IT Service Desk / NOC Analyst (Second Shift)
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Job Description
This entry-level Fusion Center Operations Analyst role supports 24/7 technology monitoring and Incident Response for a contract position based in Columbus, OH (fully onsite). The second-shift team focuses on identifying and triaging alerts, documenting actions, and escalating incidents while following established incident management and operational procedures.
Location and Employment Details
- Location: Columbus, OH (fully onsite)
- Job Type: Contract
- Duration: 12 Months Contract
- Schedule: Second Shift, 15:00-23:00
- Work Week: Friday thru Tuesday
- Days Off: Wednesday/Thursday
Pay
USD 30 - 34 per hour
Role Responsibilities
- Assist with identifying IT incidents, prioritizing them, and assessing impact, supporting decision-making processes to help mitigate potential financial or reputational harm to Bread Financial.
- Use industry-standard monitoring tools and internal runbooks to perform initial investigations, apply business and system knowledge, and support incident management activities.
- Conduct testing to confirm network availability during incident handling and operational validation.
- Support timely response to business disruptions and help monitor SLA adherence during significantly impacting incidents.
- Assist with communications to inform the enterprise of significant impacts to brand partners, account holders, and/or associates.
- Contribute to creation of runbooks and process documentation, identifying opportunities for process improvements.
- Use sound judgment and urgency when identifying potential incidents, and coordinate with technical experts to develop monitoring solutions for known issues to support system availability.
- Provide general, technical, and operational reports or assessments to stakeholders, translating technical information for non-technical audiences.
- Document actions taken in systems of record and respond to problems escalated by leadership.
- Participate in change and release implementation activities by monitoring change execution, following runbooks, validating system availability, documenting results, and escalating issues or service impacts as required.
Required Qualifications
- Education: High School Diploma or GED
- Experience: 0-1 years of experience working in a NOC, SOC, or other operational environment
- Tools: Experience working in ServiceNow and Splunk, with monitoring tools such as SolarWinds, Dynatrace, or other industry monitoring platforms
- Cloud Certification (one): AWS Cloud Practitioner, Microsoft Azure Fundamentals, or Google Cloud Cloud Digital Leader
Skills and Technologies
- ITIL Processes (ITIL v4)
- Splunk
- ServiceNow Platform
- SolarWinds
- Dynatrace
- SIEM
- AWS, Microsoft Azure, Google Cloud
- Microsoft Office
Preferred Qualifications
- Bachelor’s Degree in Information Systems, Information Technology, Computer Science, or a related field
- ITILv4 Foundations Certification
- CCNA Certification or similar
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