Entry-Level IT Support Associate Overnight (X)

Join the Operations Support Center (OSC) team as an entry-level IT Support Associate overnight in the Memphis, TN data center.

Responsibilities

• Resolve Tier 1 tickets and handle daily shift walk activities
• Complete routine audits and coordinate remote hands requests
• Follow strict security protocols for client access requests inside the data center using required access control criteria
• Enforce security protocols when needed, such as when equipment removal is requested without prior notification or per contractual obligation
• Follow shipping and receiving procedures to support secure transport of materials to and from the facility
• Cover the front desk phone and perform physical and virtual security checks
• Process and prioritize client and employee technical requests via phone, email, or in person
• Use the ticketing system to log requests and activities, including documentation of special requests and important customizations for future support

Requirements

• Preferred industry certification(s), such as CCNA, CompTIA A+, or Network+
• Strong interest in a career in IT and/or technology, with evidence of IT experience
• Associate degree in a technical discipline, or technical equivalent work experience
• Previous exposure to or experience in an IT environment
• Previous customer-service work experience
• Professional and patient approach, since this is a client-facing role
• Excellent written and verbal communication skills
• Strong analytical and independent problem-solving skills
• Ability to prioritize and manage multiple time-sensitive responsibilities
• Willingness and ability to learn quickly
• Must pass pre-employment screens

Technologies

• Virtualization technology
• Networking
• Data protection
• Windows
• Disaster recovery
• Linux/Unix
• Infrastructure
• CompTIA (CompTIA A+, Network+)
• CCNA
• Ticketing system

Training & Professional Development

• Fully paid training for IT Support Associates, including industry certifications (costs covered up front)
• Certifications such as CompTIA (A+, Network+) are included
• Higher-difficulty certifications may include bonuses for completion
• Tuition reimbursement programs (Expedient 100%)

Schedule, Shift Premium, and Pay

• Regular schedule: Monday through Friday
• Additional bonus paid out upon completion of the initial training
• Salary range: $37,000 to $42,000 per year, paid hourly and including built-in overtime and shift premium
• Hourly rate is closely based on technical experience and knowledge, work experience, and/or academic experience

Benefits

• Three weeks of paid time off annually, increasing with tenure
• Birthday off
• Health holiday for preventive care
• Parental leave
• Top-tier medical, dental, and vision
• Disability and life insurance at an affordable rate
• Wellness engagement opportunities
• 401(k) with a generous match
• Hybrid work model for many roles
• Paid parking
• Other perks
• Fully paid training (including industry certs)

Location and Attendance Requirement

• On-site in the Memphis, TN data center
• Physical presence is required because the role is considered critical

Physical Tasks and Demands

• Sitting: stationary/seated during the workday to check in visitors
• Walking: escort visitors to equipment; walk the perimeter of the physical plant/data center multiple times per shift to conduct hands-on assessments and ensure building safety compliance (including checking doors and temperature sensors in server room/data center areas)
• Lifting: frequently lifts lightweight items; occasionally lifts heavy-weight materials such as equipment, parts, and computer/server hardware
• Dexterity: lock/unlock security cages, operate security kiosk and print visitor badges, operate loading dock equipment; climb and balance on a ladder; stoop, kneel, crouch, and crawl into tight spaces to access computer hardware, perform safety checks, move equipment, and install equipment as required

Notes

• Sponsorship is not provided: Expedient does not engage with third-party recruiting or staffing firms