Columbus, Ohio serves as the onsite hub for a part-time In-Home Sales & Tech Support role with Asurion. This position requires daily travel to customer residences and blends hands-on tech assistance with sales momentum, guided by a structured Serve, Solve, Sell approach. You’ll begin with paid training and receive ongoing coaching in a customer-focused, quota-driven environment.
Responsibilities
- Apply the Serve, Solve, Sell model in the field to assist customers.
- Meet clients in their homes, offices, or other locations as pre-scheduled by Asurion to reach and exceed sales targets.
- Deliver exceptional customer service throughout every interaction, keeping the customer first.
- Use your expertise to address and resolve tech issues and explain solutions clearly, regardless of the customer’s tech knowledge.
- Ensure customers leave with a working resolution and a product that meets future tech needs.
- Leverage Asurion’s growing product lineup to tailor solutions to individual customers.
- Listen actively to identify needs and position products to meet those needs.
- Apply strong negotiation and communication skills to pivot smoothly and secure appropriate sales.
- Start with paid training to prepare for independent field work, followed by ongoing coaching and mentoring for growth.
Requirements
- Comfortable working in a sales environment with set targets.
- Valid driver’s license and satisfactory driving record with at least 1 year of driving experience.
- Ability to provide proof of valid car insurance (excluding Manhattan).
- Personal vehicle (excluding motorcycles) within neighborhoods and cities around the inventory warehouse; maximum travel distance of 120 miles one-way.
- Flexible 5-day schedule designed to meet customers on their timeline, including evenings, weekends, and holidays.
- Personal cellphone to stay connected while on the job.
- Comfortable working around household pets.
- Efficient, adaptable, goal-oriented, and persuasive communication skills.
- Open-minded with a passion for learning a broad range of skills for various career paths.
- Naturally outgoing and comfortable with frequent human interaction.
- Work hours may vary based on business needs and market demand; flexibility may be required.
Compensation & Benefits
- Base hourly rate of $23.00 for all hours worked, paid bi-weekly; earned pay can be accessed early.
- Uncapped commissions based on sales performance, paid bi-weekly.
- Mileage reimbursement according to IRS guidelines, paid weekly.
- $35 monthly phone stipend.
- Three weeks of paid training, with a focus on success in the role.
Part-Time Schedule
- Five evenings per week, typically 4:05 pm to 9:00 pm (for WA/CA/CO postings: 4:05 pm–8:00 pm).
About the Role
The In-Home Sales & Tech Support position is an entry-level opportunity ideal for someone starting their career who enjoys talking to people and wants hands-on sales experience during peak business hours.
What You Can Expect to Do
As part of the front line, you’ll guide customers through the Serve, Solve, Sell approach and begin with paid training to enable independent field work.
Health and Safety
Employee health and safety are priorities at Asurion. Meeting customers at their homes is designed to enhance the experience, with measures in place to help ensure a safe work environment.
Get to Know Asurion
Asurion is a global tech solutions leader that values employees across roles. The company supports more than 350 million customers worldwide through services that emphasize integrity in serving, solving, and selling, with a focus on listening to customer needs and providing accurate information.
