Support Jobs in Bow, NH

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IT Support Specialist

Coastal Specialty Forest Products Inc Bow, NH

Bow, NH

Today

Full time Active Directory Cloud Platforms End User Support

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Job Description

On-site IT support specialist in Bow, NH delivering first-line IT support to employees with emphasis on Microsoft 365 technologies, warehouse systems, and physical security infrastructure.

Responsibilities

Acts as the initial point of contact for support requests received via the ticketing system, phone, or in person.
Documents and tracks helpdesk tickets, troubleshooting steps, and final resolutions.
Provides Tier 1 and Tier 2 assistance for end-user and warehouse operational issues.
Escalates complex problems to the IT Manager or vendors to ensure timely remediation.
Develops and maintains knowledgebase articles for common issues and repeat procedures.
Supports desktops, laptops, desk phones, and iOS mobile devices.
Troubleshoots network connectivity for users, wireless scanners, handheld devices, and IoT equipment.
Monitors and troubleshoots physical security systems, including CCTV and access controls.
Coordinates with Facilities and external vendors for security system repairs and maintenance.
Keeps documentation for security devices, inventories, and user permissions up to date.
Supports AV equipment such as televisions, projectors, and audio systems.

Requirements

Bachelor's degree or equivalent professional experience.
2 to 4 years in IT support roles.
Strong proficiency with Microsoft 365, including SharePoint, OneDrive, and Teams.
Experience supporting iOS devices.
Foundational networking knowledge, including Wi-Fi troubleshooting, DHCP/DNS, and Active Directory.
Experience with VoIP or cloud PBX telephony platforms.
Experience with printers, scanners, and handheld devices.
Excellent written and verbal communication skills.
Strong organizational skills with attention to detail.
Ability to work effectively in a fast-paced, team-oriented environment.
Legal authorization to work in the United States.

Preferred Qualifications

Experience with warehouse management systems (WMS), ERP systems, or RF scanner devices.
Experience with wireless networking and Ethernet switching.
Experience with Azure Active Directory (Entra ID).
Experience supporting CCTV and badge or access control systems.

Technologies

Microsoft 365 suite (SharePoint, OneDrive, Teams)
iOS devices
Active Directory
VoIP or cloud PBX telephony platforms
Printers, scanners, handheld devices
CCTV and access control systems
Azure Active Directory / Entra ID
Warehouse Management Systems (WMS), ERP systems, RF scanners
Wireless networking, Ethernet switching, IoT devices

Benefits

Generous paid time off, 3 weeks PTO on hire
Medical, dental, and vision insurance
401(k) savings plan with 4% company match
Company-paid holidays, disability benefits, and life insurance
Employee discount on building materials and more
On-site gym access
On-site golf simulator
Employee discount program on products
Product training and professional development opportunities

Physical and Environmental Conditions

Able to sit for extended periods
Lift up to 50 pounds
Occasional early morning, evening, holiday, and weekend work may be required

Job Type, Location, and Schedule

Full-time, exempt status; regular attendance required
On-site at headquarters in Bow, New Hampshire

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