Data Center Operations Support Jobs

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Expedient Memphis, TN

Memphis, TN

Today

$37k - $42k/yr Full time Comptia Comptia Certifications Comptia Network+

Join the Operations Support Center (OSC) team as an entry-level IT Support Associate overnight in the Memphis, TN data center.

Resolve Tier 1 tickets and handle daily shift walk activities
Complete routine audits and coordinate remote hands requests
Follow strict security protocols for client access requests inside the data center using required access control criteria
Enforce security protocols when needed, such as when equipment removal is requested without prior notification or per contractual obligation
Follow shipping and receiving procedures to support secure transport of materials to and from the facility
Cover the front desk phone and perform physical and virtual security checks
Process and prioritize client and employee technical requests via phone, email, or in person
Use the ticketing system to log requests and activities, including documentation of special requests and important customizations for future support

Preferred industry certification(s), such as CCNA, CompTIA A+, or Network+
Strong interest in a career in IT and/or technology, with evidence of IT experience
Associate degree in a technical discipline, or technical equivalent work experience
Previous exposure to or experience in an IT environment
Previous customer-service work experience
Professional and patient approach, since this is a client-facing role
Excellent written and verbal communication skills
Strong analytical and independent problem-solving skills
Ability to prioritize and manage multiple time-sensitive responsibilities
Willingness and ability to learn quickly
Must pass pre-employment screens

Fully paid training for IT Support Associates, including industry certifications (costs covered up front)
Certifications such as CompTIA (A+, Network+) are included
Higher-difficulty certifications may include bonuses for completion
Tuition reimbursement programs (Expedient 100%)

Regular schedule: Monday through Friday
Additional bonus paid out upon completion of the initial training
Salary range: $37,000 to $42,000 per year, paid hourly and including built-in overtime and shift premium
Hourly rate is closely based on technical experience and knowledge, work experience, and/or academic experience

Sitting: stationary/seated during the workday to check in visitors
Walking: escort visitors to equipment; walk the perimeter of the physical plant/data center multiple times per shift to conduct hands-on assessments and ensure building safety compliance (including checking doors and temperature sensors in server room/data center areas)
Lifting: frequently lifts lightweight items; occasionally lifts heavy-weight materials such as equipment, parts, and computer/server hardware
Dexterity: lock/unlock security cages, operate security kiosk and print visitor badges, operate loading dock equipment; climb and balance on a ladder; stoop, kneel, crouch, and crawl into tight spaces to access computer hardware, perform safety checks, move equipment, and install equipment as required

Sponsorship is not provided: Expedient does not engage with third-party recruiting or staffing firms

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