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IT Service Desk / NOC Analyst (Second Shift)

Lorien Columbus, OH

Columbus, OH

Today

$30 - $34/hr Contract Analytics Cloud Cloud Data Engineering

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Job Description

This entry-level Fusion Center Operations Analyst role supports 24/7 technology monitoring and Incident Response for a contract position based in Columbus, OH (fully onsite). The second-shift team focuses on identifying and triaging alerts, documenting actions, and escalating incidents while following established incident management and operational procedures.

Location and Employment Details

Location: Columbus, OH (fully onsite)
Job Type: Contract
Duration: 12 Months Contract
Schedule: Second Shift, 15:00-23:00
Work Week: Friday thru Tuesday
Days Off: Wednesday/Thursday

Pay

USD 30 - 34 per hour

Role Responsibilities

Assist with identifying IT incidents, prioritizing them, and assessing impact, supporting decision-making processes to help mitigate potential financial or reputational harm to Bread Financial.
Use industry-standard monitoring tools and internal runbooks to perform initial investigations, apply business and system knowledge, and support incident management activities.
Conduct testing to confirm network availability during incident handling and operational validation.
Support timely response to business disruptions and help monitor SLA adherence during significantly impacting incidents.
Assist with communications to inform the enterprise of significant impacts to brand partners, account holders, and/or associates.
Contribute to creation of runbooks and process documentation, identifying opportunities for process improvements.
Use sound judgment and urgency when identifying potential incidents, and coordinate with technical experts to develop monitoring solutions for known issues to support system availability.
Provide general, technical, and operational reports or assessments to stakeholders, translating technical information for non-technical audiences.
Document actions taken in systems of record and respond to problems escalated by leadership.
Participate in change and release implementation activities by monitoring change execution, following runbooks, validating system availability, documenting results, and escalating issues or service impacts as required.

Required Qualifications

Education: High School Diploma or GED
Experience: 0-1 years of experience working in a NOC, SOC, or other operational environment
Tools: Experience working in ServiceNow and Splunk, with monitoring tools such as SolarWinds, Dynatrace, or other industry monitoring platforms
Cloud Certification (one): AWS Cloud Practitioner, Microsoft Azure Fundamentals, or Google Cloud Cloud Digital Leader

Skills and Technologies

ITIL Processes (ITIL v4)
Splunk
ServiceNow Platform
SolarWinds
Dynatrace
SIEM
AWS, Microsoft Azure, Google Cloud
Microsoft Office

Preferred Qualifications

Bachelor’s Degree in Information Systems, Information Technology, Computer Science, or a related field
ITILv4 Foundations Certification
CCNA Certification or similar

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