AI literacy to improve diagnostic accuracy, automate workflows, and increase operational efficiency
• Experience or familiarity with airline maintenance operations and regulatory compliance standards
• Capability to lead process improvement initiatives that improve reliability and lower operational costs
• Strong organizational skills to manage multiple complex tasks in a fast-paced environment
• Resilience and conflict-resolution skills for high-pressure technical situations
• Proficiency with Microsoft Excel, PowerPoint, ServiceNow, and technical software tools
• In-flight connectivity (IFC) or SATCOM troubleshooting experience and the ability to read and interpret technical materials
• Diagnostics experience using system logs, performance metrics, and ticketing systems like ServiceNow
• Flexibility to work flexible shifts (nights, weekends, holidays) for 24/7 technical support coverage

Minimum Qualifications

• Education: Two-year degree in a technical field (or equivalent combination of relevant work experience and certifications)
• Experience: 2 years of experience in IFC, SATCOM, or avionics systems servicing
• Pre-employment screening: Candidates must complete a pre-employment screen, which may include a drug test and DMV check
• Visa sponsorship: Not available for this position

Technologies

• ServiceNow
• Microsoft Excel
• Microsoft PowerPoint

Benefits

• Flexible spending accounts
• HSA
• 401(k) Plan with company match
• ESPP
• Career opportunities
• Flexible time away plan

Location and Salary

• Location: Atlanta, GA (onsite)
• Salary: USD 59,500 - 85,000 per year