Atomicwork Support Jobs

1 job found

Today

IT Support Specialist II

Oura San Francisco, CA

San Francisco, CA

Today

$80k - $110k/yr Full time Atomicwork Device Management End User Support

Apply Now

Job Description

Oura is building a high-trust IT support function that helps employees stay productive while steadily improving how issues get resolved. As an IT Support Specialist II, you will provide hands-on Tier 1 to 2 support for teams in San Francisco and remote locations, with a focus on stronger AI-assisted support quality over time.

What you’ll do

Provide dependable Tier 1–2 assistance for San Francisco-based and remote employees, meeting service expectations while reducing routine escalations to senior IT staff.
Support day-to-day employee needs and onboarding by keeping devices, access, and core workplace tools reliable through onboarding, offboarding, and ongoing troubleshooting.
Own the health and lifecycle of a defined device or software domain, maintaining consistent configuration standards across endpoint and identity platforms and improving reliability over time.
Decrease repeat incidents by identifying recurring patterns, following up on root causes, and implementing durable fixes for common symptoms.
Improve AI-assisted support outcomes by strengthening knowledge content, reviewing resolution patterns, and validating AI-generated guidance so Atomicwork can resolve more issues accurately and autonomously.
Grow toward broader Tier 3 capability over time by handling increasingly complex problems independently and using sound judgment to escalate when needed.

What you bring

1–3 years of IT support experience, including demonstrated ownership of Tier 1–2 tickets.
Hands-on troubleshooting across macOS and Windows, along with basic networking knowledge and familiarity with common workplace SaaS tools.
Experience with endpoint management tools such as Mosyle, Intune, Jamf, or Kandji, plus identity and access tooling such as Okta or Google Workspace.
Experience supporting video conferencing or office AV systems, including Google Meet or Zoom Rooms.
Strong customer communication and judgment: know when to resolve, when to verify AI-generated guidance, and when to escalate.
Regular use of LLM assistants for work, with the ability to carefully verify outputs before acting on them.
Ability to work onsite in the San Francisco office five days per week and provide on-call support for major emergencies only.

Tools you’ll work with

macOS, Windows, Mosyle, Intune, Jamf, Kandji
Okta, Google Workspace
Google Meet, Zoom Rooms
Atomicwork

Compensation and location

This is a fully on-site role in San Francisco, CA. Salary is USD 79,900 - 110,000 per year.

Benefits

Competitive salary and equity packages
Health, dental, vision insurance, and mental health resources
An Oura Ring of your own plus employee discounts for friends and family
20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
Paid sick leave and parental leave

Nice to have

Experience with an AI-assisted ITSM platform such as Atomicwork
Basic scripting or automation experience for repetitive support tasks
Experience supporting an office buildout, expansion, or a fast-growing company

View full job page →

Get Atomicwork Support Jobs alerts

New Atomicwork Support Jobs, daily.