Desktop Central Support Jobs

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Help Desk Specialist

Advantus Corp Jacksonville, FL

Jacksonville, FL

Today

Full time Active Directory Desktop Central End User Support

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Job Description

The Help Desk Specialist role at Advantus Corp provides Tier 1 technical support and hands-on assistance for employee computer hardware and software. The position is primarily based at the Advantus Corporate Office in Jacksonville, FL with required travel to local Jacksonville warehouses.

Primary Function

Reporting to the IT Manager, the Help Desk Specialist supports the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The role focuses on end-user troubleshooting and maintaining reliable IT equipment and access for employees.

Location and Work Model

Work location: In person
Primary site: Advantus Corporate Office, Jacksonville, FL
Travel: Required to Jacksonville warehouses

Responsibilities

Provide Tier 1 technical support for most technical issues while enabling users to resolve problems independently when possible.
Troubleshoot common issues with label printers and scan guns running Android.
Set up equipment for employee use, typically desktops and laptops, ensuring proper cabling, operating system readiness, and appropriate software installation.
Install and perform minor repairs to hardware, software, or peripheral equipment in line with design or installation specifications.
Maintain remote management systems, including Desktop Central and Intune.
Document daily data communication transactions, problems encountered, remedial actions taken, and installation activities.
Review technical manuals, conduct internet research, consult with users, and run diagnostics to investigate and resolve issues or provide technical assistance.
Create and maintain training materials and procedures, or train users on the proper use of hardware and software.
Maintain IT asset inventory and support a clean server room and IT environment across sites.
Support routine maintenance involving reports, labels, and other documentation required by operations.
Create and maintain users in Active Directory (On-Prem and Azure).
Create and maintain user groups and permissions.
Maintain and monitor endpoint security logs and schedule updates.
Complete other duties as assigned.

Required Experience and Education

Experience: Tier one helpdesk support: 2 years (Required)
Experience: Windows Operating Systems: 2 years (Required)
Minimum experience: 5 years
Education: Associate (Preferred)
Education threshold: High School Diploma or equivalent

Requirements

A+ certification or a minimum of 5 years of experience as a Desktop Specialist
Experience with Windows Operating Systems
Experience in a Windows-based networking environment using Active Directory
Experience with remote management software
Reliable and dependable
Strong problem-solving and critical thinking skills
Ability to think outside the box
Excellent time management skills and the ability to manage multiple tasks
Proven interpersonal and communication skills
Ability to work professionally with all levels of employees
Excellent analytical and decision-making abilities
Detail oriented

Preferred Qualifications

Microsoft certification is a plus
Baseline understanding of HTML and scripting (Python, PHP, PowerShell, JavaScript) is a plus
Experience in NetSuite or an ERP system is a plus
Working knowledge of Azure Cloud or other cloud services is a plus
Working knowledge of networking concepts is a plus

Technologies

Desktop Central
Intune
Active Directory (On-Prem)
Active Directory
Azure
Azure Cloud
Endpoint security
Android
Windows Operating Systems
Python
PHP
PowerShell
JavaScript
HTML
NetSuite
ERP system

Schedule and Employment Type

Job type: Full-time
Expected hours: 40.0 per week

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Vision insurance

Application Questions

Do you have A+ certification?
What is your desired payrate?

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