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Data Collection/Technical Support Specialist

Wipro Limited Pittsburgh, PA

Pittsburgh, PA

Today

$0k - $0k/yr Full time Customer Support Data Collection Data Quality

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Job Description

The Data Collection/Technical Support Specialist role at Wipro Limited in Pittsburgh, PA (onsite) combines participant-facing data collection with hands-on technical support. You will follow established SOPs to collect, validate, and process data accurately, while addressing basic technical issues and escalating concerns when needed.

Responsibilities

Perform data collection activities in line with approved SOPs and quality standards.
Provide professional, welcoming, and customer-focused interactions for each participant.
Maintain data accuracy, completeness, and overall quality throughout the collection process.
Handle sensitive information according to security, privacy, and confidentiality requirements.
Monitor participant schedules and support efficient participant transitions to maintain study throughput.
Troubleshoot basic software, hardware, network, and Mac OS issues.
Escalate operational, technical, safety, or participant concerns promptly.
Maintain a clean, organized, and professional work environment.
Accurately document activities, incidents, and operational findings.
Participate in continuous improvement initiatives and provide feedback on process enhancements.
Complete required compliance and training tasks on time.
Collaborate with team members, Shift Leads, Program Leads, and client stakeholders.
Adhere to attendance, punctuality, and scheduled commitments.

Required Qualifications

High School Diploma or GED required.
At least 1 year of experience in customer service, operations, technical support, troubleshooting, data collection, or a related field.
Experience diagnosing and resolving software and hardware issues.
Ability to work independently while maintaining high productivity.
Ability to manage multiple priorities in a fast-paced environment.
Ability to maintain professionalism under pressure.
Reliable attendance and punctuality record.
Ability to consistently follow written procedures and work instructions.

Preferred Qualifications

Experience working with Mac OS environments.
Experience in data collection, research, laboratory, or technology-related operations.
Understanding of quality assurance and process compliance principles.
Experience handling confidential or sensitive information.

Technologies

Mac OS
Geographic Information Systems (Maps)

Benefits

Full range of medical and dental benefits options
Disability insurance
Paid time off, inclusive of sick leave
Other paid and unpaid leave options

Role Details

Location: Pittsburgh, PA (onsite)
Salary: USD 25 - 50 per yearly
Experience Level: Minimum 1 year

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