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IT Support Specialist

Coastal Specialty Forest Products Inc Bow, NH

Bow, NH

Today

Full time Active Directory Cloud Pbx End User Support

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Job Description

Coastal Specialty Forest Products Inc is hiring an IT Support Specialist to provide first-line technical support for employees at its headquarters in Bow, NH. This onsite role focuses on Microsoft 365, warehouse operational systems, and physical security, with support requests handled through a ticketing process and documented for future reference.

Working as the primary point of contact for IT help, you will troubleshoot and resolve Tier 1 and Tier 2 issues, escalate complex problems when needed, and help maintain the knowledgebase that supports recurring workflows across the organization.

What you’ll do

Act as the first point of contact for support requests through a ticketing system, phone, or in person.
Record, track, and document helpdesk requests, troubleshooting steps, and resolutions.
Provide Tier 1 and Tier 2 support for end-user and warehouse operational issues.
Escalate complex issues to the IT Manager or vendors to support timely resolution.
Create and maintain knowledgebase articles for common issues and recurring procedures.
Support desktops, laptops, desk phones, and iOS mobile devices.
Troubleshoot network connectivity for users, wireless scanners, handheld devices, and IoT devices.
Monitor, support, and troubleshoot physical security infrastructure, including CCTV and access controls.
Coordinate with Facilities and external vendors for security system repairs and maintenance.
Maintain documentation for security systems, device inventories, and user permissions.
Support AV equipment including TVs, projectors, and audio systems.

Minimum qualifications

Bachelor’s degree or equivalent work experience
2–4 years of IT support experience
Proficiency with Microsoft 365, including SharePoint, OneDrive, and Teams
Experience supporting iOS devices
Basic networking knowledge, including Wi-Fi troubleshooting, DHCP/DNS, and Active Directory
Experience supporting VoIP or cloud PBX telephony platforms
Experience with printers, scanners, and handheld devices
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to work effectively in a fast-paced, team-oriented environment
Must be legally authorized to work in the United States

Technologies you’ll work with

Microsoft 365, SharePoint, OneDrive, Teams
Active Directory, DHCP, DNS
VoIP, cloud PBX
iOS, CCTV, IoT

Preferred qualifications

Experience with WMS, ERP systems, or RF scanner devices
Experience with wireless networking and ethernet switching
Experience with Azure AD / Entra ID
Experience supporting CCTV and badge/access control systems

Benefits

Generous Paid Time Off, 3 Weeks PTO upon hire
Medical, Dental, and Vision benefits
401(k) Savings Plan with 4% Company Match
Company-paid holidays, disability benefits, and life insurance
Employee discount on building materials and more

Role details

Full-time / Exempt
Regular attendance required
Onsite work location: 100% at headquarters in Bow, New Hampshire

Physical and environmental conditions

Able to sit for extended periods of time
Ability to lift 50 lbs
Early morning, evening, holiday, and/or weekend work may occasionally be required

Additional perks

Access to an on-site gym
Access to an on-site golf simulator
Employee discount program on products
Product training and professional development opportunities

Coastal Specialty Forest Products Inc is looking for a dependable, detail-oriented IT Support Specialist to deliver timely support across Microsoft 365, workplace and warehouse systems, and physical security infrastructure.

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