Data Collection/Technical Support Specialist

The Data Collection/Technical Support Specialist role at Wipro Limited in Pittsburgh, PA (onsite) combines participant-facing data collection with hands-on technical support. You will follow established SOPs to collect, validate, and process data accurately, while addressing basic technical issues and escalating concerns when needed.

Responsibilities

• Perform data collection activities in line with approved SOPs and quality standards.
• Provide professional, welcoming, and customer-focused interactions for each participant.
• Maintain data accuracy, completeness, and overall quality throughout the collection process.
• Handle sensitive information according to security, privacy, and confidentiality requirements.
• Monitor participant schedules and support efficient participant transitions to maintain study throughput.
• Troubleshoot basic software, hardware, network, and Mac OS issues.
• Escalate operational, technical, safety, or participant concerns promptly.
• Maintain a clean, organized, and professional work environment.
• Accurately document activities, incidents, and operational findings.
• Participate in continuous improvement initiatives and provide feedback on process enhancements.
• Complete required compliance and training tasks on time.
• Collaborate with team members, Shift Leads, Program Leads, and client stakeholders.
• Adhere to attendance, punctuality, and scheduled commitments.

Required Qualifications

• High School Diploma or GED required.
• At least 1 year of experience in customer service, operations, technical support, troubleshooting, data collection, or a related field.
• Experience diagnosing and resolving software and hardware issues.
• Ability to work independently while maintaining high productivity.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain professionalism under pressure.
• Reliable attendance and punctuality record.
• Ability to consistently follow written procedures and work instructions.

Preferred Qualifications

• Experience working with Mac OS environments.
• Experience in data collection, research, laboratory, or technology-related operations.
• Understanding of quality assurance and process compliance principles.
• Experience handling confidential or sensitive information.

Technologies

• Mac OS
• Geographic Information Systems (Maps)

Benefits

• Full range of medical and dental benefits options
• Disability insurance
• Paid time off, inclusive of sick leave
• Other paid and unpaid leave options

Role Details

• Location: Pittsburgh, PA (onsite)
• Salary: USD 25 - 50 per yearly
• Experience Level: Minimum 1 year