CareTria offers a robust benefits package and a collaborative, growth-minded culture in Memphis, TN. This onsite Technical Support Specialist role focuses on delivering reliable technical assistance for computer systems, hardware, and software, including diagnosing issues, isolating problems, and implementing effective solutions. The position supports ongoing professional development through vendor seminars and training, and emphasizes teamwork, clear communication, and strong user support to keep business operations running smoothly.
Responsibilities
- Deploy and install new hardware and software.
- Recommend improvements to computer systems to enhance performance and reliability.
- Install and configure computer system components such as CPU, memory, motherboard, and peripherals, individually or in combination.
- Troubleshoot hardware devices (computers, printers, etc.) and software for anomalies.
- Assist users in resolving computer related problems, including inoperative hardware or software.
- Provide training to staff on the use of new software and hardware.
- Maintain up-to-date technical journals or manuals and attend vendor seminars on new hardware and software.
- Maintain inventories of computer hardware and software and coordinate asset management with finance.
- Coordinate cable installations, new hubs/switches, and the deployment of new computers for additional workstations.
- Assist with adding, modifying, and deleting users in the network operating system.
- Support the company phone system and assist with configuring IP Phone Services and the Corporate Directory.
- Assist with network support and the wireless environment for the company wide network.
- Support Wi-Fi setup on laptops, RF devices, and desktops.
- Assist with VPN user support across the company network and with VPN setup on laptops and user accounts.
Requirements
- High School diploma and/or technical degree/certification.
- Minimum of four years of IT related work experience.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and customer service skills.
- Ability to balance multiple priorities to meet response deadlines.
- Ability to work independently and as part of a team.
- Proven experience with computer systems (desktops/laptops), printers, mobile devices, and other technical products.
- Experience with antivirus solutions, Exchange, LAN environments, and Active Directory.
- Experience with Windows 10 and Microsoft Office 365.
Technologies
- Windows 10
- Microsoft Office 365
- Active Directory
- Exchange
- Anti-Virus solutions
- LAN Environment
- VPN
Benefits
- Health, dental, and vision insurance
- Retirement plan options
- Paid time off
- Paid parental leave
- Employee assistance programs
- Other perks
- Performance bonuses
Physical Requirements
- Location of job activities 100% inside
- Exposure to noise and/or vibrations
- Frequent overhead reaching, handling, and manual dexterity
- Standing and sitting for prolonged periods
- Occasional stooping, kneeling, and crouching
- Occasional lifting, carrying, and moving up to 35 pounds
Accommodations
Accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation
The base pay range for this role is $23.00 - $30.00 per hour. Actual compensation may vary based on market differences and factors such as skills, experience, qualifications, location, and work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; an employee assistance program.
Equal Opportunity Employer
CareTria is an Equal Opportunity Employer.
