Help Desk Specialist

The Help Desk Specialist role at Advantus Corp provides Tier 1 technical support and hands-on assistance for employee computer hardware and software. The position is primarily based at the Advantus Corporate Office in Jacksonville, FL with required travel to local Jacksonville warehouses.

Primary Function

Reporting to the IT Manager, the Help Desk Specialist supports the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The role focuses on end-user troubleshooting and maintaining reliable IT equipment and access for employees.

Location and Work Model

• Work location: In person
• Primary site: Advantus Corporate Office, Jacksonville, FL
• Travel: Required to Jacksonville warehouses

Responsibilities

• Provide Tier 1 technical support for most technical issues while enabling users to resolve problems independently when possible.
• Troubleshoot common issues with label printers and scan guns running Android.
• Set up equipment for employee use, typically desktops and laptops, ensuring proper cabling, operating system readiness, and appropriate software installation.
• Install and perform minor repairs to hardware, software, or peripheral equipment in line with design or installation specifications.
• Maintain remote management systems, including Desktop Central and Intune.
• Document daily data communication transactions, problems encountered, remedial actions taken, and installation activities.
• Review technical manuals, conduct internet research, consult with users, and run diagnostics to investigate and resolve issues or provide technical assistance.
• Create and maintain training materials and procedures, or train users on the proper use of hardware and software.
• Maintain IT asset inventory and support a clean server room and IT environment across sites.
• Support routine maintenance involving reports, labels, and other documentation required by operations.
• Create and maintain users in Active Directory (On-Prem and Azure).
• Create and maintain user groups and permissions.
• Maintain and monitor endpoint security logs and schedule updates.
• Complete other duties as assigned.

Required Experience and Education

• Experience: Tier one helpdesk support: 2 years (Required)
• Experience: Windows Operating Systems: 2 years (Required)
• Minimum experience: 5 years
• Education: Associate (Preferred)
• Education threshold: High School Diploma or equivalent

Requirements

• A+ certification or a minimum of 5 years of experience as a Desktop Specialist
• Experience with Windows Operating Systems
• Experience in a Windows-based networking environment using Active Directory
• Experience with remote management software
• Reliable and dependable
• Strong problem-solving and critical thinking skills
• Ability to think outside the box
• Excellent time management skills and the ability to manage multiple tasks
• Proven interpersonal and communication skills
• Ability to work professionally with all levels of employees
• Excellent analytical and decision-making abilities
• Detail oriented

Preferred Qualifications

• Microsoft certification is a plus
• Baseline understanding of HTML and scripting (Python, PHP, PowerShell, JavaScript) is a plus
• Experience in NetSuite or an ERP system is a plus
• Working knowledge of Azure Cloud or other cloud services is a plus
• Working knowledge of networking concepts is a plus

Technologies

• Desktop Central
• Intune
• Active Directory (On-Prem)
• Active Directory
• Azure
• Azure Cloud
• Endpoint security
• Android
• Windows Operating Systems
• Python
• PHP
• PowerShell
• JavaScript
• HTML
• NetSuite
• ERP system

Schedule and Employment Type

• Job type: Full-time
• Expected hours: 40.0 per week

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Application Questions

• Do you have A+ certification?
• What is your desired payrate?