Columbus, OH

Support Jobs in Columbus, OH

19 jobs found

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Today

Service Desk Analyst

Huntington Bank Columbus, OH

Columbus, OH

Today

Full time Contact Center Customer Support End User Support

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Job Description

Onsite Service Desk Analyst role at Huntington Bank’s Easton Oval office in Columbus, OH focused on technical assistance and end-user support for computer systems, hardware, and software.

Responsibilities

Deliver daily service quality and maintain strong relationships with internal customers
Collaborate with teammates and work independently to meet established goals, including call handle time, availability, and quality targets
Keep current on Huntington products, services, technology, and support procedures
Prepare and maintain documentation needed to support internal customer needs
Record all required notes in the appropriate systems to help educate staff and support successful outcomes
Follow up with internal customers to confirm issues are resolved
Participate in initiatives to improve service desk operations
Partner with internal support groups to provide effective support to colleagues
Respond to customer queries and provide timely end-user assistance as needed
Run diagnostic programs, isolate issues, determine root cause, and implement solutions
Troubleshoot problem areas by phone or email in a timely and accurate manner
Perform other duties as assigned

Requirements

Minimum 1 year experience in IT support, customer service, and call center environments
Associate’s Degree
Familiarity with ServiceNow and Genesys Call Center tooling or related technical environments
Must be available for daytime and evening hours during the week and some weekends as part of the normal permanent schedule
Previous banking environment experience preferred
Ability to demonstrate professional verbal communication skills
Capability to quickly resolve complex problems using tools such as computer screens and supporting documentation
Adaptability to stakeholder needs, including handling difficult conversations
Ability to use a headset and sit for extended periods of time
Experience with Microsoft Office applications and Internet use
Certifications: A+ and Network+
HDI certifications

Technologies

ServiceNow
Genesys Call Center tooling
Microsoft Office applications
Internet

Workplace

Office environment
Onsite at Easton Oval office in Columbus, OH

Exempt status: No (eligible for overtime pay).

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3d ago

IT Support Specialist

National Center for Urban Solutions Columbus, OH

Columbus, OH

3d ago

Full time Application Support Computer Skills End User Support

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Job Description

The IT Support Specialist provides day-to-day technology assistance across NCUS, AAMWA, NCUS TEC, and AUS, supporting staff, faculty, scholars, and other approved users. This role focuses on resolving hardware, software, connectivity, account access, printing, audio-visual, and Microsoft 365 issues while maintaining clear service desk documentation.

Core Responsibilities

Receive, document, prioritize, troubleshoot, resolve, and close technology support tickets according to established service expectations.
Deliver courteous support by phone, email, remote-support tools, and in person for staff, faculty, scholars, and other approved users.
Diagnose common issues across hardware, software, connectivity, printing, audio-visual, and account access.
Communicate ticket status, next steps, expected user actions, and resolution details using plain language.
Escalate unresolved, high-impact, security-related, or out-of-scope issues with complete troubleshooting notes.

Microsoft 365 and Endpoint Support

Provide first-level operational support for Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint, and other approved Microsoft 365 services.
Assist with routine user account, license, group membership, password, and access requests under approved procedures and assigned permissions.
Support approved organizational applications and coordinate with application owners or vendors for complex issues.
Help users adopt technology features through brief coaching and clear instructions.

Devices, Inventory, and Deployments

Prepare, configure, deploy, replace, collect, and securely store laptops, desktops, tablets, phones, printers, and peripherals.
Assist with device enrollment, standard software installation, updates, configuration, and basic compliance checks using approved management tools.
Perform approved hardware upgrades and basic repairs, and coordinate warranty or vendor service when needed.
Support technology setup for offices, classrooms, meetings, events, and temporary workspaces.
Maintain accurate records for assigned equipment, accessories, users, locations, status, warranties, and lifecycle activity.
Assist with physical inventory reviews, equipment labeling, stock organization, and reconciliation of missing or reassigned assets.
Support equipment purchasing activities by collecting requirements, preparing standard requests, receiving shipments, and confirming delivery.
Follow approved procedures for equipment reuse, return, secure data handling, and disposal.

Documentation, Training, and Service Improvement

Create and update knowledge articles, checklists, setup instructions, frequently asked questions, and troubleshooting guides.
Document repeat issues and share observations that may improve service, standardization, reliability, or the user experience.
Provide basic one-on-one or small-group instruction on approved technology tools and safe computing practices.
Participate in routine deployments, upgrades, testing, audits, and other technology projects within the role’s assigned scope.
Apply a forward-thinking approach to identify, support, and deliver technology enhancements and innovation within the role.
Consistently advance technology growth and department development by challenging current practices and positioning the department for ongoing improvement.

Security and Access Support

Follow organizational requirements for identity verification, least-privilege access, data handling, account changes, and device security.
Assist with approved onboarding, role changes, and offboarding tasks using established checklists.
Recognize and promptly escalate suspected phishing, malware, unauthorized access, lost devices, data exposure, or other security concerns.
Support security awareness efforts without independently investigating incidents or changing security controls unless specifically authorized.
Assist with approved account, access, onboarding, offboarding, procurement, and lifecycle activities.

Required Qualifications

Minimum of an Associate’s Degree, and a foundation along with 3 years experience in Information Technology.
Proven experience as a help desk technician or other customer support role.
Industry recognized credentials with a technology focus.
Tech-savvy with working knowledge of office automation products, databases, and security practices.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
MS 365 Admin Center experience preferred.
Exceptional communication and interpersonal skills, both formal and informal.

Technologies

Outlook
Teams
OneDrive
SharePoint
Word
Excel
PowerPoint
Microsoft 365
MS 365 Admin Center

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4d ago

IT Help Desk Support Associate

XA Systems Columbus, OH

Columbus, OH

4d ago

$18 - $22/hr Full time Application Support Computer Skills End User Support

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Job Description

XA Systems is hiring an IT Help Desk Support Associate in Columbus, OH (hybrid) to help employees get back to work quickly when they run into issues with accounts, applications, and connectivity. This role includes direct support through phone, email, and ticketing, plus structured training that sets you up for success.

Before job placement, you will complete an extensive, unpaid pre-employment training program lasting 17 weeks. The training is designed to build practical, job-ready skills and will result in industry recognized certification(s), ITSM job simulation, and professional skills training. Completion of this training is a prerequisite for job placement.

Responsibilities

Respond to support requests via phone, email, and the ticketing system.
Troubleshoot common issues related to email, software, passwords, and remote access.
Walk users through troubleshooting steps using clear, easy-to-follow language.
Support account setup, password resets, and access requests according to established procedures.
Document symptoms, troubleshooting steps, and resolutions in support tickets.
Escalate unresolved issues with the relevant details needed for further investigation.
Keep users informed about the status of their tickets.
Contribute helpful instructions and solutions to the support knowledge base.

Requirements

Basic Windows navigation, settings, and troubleshooting.
Familiarity with common productivity applications, including Microsoft Office or Microsoft 365.
General understanding of Wi-Fi, internet connectivity, and remote access.
Basic account security knowledge, including password practices and phishing awareness.
Strong customer service skills and professional written and verbal communication.
A logical troubleshooting approach and a willingness to learn.

Work Location and Pay

This is a hybrid remote position based in Columbus, OH (Franklin County), with an hourly rate of $18–$22.

Application Question

What is your home address ZIP CODE?

Technologies: Windows, Microsoft Office, Microsoft 365.

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9d ago

IT Service Desk / NOC Analyst (Second Shift)

Lorien Columbus, OH

Columbus, OH

9d ago

$30 - $34/hr Contract Analytics Cloud Cloud Data Engineering

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Job Description

This entry-level Fusion Center Operations Analyst role supports 24/7 technology monitoring and Incident Response for a contract position based in Columbus, OH (fully onsite). The second-shift team focuses on identifying and triaging alerts, documenting actions, and escalating incidents while following established incident management and operational procedures.

Location and Employment Details

Location: Columbus, OH (fully onsite)
Job Type: Contract
Duration: 12 Months Contract
Schedule: Second Shift, 15:00-23:00
Work Week: Friday thru Tuesday
Days Off: Wednesday/Thursday

Pay

USD 30 - 34 per hour

Role Responsibilities

Assist with identifying IT incidents, prioritizing them, and assessing impact, supporting decision-making processes to help mitigate potential financial or reputational harm to Bread Financial.
Use industry-standard monitoring tools and internal runbooks to perform initial investigations, apply business and system knowledge, and support incident management activities.
Conduct testing to confirm network availability during incident handling and operational validation.
Support timely response to business disruptions and help monitor SLA adherence during significantly impacting incidents.
Assist with communications to inform the enterprise of significant impacts to brand partners, account holders, and/or associates.
Contribute to creation of runbooks and process documentation, identifying opportunities for process improvements.
Use sound judgment and urgency when identifying potential incidents, and coordinate with technical experts to develop monitoring solutions for known issues to support system availability.
Provide general, technical, and operational reports or assessments to stakeholders, translating technical information for non-technical audiences.
Document actions taken in systems of record and respond to problems escalated by leadership.
Participate in change and release implementation activities by monitoring change execution, following runbooks, validating system availability, documenting results, and escalating issues or service impacts as required.

Required Qualifications

Education: High School Diploma or GED
Experience: 0-1 years of experience working in a NOC, SOC, or other operational environment
Tools: Experience working in ServiceNow and Splunk, with monitoring tools such as SolarWinds, Dynatrace, or other industry monitoring platforms
Cloud Certification (one): AWS Cloud Practitioner, Microsoft Azure Fundamentals, or Google Cloud Cloud Digital Leader

Skills and Technologies

ITIL Processes (ITIL v4)
Splunk
ServiceNow Platform
SolarWinds
Dynatrace
SIEM
AWS, Microsoft Azure, Google Cloud
Microsoft Office

Preferred Qualifications

Bachelor’s Degree in Information Systems, Information Technology, Computer Science, or a related field
ITILv4 Foundations Certification
CCNA Certification or similar

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13d ago

Team Lead, IT Helpdesk

Germain Automotive Columbus, OH

Columbus, OH

13d ago

$65k+/yr Full time Endpoint Management Help Desk Lead Help Desk Support

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Job Description

Germain Automotive is hiring a working Team Lead for IT Helpdesk in Columbus, OH (onsite). This role manages day-to-day break/fix operations, leads escalation from Tier 1 and Tier 2 technicians across multiple locations, and stays hands-on with onsite and remote support while improving tools and workflows.

Position Overview

The Team Lead for IT Break/Fix Support leads day-to-day break/fix operations for the Helpdesk team across Ohio, Michigan, and Florida locations. You will own the escalation queue raised by Tier 1 and Tier 2 technicians, coordinate vendor relationships on behalf of the business, and continuously evaluate tools and workflows used by the team. You will also provide onsite and remote support as needed.

This position reports directly to the IT Director and includes onboarding support where the selected candidate will shadow the IT Director to learn the environment, locations, vendors, and processes before taking full ownership of the team.

You will support an interconnected multi-location environment of 1400+ users and 1000+ workstations, with a priority focus on onsite work for your assigned region and a scheduled travel cadence to supported sites.

Key Responsibilities

Act as the primary escalation point for break/fix issues raised by Tier 1 and Tier 2 technicians, owning issues through to resolution.
Provide technical direction, coaching, and knowledge sharing to help the team resolve incidents faster and at the appropriate support tier.
Coordinate team coverage and ticket assignment across Ohio, Michigan, and Florida to maintain consistent service levels.
Monitor the ticket queue for aging, high-impact, and at-risk tickets, intervening before service expectations are missed.
Manage vendor relationships and vendor-supported services for locations, serving as the primary contact for support, escalations, and coordination.
Open, track, and drive vendor cases to resolution, holding vendors accountable to agreed service levels and timelines.
Coordinate vendor onsite visits, maintenance windows, and changes, and provide stakeholder updates on status and impact.
Evaluate existing tools and workflows, identify gaps and bottlenecks, and recommend practical improvements to increase efficiency and service quality.
Develop and maintain documentation, runbooks, and knowledgebase articles to ensure fixes are repeatable.
Track recurring issues and partner with the broader IT team on root-cause fixes to reduce ticket volume over time.
Provide troubleshooting and technical support across phone, email, in-person, and remote channels, including scheduling onsite support when required.
Deliver onsite support for assigned locations, traveling to other sites on a scheduled cadence.
Handle user management tasks, including account setup, updates, and terminations.
Perform hardware management, including setup, deployment, and decommissioning of workstations and devices.
Support IT Asset Management.
Communicate work status clearly to managers and end users via phone, email, and in person.

Required Qualifications

Proven team lead, supervisory, or management experience, with the ability to direct, coach, and hold a team accountable.
Leadership experience in a comparable multi-site or operational setting (for example, logistics, warehouse, or retail operations) will be considered.
Strong IT helpdesk or desktop support background with a track record of independently resolving break/fix issues.
Approximately 5 or more years of IT experience is ideal; candidates with less IT tenure will be considered when paired with strong, relevant leadership experience.
Background in Computer Science, Information Technology, Management Information Systems, or equivalent hands-on experience.
Strong working knowledge of Windows 11 and comfort troubleshooting the operating system.
Proficiency with the Microsoft 365 suite (Outlook, Excel, Word, and related apps).
Mobile OS experience with iOS and Android devices.
Experience using a ticketing system to track time, communicate updates, and record ticket notes.
Excellent analytical and problem-solving skills with strong attention to detail and a strong work ethic.
Strong verbal and written communication skills, comfortable interfacing with end users, managers, and vendors.
Willingness to travel for onsite support across assigned locations, including the Auto Mall in the Columbus, OH area.
Valid driver’s license and reliable transportation for regional travel.

Technologies

Windows 10/11
iOS, Android
Microsoft 365, Outlook, Excel, Word, Microsoft 365 Admin Center
Entra ID
Intune
Mitel phone system
Cisco, Meraki, Juniper
SD-WAN: CATO, VELO

Compensation and Travel

Salary: USD 65,000 per year (experience-based offering beginning at $65,000 annually)
Vehicle allowance: $500 per month to cover travel between Ohio locations
Travel costs: Company-paid travel costs for out-of-state locations in Michigan and Florida

Schedule

Monday through Friday, 8-hour day
Coverage coordinated with the team to ensure IT coverage across the 7:00 AM to 6:00 PM window
Schedule may change based on weekend business hours and workload

Benefits

Comprehensive health, dental, and vision benefits
401(k) with company participation
Weekly Pay
Life Insurance
Short and Long Term Disability
Parental Leave
Employee Assistance Program
Paid time off and holidays

Preferred Experience

Project management experience
Knowledgebase/documentation experience
Intune MDM (mobile device management)
PowerShell experience
NinjaRMM or a similar remote monitoring and management platform
HaloITSM or a similar ticketing/ITSM platform
Mitel phone systems or similar telephony platforms
Entra ID / Azure Active Directory and the Microsoft 365 Admin Center
Advanced Windows 11 troubleshooting
Vendor and asset management experience
Cisco / Meraki networking exposure

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15d ago

Service Desk Analyst 2

Huntington Bank Columbus, OH

Columbus, OH

15d ago

Full time End User Support Help Desk Help Desk Support

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Job Description

This role supports end users at Huntington Bank by troubleshooting escalated tickets and partnering across IT to resolve issues.

Responsibilities

Research and troubleshoot reported issues
Handle tickets escalated from Level 1 and provide timely resolutions
Communicate directly with Huntington colleagues to resolve incidents within established timeframes
Collaborate with HSD colleagues and other IT support groups to resolve IT-related issues
Provide end-user assistance and technical support
Participate in root cause analysis and contribute to knowledge documentation (as needed)
Submit knowledge-base documentation to the knowledge-base manager
Participate in Quality Assurance coaching sessions to improve ticket accuracy and communication quality
Attend team meetings and individual one-on-ones
Deliver outstanding service daily and build customer relationships
Work independently and as a team to meet and exceed established goals, including daily utilization, SLA, and quality targets
Maintain current knowledge of Huntington products, services, technology, and procedures
Compile documentation needed to fulfill customer requirements effectively
Document required notes in the appropriate systems so staff can be educated and prepared for success
Respond to customer help requests via email
Follow up with customers to confirm issues are resolved
Drive service desk improvement initiatives
Partner with internal support groups to provide the best service to colleagues

Requirements

Education: Associate's Degree or equivalent experience
Experience: 1-3 years of customer service and call center experience

Technical / Tools

Microsoft Office
Internet

Preferred Qualifications

Previous banking environment experience
Ability to demonstrate professional verbal communication skills
Ability to quickly resolve complex customer problems using multiple resources, including computer screens and reference material
Ability to professionally handle irate customers
Ability to use a headset and sit for long periods of time
Experience with Microsoft Office applications and the Internet
Certifications: A+ and Network+

Location and Work Arrangement

Location: Columbus, OH (hybrid)
Workplace type: Office
Certain roles outside the branch network may be eligible for a flexible work arrangement
Work arrangements are provided by the hiring team

Work Authorization

Huntington will not sponsor applicants for this position for immigration benefits
Applicants must be currently authorized to work in the United States on a full-time basis

Overtime Status

Exempt status: No (eligible for overtime pay)

Agency Recruiter Note

Huntington will not pay a fee for any placement resulting from receipt of an unsolicited resume
All unsolicited resumes sent to Huntington colleagues may be considered Huntington property
Agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration

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16d ago

Service Desk Analyst

Central Ohio Transit Authority Columbus, OH

Columbus, OH

16d ago

$68k - $80k/yr Full time Active Directory End User Support Hardware Support

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Job Description

Make a real difference for end users by supporting the technology that keeps Central Ohio Transit Authority running. This onsite Service Desk role in Columbus, OH combines hands-on technical troubleshooting with service-focused collaboration across the IT team. You will work within the COTA Service Desk, helping resolve hardware, software, and communications issues while supporting office peripherals, audio/visual, and video conferencing needs.

Salary: USD 68,224 - 80,267 per year. Location: Columbus, OH (onsite). Experience: 5+ years. Education: High School Diploma or GED.

What you’ll do

Operate the COTA Service Desk by addressing and resolving end-user system issues through the Service Desk phone number or ticketing system.
Troubleshoot hardware and software problems, including peripherals such as digital display devices and docking stations, plus telephone-related concerns; install PC peripherals and phones as needed.
Support desktop systems using standard operating procedures (SOP), including standard imaging, security protocols, and Virtual Desktop environments.
Provide training for new employees on office equipment, including voicemail, telephones/softphones, and desktop systems.
Maintain printers on the print server, and manage mailbox and meeting room issues such as distribution lists and performance tuning.
Assist with testing for new technical applications and upgrades, and evaluate and deploy upgrades, patches, drivers, and related enhancements.
Collaborate with the IT Asset Management (ITAM) Analyst to oversee IT equipment inventory and ensure proper disposal of end-of-life equipment.
Administer anti-virus updates, complete password resets, and perform software or hardware installations, enhancements, and file backups.
Support user administration and end-user system management across the organization using Active Directory / AzureAD and Intune; support deployment and assistance for desktops, laptops, and tablets.
Provide tier 1 telephony support for Microsoft Teams and NICE CXOne.
Handle incoming Incident and Service requests promptly, perform advanced diagnostics and remedies, and maintain reliable service for a network supporting local and remote users.
Participate in rotational on-call after-hours support and perform other duties as assigned, including regular, predictable, and punctual attendance.

What you bring

High School Diploma or GED and at least five (5) years supporting hardware such as laptops, desktops, and tablets (Android and iOS) and software, or an equivalent combination of education and experience in business or public administration.
A+ Certification desired.
ITIL Certification desired.

Tools you’ll use

Android, iOS, Active Directory, AzureAD, Intune
Virtual Desktop environments
Microsoft Teams
NICE CXOne, NICE

Benefits and support

Medical, Vision, Dental, Supplemental and Life Insurance
Paid Parental Leave
Employee Discounts
COTA Bus Pass
Wellness Initiatives
On-Site Chair Massage
On-Site Health Coach
Tuition Reimbursement
Student Loan Repayment Program
Public Pension through OPERS & Ohio Deferred Compensation

Position Summary: The Service Desk Analyst performs professional tasks assisting end users with company-provided computer hardware, software, and office peripherals. The role supports staff with laptops, desktops, and tablets (Android and iOS), resolves software issues, maintains and supports audio/visual and video conferencing, and delivers tier 1 telephone support (Teams and NICE).