Device Maintenance Support Jobs

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IT Support Technician

State of New Mexico Albuquerque, NM

Albuquerque, NM

Today

$22 - $33/hr Full time Computer Troubleshooting Device Maintenance End User Support

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Job Description

The State of New Mexico is hiring an IT Support Technician in Albuquerque, NM (onsite) to deliver Tier 1 and Tier 2 support and keep agency systems secure and running with minimal disruption.

Responsibilities

Frontline and Tier 2 support for end-users, covering first- and second-line response, triage, remote assistance, dispatching, and escalations
Troubleshooting and diagnostics using diagnostic techniques to resolve basic through complex issues, including system-message review and correction
Monitoring and error resolution through console monitoring and applying fixes based on observed failures
Installations, upgrades, configurations, and device maintenance including workstation setup, peripheral installs, communication device support, and hardware breakdown resolution
Documentation and reporting such as incident tracking, ticket updates, daily status logs, shift handovers, and job monitoring documentation
Security practices and compliance by following departmental security standards, supporting secure configurations, and maintaining awareness of patching
Asset management tasks including inventory gathering, license tracking, and equipment status verification across an assigned region

Requirements

Education: High School Diploma or equivalent
Experience: Six (6) months of related work experience providing technical support to end-users for computer hardware, software, and/or network-related problems
Substitution option: Any combination of accredited college/university education in a related field and/or direct experience in the occupation totaling six (6) months may substitute for the experience requirement
Valid Driver’s License and the ability to maintain it
Defensive Driving Course Certificate from the State of New Mexico, or the ability to pass and receive certification as a condition of continued employment
Pre-employment background investigation required, conditional pending results
Physical requirements: Ability to reach above the head and lift up to 50 pounds
Work setup requirement: Manual dexterity for operating a computer keyboard

Working Conditions

Office setting with exposure to Visual/Video Display Terminal (VDT) and extended periods of sitting in front of a VDT
Work in cramped spaces and varied positions; close exposure to CRT’s, VDT’s, and UV rays
Stress from a high ticket volume environment, managing continuous user issues and system breakdowns
Ability to reach above the head and lift up to 50 pounds
Manual dexterity required while operating a computer keyboard

Posting Details

May be used for ongoing recruitment and may close at any time
Applicant lists may be screened more than once
Applications submitted without work experience or a resume will not be considered
If attaching a resume, it must include dates of employment for each job (month and year) and details of work experience/job duties

Supplemental Information

Total compensation information is available via the Total Compensation link
Agency contact: Clovice Yinkfu, (505) 695-4663, Email
For statutory requirements, see the Classification Description link on the job advertisement
Bargaining unit position
This position is not covered by a collective bargaining agreement

Salary: USD 22 - 33 per hour

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